Customer Reviews for North Loop Storage LP
(U-Haul Neighborhood Dealer)

420 reviews

1440 North Loop   Houston, TX 77009

(713) 468-3540

Location Hours

  • Mon-Thur: 9:30 am - 4:30 pm
  • Fri-Sat: 9:30 am - 6 pm
  • Sun: 9 am - 2:30 pm
Special Operating Hours
  • 10/17/2021: Closed

Services at this Location:

Contact Us

(713) 468-3540

1440 North Loop
Houston, TX 77009

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 4:30 pm
  • Fri-Sat: 9:30 am - 6 pm
  • Sun: 9 am - 2:30 pm
Special Operating Hours
  • 10/17/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DIONICIO P. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN A. 
Rating:
1.0

I have been overcharged for this rental due to the truck not being checked in for two after it was returned. I have been advised numerous times the charges were in error and would be credited. Those credits have yet to be applied. I am requesting someone from Uhaul management contact me regarding this dispute. Thank you.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
2.0

Rentals parked in front of storage facility. Parking and maneuvering is tight. Man that checked me in just pointed to where the trailer was parked and said, "There it is." I lift the trailer onto my hitch, wire and chain it up, check lights, blinkers, etc. by myself. Trailer was not inspected as I drove off the lot. Always best to go to a full U-Haul operation as opposed to a storage facility doing U-haul rentals on the side.

Mark M. 
Rating:
5.0

The truck was very old with high mileage. The AC turned off when going up hills. 10 MPG is terrible gas mileage. It was not good value for the money.

ANDREW N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

philip M. 
Rating:
4.0

The lady was very nice but their van was so dirty both inside and outside I carried a white mattress with it and it became so dirty. The front seat was also very dirty; beside that everything else was okay

ROSE S. 
Rating:
5.0

Customer did not leave a comment.

ROSARIO B. 
Rating:
5.0

Customer did not leave a comment.

LOWELL L. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
4.0

More moving blankets available

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
1.0

Location did not have items that were reserved. Was not notified they were not available until arrival. When returning the equipment no one was at the store to check out the returned equipment. Truck was not cleaned and had trash from previous use.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Trashaun N. 
Rating:
5.0

The gentlemen that assisted me in the pick up of the truck and accessories was very helpful.

Dave W. 
Rating:
5.0

The vehicle I rented has a check engine light on. I was told the mechanics knew about it and it was ok to drive.

Bobby W. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
1.0

Make sure the person dispatching trucks accurately checks everything and is sure they have the correct truck on the contract before sending someone on their way.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Geovany Z. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

The gentleman was great and accommodating

Emari J. 
Rating:
3.0

Customer did not leave a comment.

Wesley Y. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
3.0

I dont understand why I rented a appliance dolly, spoke with 3 different representatives and no one pointed out that the 10 ft truck didn't have a ramp. When we dropped off the employee didn't have a mask and wouldn't check the truck for damage.

Chris K. 
Rating:
3.0

Keep more moving blankets on site

Drew H. 
Rating:
5.0

The guy that helped me spent countless hours trying to help me get my refund. He called several people in different management and area positions and nobody seemed to be able to come up with any rational explanation of how to process a simple refund.

Alberto A. 
Rating:
5.0

Customer did not leave a comment.

Fareed H. 
Rating:
5.0

Bill was very helpful and professional. Will definitely be back!!

Mario M. 
Rating:
4.0

Front desk attendant was rude. I had problems with the cargo door lock and he treated me like I didn't know how locks work. No. I know how they work, I didn't know how this particular lock work and I wasted 30mins of my time. I had to wait for the attendant to show up to show me how to do it. On top of that, I paid for furniture pads and there wasn't any available (I will be calling about a refund). The van & the drop off process was great though.

Varun A. 
Rating:
5.0

Customer did not leave a comment.

Erick S. 
Rating:
4.0

Customer did not leave a comment.

NARENDAR M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
3.0

I used the mobile / app option to check in. It was a total waste of time. Besides having to wait for my rental to be authorized I then ended up having to still go in to the office to get the key. The app itself doesn't keep track of where you're at if the phone goes to sleep, so when I went back to put in to verify the mileage, that option was gone. In addition to the bungled check in process, the truck itself still had a lock on it that I discovered when I arrived at the location I was going to pick up stuff, so I had to drive all the way back to the location to get the lock taken off.

Brian W. 
Rating:
5.0

Clerk was very nice, helpful and Informative I definitely would recommend this location to someone else

Urania C. 
Rating:
4.0

Location was fine but the truck had quite a bit of trash in the back. We had to sweep it out and dispose of the trash before we could load it.

Stan H. 
Rating:
1.0

Service rep showed racial favoritism. Information wasn't processed prior to pick up which caused me to be late....

Wanda B. 
Rating:
4.0

Customer did not leave a comment.

kathy M. 
Rating:
4.0

Customer did not leave a comment.

FRED L. 
Rating:
3.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

Excellent customer service. Entire staff is very friendly as well

Brian D. 
Rating:
5.0

Incredibly smooth process. Thank you.

Pete P. 
Rating:
5.0

Customer did not leave a comment.

