Customer Reviews for Enchanted Storage NM, LLC
(U-Haul Neighborhood Dealer)

461 reviews

1712 N Main St   Las Cruces, NM 88001

(575) 524-7200

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(575) 524-7200

1712 N Main St
Las Cruces, NM 88001

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Trailer had a bad 4 wire pulg for the lights, clearance lights had a short that caused them to flicker. Went to another uhaul dealer to get the plug lights fixed.

Joseph P. 
Rating:
4.0

I have never done this before their was no help but with a lot of time I forgives it all out.

Jessica W. 
Rating:
5.0

Overall the experience was great; however, I want management to know that Nicole in OKC was beyond exceptional. She was truly amazing, professional, and had the patience of a saint. She knew we were on a limited schedule and assured us that the box would be picked up quickly.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Allyssa Z. 
Rating:
4.0

Customer did not leave a comment.

Derry S. 
Rating:
5.0

Customer did not leave a comment.

matt W. 
Rating:
3.0

Technically you can get around the building but the tolerances for my 30' rv were literally less than 2" when considering other rental trucks parked to the side WARNING! Extremely narrow drivewith no room to turn around except to back out on a bust highway.

William K. 
Rating:
2.0

I got an old truck that shouldn't even be on the road....no cruse control? How do you rent cross country trucks with no cruse control? No auto locks, so every time I had to open the passenger door I had to unlock it with a key! It rained the 11 hours we drove and the truck cab leaked the whole way keeping us wet as we drove. We eventually had to take off our shirts to stuff we're the leaks we're and we had to drive in our bras. DO NOT rent from uhaul!!!!! Rent from anyone else!!! Then they never communicated to me a change in the drop off location...I found this out later after i was flying home and they then charged me for this?!!! You can't get a hold of them, wait times exceed 1 hour. DO NOT RENT FROM UHAUL.....HORRIBLE COMPANY

Laura G. 
Rating:
3.0

Truck was given to me with slightly under 1/4 tank. Drove the truck for 11 miles to do a move, and trying to get the truck back in before closing, I did not time to fill up the tank back to 1/4. The 11 miles I drove was charged for 6 gallons of gas at $5.75 a gallon, plus a $30 charge for returning under 1/4 tank (totaling $66 in fines). I do understand that these charges are in the fine print, but if the truck was already slightly under a quarter tank when I received it, I don't feel that I should have incurred such an exorbitant fee for the being under a quarter tank when that's how I received it. Users watch out, they keep it at 1/4 tank or just under when you get it which will immediately add an outrageous charge if you're unable to fill it before returning.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

I originally reserved a trailer from the location off El Paseo, for 9am. The returns that morning were clustered woth few people working until they called in more people. The line was long amd there was several people in front of me. On of which did NOT have a reservation but still managed to convince the manager Sarah to rent him a trailer for his motorcycle, she did so WITHOUT checking the reservation list. Gave him a trailer and I was checked out by another person who scheduled a trailer for me. The trailer was NOT on the lot, and the last one left, they gave to another person that came in behind me. They scheduled me another reservation to a different location, when I arrived there the location was closed. Need I add, I was charged for this trailer with insurance that I never received. Had to call customer service to which I was sent to the N Main location, he had one. But then I was charged for the trailer a 2nd time!!! Customer service stated I would have to call the orginal location, off El Paseo in Las Cruces NM for the refund. I called and Sarah was "busy" so I left a message to have her call me back ASAP, and never received a call back. I have never had such a poor experience until now, but am NOT happy with how all of this was handled. Not to mention the lack of respect to correct the situation of what they did wrong! The gentleman at N Main was nice and efficient on getting me a trailer ASAP, 3 HOURS later after I was suppose to be in the road. VERY UNHAPPY CUSTOMER OVER ALL.

rebecca S. 
Rating:
5.0

Good guy working there.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
5.0

Nothing I felt like a trucker driving that 15footer across state lines and spending over $100+ on gas. Overall great experience recommend putting in a C/V radio to chat with the other truckers on the road.

