At this branch; NOTHING. The guy that works there is amazing. Fast, professional and friendly. Got in there to pickup auto transport, I was out in like 5 minutes and happy. Please take care of employees like this.MOHAMAD A.
North Highlands Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service, as always.URHO N.
Entrance sign could be bigger.Jan S.
Customer did not leave a comment.Jason B.
The staff was friendly and exceptional. Great people doing great workMark H.
Customer did not leave a comment.DEMYAN I.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Roger F.
Beat Uhaul experience I've ever had. Very friendly staff, I didn't have to wait at all, and the equipment worked perfectly.Mitchell C.
Staff very pleasant and helpful.Monica L.
Customer did not leave a comment.BETTY R.
Friendly staff, no hassle. ðŸ‘Jaaziah R.
Outstanding customer service! Thank you for your use of excellent equipment!JOHN N.
It was quick, fast and easy. ThanksDAVID G.
Great experience work team and equipment.ROBIN H.
The two employees were welcoming, friendly, and quick to get me taken care of. Nice, smooth experience.Susan K.
NO CAB HEAT NOR DEFROST- VERY UNSAFE TO DRIVE.MICHAEL S.
Leave it the way it is. Great service. Clean truck. Excellent location. Easy to make reservations on line, for pickup and drop off.David B.
Customer did not leave a comment.Unicqueia G.
Please let customers know how high the pickup truck step is from the ground in the ordering process. I had trouble getting in and out of the truck. Other than that everything was perfect!!! ThxRobyn M.
Customer did not leave a comment.TATYANA A.
Customer did not leave a comment.MARIA S.
Customer did not leave a comment.Gregory G.
My service representative was excellent kind and very helpfulTONYA H.
Customer did not leave a comment.STEPHANIE P.
Customer did not leave a comment.Pernitha K.
Customer did not leave a comment.Taryn G.
I was very disappointed that I had to drive 2 hours away from where I lived. The fuel tank had been filled all the way up. What I could not comprehend is that basically, driving 2 hours back to load my stuff and somehow that half tank I burned away to get there was on my dime not theirs? For example, its like the taxi service you just ordered calls you and told you change of plans. They could not longer pick you up from your location, but they suggest a specific location which is obviously farther away and advise you that your going to be charged extra because of this inconvenience? How laughable, last time I ever use their service.Guadalupe G.
Customer did not leave a comment.David E.
Great overall experience!Connie A.
U-haul has come up immensely over the last several years, very professional very fast and great service.Richard M.
This was just great, super friendly staff, real simple progress. thanks very much. :)Maureen M.
Customer did not leave a comment.Jeanette W.
Customer did not leave a comment.Wanda S.
Well there is something I didn't like. I made two reservations at other Uhaul locations and neither were fulfilled. If it weren't for Jasmine that helped us via the 800 number, I would have not been able to move my goods. Thank you JasmineGina D.
I appreciate the process being smooth. Great customer service experience as well...coming in & leaving!ðŸ˜ŠChristina W.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.John M.
Very very goodABDULAHMAD K.
Customer did not leave a comment.Wendy P.
Customer did not leave a comment.Lori G.
Customer did not leave a comment.John F.
Price is fair. Service is great.Armil R.
Customer did not leave a comment.Brian F.
Was charged for a coverage that I specifically declined. Have not heard back from the company when questioned about such charge. While I appreciate the ease of quick check-in & check-out, the staff did not do a walk-through when I accepted & returned the truck.Mai T.
Customer did not leave a comment.Roderick M.
Needed to return a day early and I was accommodated with a very nice employee.Ronald S.
Both p/u and drop ladies were excellent! Your app needs help. Antelope U Haul : I used the app to book at UHaul Antelope . I made my apt for 3 hours starting at 0730. I showed up at 0700 for my 0730 p/u . There was nobody there and the gate was locked. I called in at 0730 and continuously . At aprx 0845 the gate was opened by the company operating next door to UHual. I drove in and went up to the door that said Open. I tried to go in but it was locked. In little letters [ unreadable from outside the gate] was a sign that said "On Call" and two phone #'s. The first one wen to message, the second , they picked up. They told me they had double booked and I was the one who would not get my truck. I am guessing somebody should have known that the night before and should have called me. But they let be get up early ,drive all the way over there and wait for nothing. I believe this to be horribly unprofessional and put me in a very bad place. I lost aprx three hours of my day due to this. I think I should be refunded.Rick M.
Customer did not leave a comment.Igor K.
Customer did not leave a comment.Celeste H.
Good customer serviceEmad S.
Customer did not leave a comment.Kiara V.
Great customer service and very clean vehicles!Nathan Y.
Customer services has been an enjoyable experienceArthur J.
Everything was great, super easy. Very friendly staff.Paul B.
