Customer Reviews for North Loop Storage LP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Loop Storage LP

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NETTA T. on

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Everything went great

DAWN K. on

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I was impressed with the customer service I received while my belongings were housed at the facility. I had some minor problems while renting a unit, but the staff resolved them satisfactorily.

Mitchell C. on

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Very much on the ball. Appreciate the service here.

ANGELA D. on

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Thanks for all the help.

James L. on

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By far the easiest, most hassle-free Uhaul rental I’ve ever had. Mark was pleasant and easy to deal with.

Carrie A. on

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Well, I should have read the fine print! I had no idea I would be charged for EVERY MILE. With only 30 miles, it still more than doubled the overall cost. So much for your advertisement of only $19.95 rental!

Francis K. on

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No improvement necessary; fast courteous easy.

nicki s. on

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Customer did not leave a comment.

Ginger P. on

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This facility is well kept and smoothly run. The only problem with it is that it's on a feeder road and is at an junction where it is somewhat difficult to get back to the other side of the freeway..

Mark B. on

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Marc was excellent to work with

claudia b. on

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My experience was good.

Victoria R. on

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Easy check in, employee was very nice and helpful. Answered any questions I had. Property and unit was clean and well lite.

Tobias E. on

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Celsa V. on

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PHYLLIS H. on

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Moved our household belongings home.

Alfred T. on

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ELLIA T. on

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Have rented twice and each time I had no issues. Staff was friendly and helpful each time.

Tobias E. on

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Eddie G. on

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Great service, and being a perfect location. I had my storage for a short time. But will go back when needing a unit again. Helpful staff, showed me different units. Setup and move was simple and fast

Esteban O. on

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There was feces in the moving cover which comes in the back . How will I be reimbursed?

TRACY M. on

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I would highly recommend this location to others. Very friendly, affordable , helpful and knows the moving business!

Samuel R. on

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Mark B. on

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The personnel were very helpful. Location is great and it was very helpful to be able to store my belongings in the same place I dropped off the trailer.

Tim O. on

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Eu'Tovis H. on

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Bradley c. on

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Alexander A. on

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Rogelio H. on

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Mitchell C. on

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Very attentive and courteous.

Tobias E. on

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Mark B. on

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Rebecca C. on

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Carlos G. on

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el servicio que me dieron en 1440 north loop fue exelente yo hise una reserva por internet en 05/29/19 para 05/30/18 a las 7:00 am en 4825 w 34 st recibiendo de uhaul la confirmacion cuando me presente me indico la empleada que no tenian el trailer que yo necesitaba y que tenia que ir a 14172 north west donde me dijeron que no tenian el trailer que balla a 5333 noth fwy y me dijeron que tampoco lo tenian finalmente reserve nuevamente y en 1440 north loop si lo tenian y me atendieron muy bien pero uhaul me hizo perden tiempo y gasolina desde las 7;00 am que reserve hasta las 11 am que pude conseguir espero que el servicio de uhaul sea mas efectivo y no hacer perder tiempo a los clientes

Herminia R. on

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the truck was super dirty it had a bunch of trash on the back side we had to help the uhaul worker to cleam it because we needed to get on the road the front side look like a soda explored inside that it was so dirty and sticky he uhaul worker clean some of but it was still dirty i had to buy wipes to clean some off. trucks should be inspected before customer gets to the location.

ken s. on

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Night and day difference. I called the UHaul on 34th St and reserved a van. I was told they had one on their property. Went to pick it up. They told me it was for sale and I could not have it. They told me there weren’t any vans available in Houston. Then miraculously, they had one At one of their other locations... I called this location and they had two vans, went to pick it up, and he had everything ready for me. Easy to deal with, pleasant, no confusion.

Alisson d. on

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The van was very clean, working perfectly! The staff has been very accommodating. Great service!

michael l. on

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Quick and easy drop off

Aidan C. on

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North Loop Storage was great. Uhaul was not. I was jerked around with regards to the pickup location. I entered my preferred pickup location online but the preferred pickup location had changed when I logged in. I called Uhaul asking where I had to go to pick up the vehicle and was told the original preferred location I entered. When I logged in to see if that location was shown online, my preferred pickup location had been changed a third time to North Loop Storage. I called them the morning of pickup to confirm they had it (they did) and everything went smoothly from there.