Nick V. 
Rating:
5.0

all good thanks! p.s. - the rear view camera in the rear view mirror was extremely helpful, thank you! M

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Adriana G. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Yamin K. 
Rating:
5.0

Bill is always very helpful

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Zaid A. 
Rating:
3.0

The man that set me up with the vehicle insulted my son and acted as though he was going to physically assault me. He was paranoid and aggressive. It was an absolute disaster and a horrible experience. I requested a manager, but he was the only person on site.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

FRED L. 
Rating:
2.0

First, this location was not the requested location I made for this order. It was further away from my apartment, and then I was charged for the additional miles of driving at the end of the trip. Second, I ordered two dollies for my move to rent, but there were none available at this location. This should have absolutely been communicated ahead of time, because then I could have made other arrangements. As it was, I was stuck with no dollies for my move. Lastly, I signed up for an 8:00 AM check in via my phone. However, I was told the day before that the phone check was not possible so I had to come at the 9:00 AM. The movement of location, time, and lack of equipment was very frustrating to me from Uhaul as a whole and made my move much more challenging. Literally the only thing correct was the truck/size. Most of the above are not specific to this location, but the system as a whole. Regardless, makes it tough to consider using Uhaull again in the future.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Equipment, the truck, was filthy in and out

Tobias E. 
Rating:
5.0

Mark was very friendly and the experience was definitely better than the last time i rented from Uhaul

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

I v was very happy

gamboa R. 
Rating:
5.0

Customer did not leave a comment.

Tobias E. 
Rating:
3.0

Customer did not leave a comment.

Amy R. 
Rating:
4.0

Customer did not leave a comment.

Gordon Y. 
Rating:
5.0

Mark and Bill are great! Everything went so smoothly. It was the least stressful move i have ever had. I was a little worried after reading some of the reviews for other locations but i had none of those problems. I was able to leave my vehicle on site and the final charge came out lower than expected! I am renting my storage unit at this locaton as well and so please with my decision to rent at this location!

kelli F. 
Rating:
5.0

Customer did not leave a comment.

Derrell P. 
Rating:
5.0

Very much on the ball. Appreciate the service here.

Mitchell C. 
Rating:
5.0

By far the easiest, most hassle-free Uhaul rental I've ever had. Mark was pleasant and easy to deal with.

James L. 
Rating:
5.0

Well, I should have read the fine print! I had no idea I would be charged for EVERY MILE. With only 30 miles, it still more than doubled the overall cost. So much for your advertisement of only $19.95 rental!

Carrie A. 
Rating:
5.0

No improvement necessary; fast courteous easy.

Francis K. 
Rating:
5.0

Customer did not leave a comment.

nicki S. 
Rating:
4.0

Customer did not leave a comment.

Tobias E. 
Rating:
5.0

Customer did not leave a comment.

Celsa V. 
Rating:
5.0

Customer did not leave a comment.

Alfred T. 
Rating:
4.0

Customer did not leave a comment.

Tobias E. 
Rating:
1.0

There was feces in the moving cover which comes in the back . How will I be reimbursed?

Esteban O. 
Rating:
5.0

I would highly recommend this location to others. Very friendly, affordable , helpful and knows the moving business!

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

The personnel were very helpful. Location is great and it was very helpful to be able to store my belongings in the same place I dropped off the trailer.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Eu'Tovis H. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

Customer did not leave a comment.

Rogelio H. 
Rating:
5.0

Very attentive and courteous.

Mitchell C. 
Rating:
4.0

Customer did not leave a comment.

Tobias E. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

el servicio que me dieron en 1440 north loop fue exelente yo hise una reserva por internet en 05/29/19 para 05/30/18 a las 7:00 am en 4825 w 34 st recibiendo de uhaul la confirmacion cuando me presente me indico la empleada que no tenian el trailer que yo necesitaba y que tenia que ir a 14172 north west donde me dijeron que no tenian el trailer que balla a 5333 noth fwy y me dijeron que tampoco lo tenian finalmente reserve nuevamente y en 1440 north loop si lo tenian y me atendieron muy bien pero uhaul me hizo perden tiempo y gasolina desde las 7;00 am que reserve hasta las 11 am que pude conseguir espero que el servicio de uhaul sea mas efectivo y no hacer perder tiempo a los clientes

Carlos G. 
Rating:
2.0

the truck was super dirty it had a bunch of trash on the back side we had to help the uhaul worker to cleam it because we needed to get on the road the front side look like a soda explored inside that it was so dirty and sticky he uhaul worker clean some of but it was still dirty i had to buy wipes to clean some off. trucks should be inspected before customer gets to the location.

Herminia R. 
Rating:
5.0

Night and day difference. I called the UHaul on 34th St and reserved a van. I was told they had one on their property. Went to pick it up. They told me it was for sale and I could not have it. They told me there weren't any vans available in Houston. Then miraculously, they had one At one of their other locations... I called this location and they had two vans, went to pick it up, and he had everything ready for me. Easy to deal with, pleasant, no confusion.

ken S. 
Rating:
5.0

The van was very clean, working perfectly! The staff has been very accommodating. Great service!

Alisson D. 
Rating:
5.0

Quick and easy drop off

michael L. 
Rating:
5.0

North Loop Storage was great. Uhaul was not. I was jerked around with regards to the pickup location. I entered my preferred pickup location online but the preferred pickup location had changed when I logged in. I called Uhaul asking where I had to go to pick up the vehicle and was told the original preferred location I entered. When I logged in to see if that location was shown online, my preferred pickup location had been changed a third time to North Loop Storage. I called them the morning of pickup to confirm they had it (they did) and everything went smoothly from there.

Aidan C. 
Rating:
5.0

Customer did not leave a comment.

MARIA J. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany D. 
No reviews have been submitted for this location.

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