Hannah was very rude. She charged me for an extra day but wouldn't allow me to use the truck for the day I was being charged for. She also charged me for insurance at 28.00 per day and I don't see how she can do that if I'm not even driving the truck. I will be disputing this charge. If the truck is being parked and stored at your location why should I be charged for insurance? It doesn't make sense to me. I was exactly 3 hours late. The same amount of time I had to wait for a tow truck to come and change the tire that blew out before I even left the state of Oklahoma. I really feel like Hannah was charging me unfairly. Is that the way you treat a customer who had to wait for a flat tire to be fixed in the middle of nowhere with her young grandson ? I don't think so. I have NOTHIN GOOD TO SAY ABOUT UHAUL IF THIS IS THE WAY YOU TREAT YOUR CUSTOMERS. HELENA FUNKhelna F.
Customer did not leave a comment.Sarina J.
Customer did not leave a comment.ANTHONY J.
Check the key cause it did struggle to turn in the ignition, had to mess with it a few times to turn over.Robert V.
Everything was great!!!Dmytro D.
Very friendly and accommodating to our schedule and needs. They were so awesome!!leah M.
Customer did not leave a comment.Dmytro S.
Customer did not leave a comment.Damon C.
Customer did not leave a comment.Yevgeniy K.
We had issues with the 65th street site. Truck not returned on time, put on hold forever and we were planning on starting at 7, using the phone check in. We had to wait until 9, when the store was open. I called and they transferred me to Fremont. ðŸ˜± My daughter-in-law contacted North Highlands and they were AWESOME. Said they had a truck available and they would hold it until we got there. Hannah was courteous, cheerful and apologetic. I would drive out of our way to use North Highlands again. Thank you Hannah!!Kimberly G.
Customer did not leave a comment.James J.
Customer did not leave a comment.HALSTEAD T.
Driver n passengers side looks clean but I dont really know how clean it is with my naked eyes ðŸ¤—I'm am hopeful they use good quality Germicide product especially of the pandemic Covid -19 going around these moments.Shawn C.
Customer did not leave a comment.Elizabeth Y.
Customer did not leave a comment.Luis V.
The girls behind the desk were very helpful. I strongly recommend this location.Teresa L.
Customer did not leave a comment.Robert N.
The lady who helped me, I think Linnie I know it started with an L, she was wonderful! She was having a bad day just like me and was still super great! 5 star customer service for sure.Steven F.
Customer did not leave a comment.Antonia S.
Customer did not leave a comment.Tosh J.
After being told to drop off a truck at a location that hasn't taken trucks in over 2 years, the new drop off location rushed out to meet us and restored my faith in Uhaul. After everything we went through, she was kind enough to waive the fuel fee. The whole drop off experience at this location was quick and painless.Jennifer O.
I was not happy that the van I rented did not have a ramp. I couldn't believe that all the vans don't come with a ramp. It was difficult for my son in law to lift my washer and dryer onto the back of the van. The lady that checked me in was very nice and professional though.Lana T.
Customer did not leave a comment.Kalvin C.
Great customer service - smooth, easy, friendly. Highly recommended!!Glenn F.
Customer did not leave a comment.Pavel S.
Continue great customer service!!Christie D.
Outstanding all the way around! Super nice staff, really clean office, just a good experience on every level.Habib S.
The customer service was outstanding. The biggest concern I had was the area itself. It didn't look like a safe area to park your car or return the U-haul rental vehicle after hours.marc R.
Customer did not leave a comment.Alvin A.
Nothing. It's perfect as it could be.Felipe M.
Customer did not leave a comment.Shirley Y.
They staff were very friendly and helpful. I sled checked in and the nice lady immediately ran the keys out to me. Very easy!!Randall A.
The girls that work were great. Very professionalLouis G.
Customer did not leave a comment.Alexandru D.
Customer did not leave a comment.RODERICK H.
Customer did not leave a comment.Barbara H.
make sure the trucks are full of fuelCHRISTOPHER A.
Make the Mobile app. easier to use. Had several issues with it not letting me do what I needed to do & completed my order without me finishing steps. App just had several different issues that needs to be looked into.Kathleen G.
Customer did not leave a comment.CLAUDIA G.
Average pick up, I had to unfortunately go get the truck. after calling corporate and finding out our truck which was confirmed the day before was at the original facility. But overall easy transaction.Matt L.
Customer service is exceptionalROBERT G.
Staff was great. Loaded the car dolley for me in less than 5 minutes was on my way. I arrived to return 45 mins before they opened and they opened gate and unhooked me and was on my way even though they did not actually open for 45 minutes. Best service ever had...thank you... JerryJerry C.
Customer did not leave a comment.Sabrina G.
Thank youMICHELLE J.