Tiffany F. on

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Great

Christian M. on

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Prompt responses, easy check in and payment, good location and friendly owner. First-time storage experience and it was much better than I expected.

MARIA J. on

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Jesse C. on

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Melanie O. on

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Very helpful with initial visit. Facility clean and well secured.

Tiffany D. on

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RS T. on

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Mark was excellent at making arrangements to store our belongings. with the correct sized unit and equipment needed to secure the it. Very professional business, with customer satisfaction a priority.

Evelyn J. on

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Reserving online simplified the process. The manager, Mark, had info in mins and knew exactly what I needed. A knowledgeable mgr and great tech system made renting stress free and fast.

Michelle R. on

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very convenient in my neighborhood, and helped out a lot...no problem to comment on :)

Alex C. on

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After he did the paper work he just told me where the trailer was and what number it was, so I go out to the trailer (6x10) and no jack on the Tongue !! I tried to lift it but it was way too heavy!!! I had to ask for help. If I could have lifted it I would have been in big trouble because I would not of known to screw down the ball hitch!!!

ERIC M. on

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Tucker S. on

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This location was fine, but your entire system of reservations absolutely stinks. I rented a trailor on Friday to drive all the way to Houston from Lubbock, Tx. When I made the online reservation, it looked like everything went through. The next morning, I was supposed to pick up the trailor at 10 and was told when I got there that there were no trailors in the entire town and I was sent all the way to another town 30 miles away to pick up the trailor. This took an hour and half out of my time to drive there, get everythin paid and drive back. Therefore, it backed up the time to leave by another 1 1/2 hours. This made the already 10 hour drive pulling a trailor to Houston even later which was infuriating. Then, the next morning, I had received a text saying that my reservation was ready at the location I had picked because we were renting a 20' truck to move the rest of my son's belongings. Once again, there was no 20' truck and I was sent to another location to get the last and only 20' truck in the lot. I'm sure if I had gotten there another 5 mintues later, that truck would have been given away to another customer!! This also made us 45 minutes late to load my son's belongings at an apartment complex that reserves the loading time in 2 hour intervals and we started at least 45 minutes late because on U-Haul incompetency! You need to force people to turn vehicles into the location they choose instead of letting them take it anywhere because these businesses have no clue what is going to be brought in, etc. On top of that, I had a furniture dolly reserved and there were none available. You have got to do something to fix your system. It is incredibly flawed and frustrating. Next tiime, I will do anything to rent any type of vehicle besides a U-Haul!!! One more thing, do you have any standards on what the u-haul companies that rent your trucks look like? The first place I was sent to in Houston was horrible. All the trucks were dirty and in a severly muddy dirt lot so I got my car filthy. It was very dirty and dingy inside too. Very bad standards.

Darla B. on

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eric m. on

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Rebecca C. on

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Sandra F. on

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Great experience all the way through.

Rebecca C. on

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This may seem small but they answer the phone....that is a big plus. Plus, the person at the front counter was quick and friendly when I came by to pay for the unit.

CHRISTOPHER S. on

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Michael K. on

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Very friendly staff. Marc was friendly and efficient. Facility is secure and well maintained.

John S. on

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Nothing to suggest, experienced on-time availability and flexible return. Anyone who needs more needs to get a life.

James H. on

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Lauren S. on

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Storage facility is clean and personnel were nice. Convenient location and decent price for area.

Leonard S. on

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Oscar J. on

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Not issue with the actual location, but issue with uhaul not showing the true numbers at the booking stage. Price was 40% more expensive than the quote excluding the mileage of course, useless behavior.

Mellisa G. on

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Charges were made then they were not charged to my card then they charged them to my card it was alot of confusion.

Melissa G. on

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The customer service was very good mykve is was smooth.

Karey K. on

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Meghan P. on

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Phillip N. on

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Andrew G. on

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Jeffrey W. on

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KELLEY C. on

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Aleece H. on

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Truck was fine, but the employees were incredibly unfriendly and unhelpful. Additionally they did not have additional equipment such as a dolly, the employee stated that they hadn't had them for a long time and didn't know when they'd get more.