Mangquell H. 
Rating:
1.0

Need my dolly

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
4.0

He didn't seem to know I wasn't coming. After getting started he was more friendly.

Michael F. 
Rating:
3.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Hidden fees. I rented a 26' vehicle at the $170 Rate + $7 dolly + $7 dolly + $7 Dolly + 4x $5 pads ($20) + $28 insurance. This should total $239 + Tax for a total of $258.86, but I was charged $281.63 despite being under the 80 mile limit and fueling with $40 worth of fuel to get the gauge back to the 3/4 full. Overall, my rental cost me $321.63. I will be very hesitant to use this service again.

Ben B. 
Rating:
1.0

Better customer service :)

Brenna G. 
Rating:
5.0

Customer did not leave a comment.

jacob L. 
Rating:
1.0

There were issues at almost every step of this and we will never do u-box again for a move. It's was so deceitful and everyone was unhelpful. Feel like I got scammed out of money at the end. And it was not worth any of the hassle.

Debra B. 
Rating:
5.0

I had this storage unit for 1 1/2 years. Initial renting was easy, easy access, well maintained. I would definitely rent a storage unit from them in the future if needed.

denise r.  |  Overall Experience 
Rating:
3.0

Customer service hung up on me and was very rude I had questions about my bill and the guy just charged me and would not answer questions horrible

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
5.0

Nothing

Donald H. 
Rating:
5.0

The staff were very helpful with my move- in and out. Thank you very much! Arlene Baiza

Arlene B.  |  Overall Experience 
Rating:
5.0

Perfect location. The storage does have a lift and that is handy!!

Nick D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Terrible location. Hard to get in and out of. Friendly staff though!

Robert F. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

joe M. 
Rating:
3.0

Customer did not leave a comment.

Jeffery N. 
Rating:
4.0

The man I worked with at the las cruces location was very helpful. As for the rest of the move from Idaho to New Mexico, I would no use or recommend Uhaul Uboxes in the future.

Jerry S. 
Rating:
4.0

The pick up location was fine. The guy was ok. He could have been more helpful. I think they think if you are using the app, you don't need any help. What if you are using the app for the first time? It should have been made clear that you are renting a truck with the gas tank filled to an exact increment and that to refill it to the exact increment on return, you have to refer to the gauge on the contract. It would be so much easier to simply put in a big box on the contract: THIS TRUCK HAS 27.3 GALLONS OF GAS IN IT RIGHT NOW. YOU MUST RETURN IT WITH 27.3 GALLONS IN IT BECAUSE WE WILL NOT REIMBURSE YOU ONE SINGLE CENT IF YOU OVERFILL IT. That would be much easier for customers who are stressed during the moving process. The contract is already small print and the gauge on the contract is even smaller print. If you see in a hurry, you are going to miss that and overfill the tank when you return it. Then U-haul can just sit back and grin saying “policy” and it sucks to be you. At over $3 a gallon and with the other costs of moving, that is hard-earned money down the drain (or into U-haul's pockets). Buyer beware.

Stephen A. 
Rating:
5.0

Not at this location.

ROBERT P. 
Rating:
5.0

Yes and I did recommend storage to a friend. Thank you for allowing me to rent from you it was very affordable and convenient.

tresa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Parking lot was a little tight, but we got it done.

LAURA K. 
Rating:
5.0

Confusion on the fact that Main Street had the trailer and the truck, but I was sent to the closest one near me , little Rascals, not his fault, but UHAUL, fault for having me go 20 plus miles out of my way! Hopefully I received free mileage!

James P. 
Rating:
2.0

The attendant at the location was rather disinterested and took my name and then said to just leave the keys. Didn't offer to come out and look at the truck condition or cleanliness. Location was a bit sketchy.

INGRID FAYE K. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
Rating:
5.0

Very professional and helpful staff

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Larry V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gennifer G. 
Rating:
5.0

Customer did not leave a comment.

DIEDRICK S. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Everything and everyone was great!

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

JAMES E. 
Rating:
3.0

Easy and quick! Just what I needed!

