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ISHMAEL G
Customer Reviews for North Loop Storage LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service there has always been exceptional. Great service thanks to the workers that work there they never let down.
MARIA SThe customer service went above and beyond to try to provide as much help as possible. Great location would highly recommend it
EDUARDO MThis location met expectations for a small U-Haul store.
Kevin PThe person at the counter was very helpful and made it very easy to get in and get out
WILLIAM MI made a reservation for an 15’ truck and an appliance dolly online. One day before the pickup date, I visited the pickup location to make sure all is set. Well, I was informed by the attendant that an appliance dolly is not “in stock”. The only solution was to rent an appliance dolly locally at another location which resulted in a $30 + tax charge instead of $10+ tax charge and the inconvenience to travel to and from the other location to get and drop off the appliance dolly. Furthermore, I was informed that I would receive a credit of $22.75 if I return the truck with a 1/4 tank full of gas. When I returned the truck, I found out that I still had to pay that amount because it was required to return the truck with 1/4 tank full to avoid the extra charge. This was poor communication on the side of the representative (best case) or a deceptive sales strategy (worst case).
ULRICH WI didn’t see any personnel, everything was done through the app for a drop off
BRIAN BReputable company name. Quality vehicles at a reasonable price. Friendliness and courteousness of the staff. Easy location near our home
Neil WThanks a lot and we moving out it very great day!! :)
MAYRA PThe customer service at this facility was top notch. They were extremely accommodating, courteous, and professional.
Lawrence CVery bad service the truck it’s bad
Damaris GAwesome customer service
Eddie GMy drop-off location was changed multiple times by uhaul staff. They were helpful on the phone and I have no complaints with the people I talked with on the phone; I appreciate their communication to ensure I didn't show up at a location without room for a drop-off. However, it was frustrating to be regularly receiving text messages and phone calls for the entire day when I was trying to focus on the task for which I had rented the vehicle. Finally, when I did go to drop off my rental, the uhaul app was not working and I could not do a mobile drop off. Once again, the staff I called were responsive and we came up with an alternative plan but all these additional processes took much longer than originally anticipated.
Trevor BNice place and friendly people ⭐⭐⭐⭐⭐
amanda rI specifically requested to return the uhaul to the same location and was charged extra for doing so because of an employee error. After discussing with the employee I was told to call corporate and work it out myself.
Joseph CThe customer service representative who helped us was great. He went above and beyond to make sure we had everything we needed and was very accommodating. I would highly recommend this location.
Charles STruck was clean and ran well. Check in/out was smooth. Thanks.
Justin CThe truck did not have AC. I put a half a tank, more gas than what the truck was supposed to have by accident. I went over 6 miles and y’all still charged me when I was at a loss I probably will not use U-Haul again and I use U-Haul for everything in the past.
Natasha SKeep up the great work.
MICHAEL RAnnabel the young lady that works there, made the whole experience perfect 👍. Thanks 😊
Miguel MYou need more employees. I was there at 2:45pm on a Friday and there was no one there, I waited 45 mins and then someone came. He said he was at lunch, which I can understand, but you must have someone there not just close up shop whenever one feels. After he came back, he wasn't aware or sure how to check in the truck as the drop off location was stated as another and I had to facilitate a call with the original location to help. I facilitated the conversation as tye customer and working with both got this done. I didn't realize that I pay for a Uhaul and work for Uhaul.
Jack RContinue with the excellent customer service. I had the best experience ever.
FLORENCE WThe A/C never cooled the cab. It was 90degrees for my full trip.
James WParking was difficulty.
Dean SThe unit would not start. No battery power. Zero. My request is for a “credit” on this invoice as I jump started the unit with my own cables.
earl hThe 2 business associates that assisted me at this location were AWESOME! The young lady Annabel and the young man Jose were super sweet and professional! Kindness counts people let’s get with it! Thank you Annabel and Jose!
Veronica CExcellent service.
Fredrick BI Thank Annabelle For Making And Taking The Time To Make This Less Stressful For Me ... I Asked And She Answered With All Positive Yes... I Can Help... I'm Totally Greatful💯
Dianne OAmazing customer service from Annabelle!
Chris Htake the governor of the truck.
bobby jEverything went smoothly
Douglas EGreat job, easy to use!
Sarah EHad no issues with drop off or return. Everything was great.
Jodie ZThere is nothing to improve at this location. Excellent staff ⭐️⭐️⭐️⭐️⭐️ Annabel and Jose are friendly and I enjoyed walking into the office, feeling their positive energy! This location will be my “go to” place, if I ever need another u-haul vehicle.
Marie ASame as above
ramsey cbe more clear about fees
Jane LLocation is a storage facility so reasonable modern and clean. Staff was courteous and efficient in accepting the return, although there were issues with accessing the U-Haul app to quickly complete the return process.
Sue PCheck the car batteries voltage charge regularly. This should be routine maintenance. The battery died as soon as I got it home and wasted a whole day (because it was after closing hours) and had to wait until the next day to get the battery replaced.
Ian SI was satisfied with customer service and the staff was very nice. I also recommend using their storage too.
Blanton TVery helpful and very professional. Thank you!
Arnoldo SInclude the items you ask and get charged for. There was no dolly or pads
Ross MI got transferred to a location 35 min from my house when I signed a contract for a location 5 min from my house. The transfer was a day or two before my move, so I had zero time to adjust for my additional hour of travel time.
Mitchel HPlease check and refill tires on vehicle after it is returned.
Michael C