HOlly W. on

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This facility does not have actual designated outdoor storage. They just have some parking spaces along a fence, and nothing that is actually 35 feet long as reserved.

Richard T. on

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The guy who answered the phone had such a negative/nasty attitude that I didn`t waste my time going over there. Got storage elsewhere and I`m glad I did

Ladvivan S. on

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Loved it even though we didn`t move in

Christopher S. on

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I paid more than the $6.95 that I thought would pay. The desk clerk told me that the price was just to reserve the storage unit and that it wasn`t for the first months rent.

Paul A. on

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Michelle B. on

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The gentleman working was wonderful. He went above and beyond including giving me cold water.

Salvador D. on

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Facility looked nice. Manager was helpful in looking at options.

NaQuishia N. on

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They weren`t able to find my reservation but he gave me a unit and the remainder of the month for free. This is my 3rd time at this place and it just keeps getting better. Thank you North Loop

Jase S. on

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This facility is great! The loading dock made unloading a breeze. Everything was quick and easy.

Tobias T. on

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Storage was dry and is slightly elevated so no risk of flooding during rain. Could`ve been better cleaned though. There was all sorts of small waste spread over the floor.

John M. on

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Very pleased with the initial experience. The staff was extremely helpful. The facility is also very easy to get in and out of.

Kyle H. on

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Friendly customer service, clean facilities, reasonable rates.

Stephanie M. on

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The staff was very friendly and helpful. I have no issues with the storage facility.

Giovanni A. on

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Had to cancel rsvp but N. Loop Self Storage was great at understanding and assisting us.

Brittni W. on

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Quick and easy move

Ajay P. on

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Outdated on the service elevator good price.

Brenda H. on

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The storage room was not available. I paid this fee for nothing.

Tami E. on

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Very clean, manager was extremely helpful

Tracy K C. on

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Both the climate controlled the non-controlled areas had a bad smell.

NaQuishia H. on

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Great experience from walk in to walk out.

Yolanda B. on

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Great help from staff

Thai M. on

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Good service. Reservation was noted for the second floor but only available on the 3rd, no biggie. Very good prices.

Chris G. on

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Everything went as I had planned and Michelle who helped me was very friendly and helpful.

Isabel L. on

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Storage is climate controlled and secure however, I reserved a 1st floor unit online but was given a unit on different floor when I arrived. Staff dismissive when I asked to clarify problem.OK place.

Nnamdi I. on

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The staff was courteous, the facility was clean and well protected from the elements. I would recommend this facility to others.

Aaron L. on

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The facility is clean and secure and the management staff was helpful and accommodating to my last-minute move in.

Veronica J. on

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Howard was great. He took care and pride in his work and customer service. Michelle was also great and patience. The two of them worked well together to make sure everything need was met.

Veronica W. on

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The unit I reserved was available and clean. I am satisfied with the service and location. Security all around, so I feel good about that.

Kyle F. on

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Very helpful staff. Secure facility and appears to be in great condition. The dollys and large elevator was very convenient in helping me move my stuff into storage.

Meghan E. on

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The employees were very helpful and showed me storage availability and sizes, once I realized that I had selected the wrong size online. They were very nice and patient with me.

Gary L. on

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They were good.

Heidi M. on

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Very helpful and friendly staff! I really appreciated their help with my unit and my mover. Thank you!!!

Catherine B. on

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Unit was clean and move in was easy.

David D. on

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Helpful office staff. Facilities in working order. Good sense of security from staff and operating hours.

Anna C. on

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Everything was quite fast, and didn`t have to wait at all. They had the service guy take the lock off right away and the storage unit was very easy to get to.

John L. on

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Friendly and helpful

Monique R. on

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I really had a good experience.

Michael P. on

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Good people who really want to help you out and find you a good storage unit that fit your needs.

Gerald S. on

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I never used the facility other storage arrangements were made. The registration process was easy and simple to use I would consider in the future based on my experience. Thank you!

