Customer Reviews for North Highlands Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Office staff is amazing.

Rating:

5.0

Excellent

Rating:

3.0

I could not pick a drop off location that was near my destination. The pickup point said I could drop off at any U-Haul location. When I went to the closest location at destination, they told me I had to drop of at the location 10 miles away.

Rating:

1.0

The manager told me to keep the truck over night due to vandalism and clarified I would not be charged extra then when I bring the truck back she gives me things I didn’t not use like safe movers charge and charged me 2 day fee horrible ghetto scandalous location and will never be coming back next time I’ll just rent a car off Turo

Rating:

5.0

Excellent experience. This location has great associates!

Rating:

3.0

The associate at the counter who checked us in and hooked up the trailer was very polite and courteous. Very pleasant interaction.

Rating:

4.0

I’ve been a longtime U-Haul customer and usually have a seamless, positive experience—which is exactly why I keep coming back. The staff has always been friendly, helpful, and efficient, and I’ve never had an issue with the condition of the vehicles I rent… until now. This time, I was given a cargo van that honestly should’ve been serviced before being rented out. It had visible damage on nearly every side, the brakes were creaky, and the backup camera was extremely outdated and hard to use. I documented everything with photos just to protect myself. What made this more frustrating was being told I had to add SafeMove insurance for $25/day. I was under the impression it was optional, and I already have personal insurance. It felt like a miscommunication—or possibly misinformation—and considering the condition of the van, the extra charge just didn’t sit right with me. I’ve declined SafeMove on every other rental without any issues. This isn’t about the money so much as the principle. I was charged for added protection on a vehicle that clearly hadn’t been cared for properly, which raised safety concerns on top of everything else. I’ve already filed a complaint (CAF #5254544) and am waiting for a fair resolution. Again, I want to emphasize this isn’t reflective of my usual experience with U-Haul location , and I genuinely appreciate the staff who helped me. I’m just hoping this one-off can be acknowledged and resolved fairly.

Rating:

5.0

I was helped by a young lady by the name of Anna. She was very courteous and very knowledgeable. She made my visit very quick and pain free. Upon returning, i was assisted by a very helpful hispanic gentleman. Unfortunately, i didn't catch his name. But he made my drop off quick and painless. Thank you UHAUL.

Rating:

5.0

Continuing doing what you're already doing. Every time I rent from this location, staff is pleasant, professional and helpful.

Rating:

1.0

The manager is a big back, lazy and rude. I will never come back.

Rating:

1.0

The Manager is rude and needs an attitude adjustment. She’s very condescending and talks down to customers as if she is inconvenienced by them. I will never do business with this location again because of her snarky attitude and disrespectful facial expressions. Long story short I rented a trailer and asked if I can extend it during the time of rental. The gentleman told me that wouldn’t be a problem I would just need to call and let them know. My rental was due back at 1:15 and I got a call at 1:23 asking where this rental was, and I replied letting her know that I was going to keep it for one more day. Her response was, “ well I have a customer here waiting for it but I guess I can try to find this family another trailer” then hung up the phone. I found it so rude so I decided to drive up there and talk to her face to face. When I got there I told her I wanted to make a complaint about her attitude and she laughed in my face and rolled her eyes. I then told her that she was being extremely unprofessional and as a manager she should not act that way. She then gave me a card with an email address of a person that I can contact which I believe is going to be her. So I took the card and I left. Approximately 15 minutes after I left the store I received an email letting me know that my credit card was charged for twice the amount of what the trailer cost for the rental. I will be following dispute with my credit card company as well as the Better Business Bureau for theft.

Rating:

5.0

The employees are very nice excellent customer service highly recommend...

Rating:

4.0

This U-haul have always been my go-to for rentals!

Rating:

1.0

Charged extra and pushed me back and made me late

Rating:

3.0

We told them that the fuel gauge was lower than what was on the paper. There lady said she would put a note in the computer. But we were still charged extra. We put more gas than we used and still was charged. I've rented 4 u hauls in the last 5 days and all but 1 has been some issue. Luckily I won't need another.

Rating:

5.0

The staff was very friendly and called back right away

Rating:

5.0

This location was very low key. I appreciated the employee, very cordial and polite. It made this a pleasant experience. My one downfall was , originally I was to pick up at N. Freeway, however the truck was not going to be available for me . They contact me go to North Highlands. I'm grateful it worked out in the end...

Rating:

5.0

Friendly and fast service.

Rating:

5.0

Friendly and quick service.

Rating:

5.0

Employee was very helpful. Excellent customer service.

Rating:

5.0

I’ve rented from here several times. They have always been very helpful and quick service

Rating:

4.0

They were very nice and professional. If I need to rent a U Haul again, I will definitely go there again. Great customer serviceservice

Rating:

5.0

Customer service was EXCELLENT!

Rating:

4.0

I would probably suggest that they get their trucks maintained or have a check-up on them, because my truck was old and didn't run very well. The staff was nice though and the establishment was clean.

Rating:

5.0

Great staff

Rating:

5.0

The staff at this location are exceptional, especially the man working there.

Rating:

5.0

Fast and friendly service.

Rating:

5.0

Didn't get the gentleman's name, but he was very friendly and helpful. Made the whole experience smooth

Rating:

5.0

Customer service was excellent and rental fees were fare.

Rating:

5.0

Great and efficient service

Rating:

5.0

Great customer service. Ladies great job. Not often you get such great friendly service now days.

Rating:

5.0

Very friendly staff. Very helpful. Made the pick up and return very easy and quick. Really like this location.

Rating:

5.0

Give discount to regular customers

Rating:

5.0

Fantastic customer service!

Rating:

5.0

Nothing, staff was very friendly and helpful.

Rating:

4.0

I can appreciate the professional and friendly service I received from your staff. Very respectful with a kind smile.

Rating:

1.0

Manager was very rude and not friendly at all made me go to another unit bc of open container not good customer service she needs to be fired everyone else was very pleasant to work with bad bad bad attitude

Rating:

4.0

Everything was great. The girl who helped me made the process quick and easy and even hung out after hours for me to return the vehicle. Super friendly and helpful. This was the best U-haul I’ve been to.

Rating:

5.0

Special thank you for gentelmen who works behind counter. Very friendly, polite, helpful, mannered person. He had explained all details , showed all options what is available and what would be best truck to complete journey with least trips. Great job my guy, well done.

Rating:

1.0

Need to train their employees better. I was given a van that wasn't full when they gave it to me. I took pics of the time and the gas meter before I left. I returned the van fuller than when they gave it to me. I guess a link was supposed to be sent to me before I left, which I never even recieved a text message nor was I informed about it. Long story short, one of the workers got an attitude with me even after I stated I wasn't noticed of a link at all. She didn't even offer me an apology.

Rating:

5.0

Keep up the amazing work

Rating:

5.0

GREAT Service! Will always rent from this location.

Rating:

5.0

I am really happy for their customer service and thank you for the nice job you are doing to help us.

Rating:

5.0

Nine

Rating:

5.0

Staff was friendly and professional. Location is good and not too busy. Will return here again.

Rating:

5.0

Earlier hours, Jack had on trailer

Rating:

5.0

Great customer service

Rating:

5.0

Absolutely good service

Rating:

5.0

Taking a picture of the entire vehicle should not be our responsibility. Picture should already have been taken prior to and confirmed by purchaser at point of sale.

Rating:

5.0

Excellent service

Rating:

5.0

Excellent customer service and great attitude.