Customer Reviews for North Loop Storage LP

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Loop Storage LP

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Brian D. on

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Excellent customer service. Entire staff is very friendly as well

Pete P. on

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Incredibly smooth process. Thank you.

Nick V. on

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Customer did not leave a comment.

Mike O. on

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all good thanks! p.s. - the rear view camera in the rear view mirror was extremely helpful, thank you! M

Adriana G. on

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Roy D. on

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Adriana G. on

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The man that helped me was very helpful.

Dinah P. on

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The gentleman at the front desk was very helpful and kind.

Rafael V. on

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james H. on

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Paula M. on

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Yamin K. on

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Andrew C. on

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Bill is always very helpful

Steven S. on

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Michael J. on

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I chose a unit too small originally and it was changed for us quickly without any hassle! On a busy Saturday no less! Thanks for the help and patience!

Zaid A. on

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Seth Z. on

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I called and cancelled this order a week before move in. I was told it would be cancelled by the person on the phone. It doesn't appear like it was? I found a place closer to my apt.

yolanda s. on

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Not enough lighting by my unit in the 3rd floor....it's creepy up there!!!😂 Otherwise my experience at this facility was pleasant....it was clean and staff was helpful and friendly...

Jean S. on

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The man that set me up with the vehicle insulted my son and acted as though he was going to physically assault me. He was paranoid and aggressive. It was an absolute disaster and a horrible experience. I requested a manager, but he was the only person on site.

FRED L. on

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Zachary S. on

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First, this location was not the requested location I made for this order. It was further away from my apartment, and then I was charged for the additional miles of driving at the end of the trip. Second, I ordered two dollies for my move to rent, but there were none available at this location. This should have absolutely been communicated ahead of time, because then I could have made other arrangements. As it was, I was stuck with no dollies for my move. Lastly, I signed up for an 8:00 AM check in via my phone. However, I was told the day before that the phone check was not possible so I had to come at the 9:00 AM. The movement of location, time, and lack of equipment was very frustrating to me from Uhaul as a whole and made my move much more challenging. Literally the only thing correct was the truck/size. Most of the above are not specific to this location, but the system as a whole. Regardless, makes it tough to consider using Uhaull again in the future.

Jason P. on

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Tobias E. on

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Equipment, the truck, was filthy in and out

Roy D. on

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Mark was very friendly and the experience was definitely better than the last time i rented from Uhaul

Jonathan J. on

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Customer did not leave a comment.

Diane M. on

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Very nice clean and very helpful and gave me a bigger space than I ordered because it wasn’t the right fix for the same price I needed. Also very convenient and close to home.

gamboa R. on

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I v was very happy

Trenton g. on

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Front Desk Employee was very friendly and helpful. He showed us where our unit was and made sure we were able to access it ok. The unit was larger than we expected, which was a nice surprise.

TINO B. on

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Storage facility was clean staff was great only problem I had it needed better security.

Severin T. on

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Staff was friendly and facilities were clean. Thanks?!

Tobias E. on

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Amy R. on

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Maria G. on

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My experience was horrible, I was told the online price was wrong & upcharged to triple the price. I went to Public Storage, had the best experience. Never will I go to N Loop Storage or refer them.

VERONICA L. on

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Great customer service..

Gordon Y. on

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Customer did not leave a comment.

kelli F. on

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Mark and Bill are great! Everything went so smoothly. It was the least stressful move i have ever had. I was a little worried after reading some of the reviews for other locations but i had none of those problems. I was able to leave my vehicle on site and the final charge came out lower than expected! I am renting my storage unit at this locaton as well and so please with my decision to rent at this location!

RHONDA S. on

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If we ever need a storage unit again we would go back here. We will also recommend.

Derrell P. on

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Customer did not leave a comment.

MELVIN G. on

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Grwat

NETTA T. on

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Everything went great

DAWN K. on

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I was impressed with the customer service I received while my belongings were housed at the facility. I had some minor problems while renting a unit, but the staff resolved them satisfactorily.

Mitchell C. on

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Very much on the ball. Appreciate the service here.

ANGELA D. on

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Thanks for all the help.

James L. on

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By far the easiest, most hassle-free Uhaul rental I’ve ever had. Mark was pleasant and easy to deal with.

Carrie A. on

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Well, I should have read the fine print! I had no idea I would be charged for EVERY MILE. With only 30 miles, it still more than doubled the overall cost. So much for your advertisement of only $19.95 rental!

Francis K. on

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No improvement necessary; fast courteous easy.

nicki S. on

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Customer did not leave a comment.

Ginger P. on

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This facility is well kept and smoothly run. The only problem with it is that it's on a feeder road and is at an junction where it is somewhat difficult to get back to the other side of the freeway..

Mark B. on

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Marc was excellent to work with

claudia b. on

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My experience was good.

Victoria R. on

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Easy check in, employee was very nice and helpful. Answered any questions I had. Property and unit was clean and well lite.

Tobias E. on

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Celsa V. on

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PHYLLIS H. on

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Moved our household belongings home.

ELLIA T. on

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Have rented twice and each time I had no issues. Staff was friendly and helpful each time.

Eddie G. on

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Great service, and being a perfect location. I had my storage for a short time. But will go back when needing a unit again. Helpful staff, showed me different units. Setup and move was simple and fast

TIFFANY F. on

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Great

CHRISTIAN M. on

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Prompt responses, easy check in and payment, good location and friendly owner. First-time storage experience and it was much better than I expected.

MELANIE O. on

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Very helpful with initial visit. Facility clean and well secured.

EVELYN A. on

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Reserving online simplified the process. The manager, Mark, had info in mins and knew exactly what I needed. A knowledgeable mgr and great tech system made renting stress free and fast.

REBECCA C. on

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This may seem small but they answer the phone....that is a big plus. Plus, the person at the front counter was quick and friendly when I came by to pay for the unit.

MICHAEL K. on

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Very friendly staff. Marc was friendly and efficient. Facility is secure and well maintained.

LAUREN S. on

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Storage facility is clean and personnel were nice. Convenient location and decent price for area.

MELISSA G. on

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The customer service was very good mykve is was smooth.

HOLLY W. on

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This facility does not have actual designated outdoor storage. They just have some parking spaces along a fence, and nothing that is actually 35 feet long as reserved.

RICHARD T. on

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The guy who answered the phone had such a negative/nasty attitude that I didn`t waste my time going over there. Got storage elsewhere and I`m glad I did

LADVIVAN S. on

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Loved it even though we didn`t move in

CHRISTOPHER S. on

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I paid more than the $6.95 that I thought would pay. The desk clerk told me that the price was just to reserve the storage unit and that it wasn`t for the first months rent.

VERONICA W. on

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The unit I reserved was available and clean. I am satisfied with the service and location. Security all around, so I feel good about that.

JOHN L. on

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Friendly and helpful

SHIRLEY ANN C. on

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Nicole was very helpful and knowledgeable about available units. Friendly service and very helpful to make sure the customer is satisfied. Prompt service on changes.

CHERYL D. on

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I was pleased with the info given at the office and hope that business will be conducted as stated. Fully moved in on Sept.18,2013. Looking forward to the 50% off deal for the 1st 3 months

RYAN S. on

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Slight miscommunication that although the center is open until 10:00 to access your unit the office closes at 6:00. Once sorted out the experience was good.

CYNTHIA A. on

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Sara helped out in selecting correct size and was very helpful