Edwin G. on

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Location closed during business hours. Saturday 1.30pm No assistance resolving or giving solutions to non working freight elevator

Laura E. on

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Staff was very helpful

andrew k. on

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The reservation was quick, however you`re not guaranteed what you reserve. You must follow up with phone calls to the facility. In my case, I got what I needed.

shirley a. on

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Nicole was very helpful and knowledgeable about available units. Friendly service and very helpful to make sure the customer is satisfied. Prompt service on changes.

shabir p. on

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Excellent customer service.Well maintained and secure location

Tracy B. on

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Good facility, great price.

Adrian N. on

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Easy to access, clean environment. Only downside is finding someone else`s leftovers mattress and box springs in my unit upon move-in. Wish access were 24-hours.

Kenneth J. on

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Quick, friendly service. Clean. The unit does have a structural beam in it that limits the vertical space. It`s listed as a 5x12.5x9, but you don`t get the full height in certain areas of the unit.

alexandra w. on

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They were very nice.

ruben l. on

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I have been in sales for 7 years and have delt with every type of personality you can imagine. Sarah and Nicole have set the standard for customer service in my opinion.

Micheal B. on

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Employee was very available and helpful and gave me an easily accessible unit near the door. Entire process went as smoothly as I could imagine.

Frederick T. on

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Very friendly and helpful staff.

Ryan C. on

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I called them and informed them I had to cancel in order to select a unit closer to my residence. They were very receptive and quickly processed my cancellation. No pronlems at all.

FERNANDO A. on

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Good storage facility.

Brian C. on

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Sarah was very helpful and knowledgeable.

Cheryl D. on

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I was pleased with the info given at the office and hope that business will be conducted as stated. Fully moved in on Sept.18,2013. Looking forward to the 50% off deal for the 1st 3 months

Rebecca R. on

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hard to get in facility to sign contract and gain access. need 2 workers. The only girl there has to go out into building and leaves office locked and unmanned

Jerrie F. on

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Excellent rating for customer service provided by Sarah. She is good at her job/a pleasure to work with.The web site: confusing/horrible gets an F. Rates are good if you figure them out.

MARIA H. on

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will rEverything went really well with the move-in on the 23rd of Aug., 2013. The staff was great the facility was very clean in a great location to get on major Highways.

Ryan S. on

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Slight miscommunication that although the center is open until 10:00 to access your unit the office closes at 6:00. Once sorted out the experience was good.

TONASHA L. on

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This staff and facility is great!

TONASHA L. on

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This is a great facility and staff!

Delta C. on

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The site is clean.Well lit once you can find the light dials.Overall the place is nice though. They have carts for you to use which is very handy.

Bridgett V. on

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Nicole`s customer service etiquette was phenomenal! My experience was top notch thanks to her

Karen B. on

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Facility personnel showed me several units. Was undecided with which would be the best choice for me. They gave me input which led to me being able to make a decision and feel the right one.

James B. on

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Helpful attendant, fast and easy move in to storage.

Cynthia A. on

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Sara helped out in selecting correct size and was very helpful

Jerrie F. on

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The web site was confusing but Nicole and Sarah were wonderful.I object to having my money held hostage until I write a review. Seems if you have to do that to get reviews there`s something wrong.

Leonard Y. on

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Staff is good. Facility is a bit run down and needs some repairs.

SHUO-HSIU C. on

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I reserved one unit online. The staff, Sarah, was very patient and answerer every question I had. The facility is very easy to access and clean. The rent is very reasonable.

Ann Marie F. on

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Sarah and Brian were courteous and very helpful in setting me up with a storage unit. The storage unit was clean and large enough to store all my belongings.

Leigh Ann E. on

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The gentleman Brian who helped us move into our storage unit was very professional and provided excellent service.

SCOTT R. on

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Honored coupon, great experience, very helpful friendly staff.

Nicholas B. on

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Great experience

LAURA M. on

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The service was excellent! Especially after a very long week!

Cindy J. on

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The facility was neat looking and well maintained. There was large signage on the exterior. The staff was professional and helpful upon my arrival and during checkout. I’m happy with this place!

MARC G. on

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Amazing Self Storage U-Haul rentals! The facility is extremely clean and secure and the staff is very helpful. I would highly recommend this storage facility to everyone.