Was waiting to fill this out to see if the people at the North Loop Storage actually came thru on there word, but nope! Contacted the regional office to see if they'd come thru, but nope! Story... Was emailed / Texted from U-Haul that they could really use the truck back early because they had family's waiting for a truck to use... So we busted our ass and returned the truck two days early and under milage by 316 miles. The guy at the North Looped thanked me for returning it early and that I will get a credit for doing so... Guy would not give me any return paper work which should have been my fist hint. So I called and left messages at the North Loop Loc, with no return call. So I got in touch with the people that helped me with the oil problem and they gave me the ///-///-4131 number to call as that was the region i needed to call. Called and talked with them, seem fine. They told me that I would get a call by last Friday 4-17-26. Never heard a peep, so I thought I'd give them the benefit of doubt and wait one more week and still nothing... Very Very Frustrated with the southern region U-Haul and North Loop... I guess they must think if we ignore them long enough people will just go away! JUST HONOR what you tell people!
DAVID H
North Loop Storage LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77009
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing at all. Greg was an amazing help. 10/10 service.
CHESTER HLove this location, always friendly staff and good equipment
LAUREN DNothing, I think everything was awesome. The agent at U-Haul Veterans Location was a super kind of guy, very helpful, courteous, knowledgeable and just an all around "Good Guy". I really appreciate everything about him. He sets a good example for others to follow.
BRUCE CGreg was wonderful and a joy to work with. Explained everything and smiled.
JANICE J