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Amanda V. 
Rating:
5.0

Friendly efficient personal at this location. If I ever need another uhaul this will be the location I get it from

DIANA G. 
Rating:
5.0

Pick was easy!

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Arika D. 
Rating:
5.0

They went above and beyond to help me out even reduced the rate on a bigger trailer because they didn't have the trailer I wanted. Great place I would go back.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Intessar A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

SELENA A. 
Rating:
4.0

Customer did not leave a comment.

ALEX M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

evelyn D. 
Rating:
1.0

The guy came out to try to check in the truck even though I was doing it through app. He tried to charge me $25 for it not being swept out even though it was. I took pictures and turned it in through the app! Didn't need his “help” or he's scam for $25.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

RANDLE L. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

Nathan E. 
Rating:
4.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

Andres L. 
Rating:
3.0

El Paseo (Las Cruces) location was much more accessible, functional and friendly.

David W. 
Rating:
3.0

N/A

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA T.  |  Overall Experience 
Rating:
3.0

The overall Uhaul experience was frustrating. I was able to reserve a truck days in advance, but was informed the day before my planned move that a truck was not available. This left me scrambling to find another similar rental truck for the move at the last minute. Uhaul then informed me late afternoon, the day before the move that a truck would be guaranteed. All of this confusion caused undue stress on all persons involved in the move. The process for these transactions should be better monitored.

William S. 
Rating:
4.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

Perfect time and availability!

James P. 
Rating:
5.0

The North Main owner, Ed Diaz, is one of the nicest and smartest people I have even met. He is welcoming, gracious and ever helpful. He cares about what he is doing. He may not remember all of his customers (usually such brief encounters) but we remember him and his first class treatment. On a previous rental, I made a mistake and Ed helped me to resolve it that was very convenient for me (totally my screw-up). On this rental, there were equipment problems and Ed went out of his way to make sure it was fixed right so no future customer was adversely affected.

Steven K. 
Rating:
2.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

I've rented here more then once, great customer service I'll come here as long as it stays this way.

Kevin F. 
Rating:
5.0

N/A

Adrian A. 
Rating:
5.0

Great service

Douglas S. 
Rating:
4.0

I don't believe the cab of the truck was cleaned out. The paperwork from previous person was still in there.

sheila S. 
Rating:
2.0

I had reserved a uhaul with dolly included two weeks prior to the date. When I brought the uhaul home to begin to load it the dolly was not in it. I called the office and was told I would need to go to the original location and most likely a second location to see if they had one in stock. I did not have time to stop by two locations and instead had to buy a dolly. Once we were on the road we noticed the uhaul shaking and pulling. My sister was following us in another vehicle and told us the front right tire was shaking and appeared loose. We had to pull over and lost about two hours waiting for a tire company to repair the issue. He informed us the tire was misshapen and had a bulge. I understand things like this happen but the truck clearly stated it had been inspected and was safe to use. It was not. Thankfully once it was fixed we were able to make the ten hour drive without further issues with equipment. I prepaid for four days but returned the uhaul on the second day. I have yet to be refunded for the dolly or the extra two days I did not use the truck.

Cristian V. 
Rating:
2.0

Parking poor; tight space, average service at best.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Kristine O. 
Rating:
5.0

Service was great!

Martina P. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
3.0

Trailer came with I learned was a broken spring that supports the axel and a punctured tire…

John H. 
Rating:
3.0

Nothing special about the location. Office portion is clean and well maintained, but old and could use updates.

Thomas R. 
Rating:
5.0

Service was fast and easy. I will return to this location in the future

Rafael R. 
Rating:
5.0

I am so happy to find people who make me feel welcome, specially we all stress moving out. This company has really good prices. Tanks to the all uhaul representatives specially to the two guys in las cruces, NM

Arlette R. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELLOUIS S. 
Rating:
3.0

Spend a little to modernize the location.

Dan U. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Norma A.  |  Overall Experience 
Rating:
5.0

The gentleman there was very helpful and friendly. He hooked up the trailer to the vehicle and he was very professional. I definitely would recommend this company to other's.

Deanna V. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Not much, went pretty good.

Dennis W. 
Rating:
5.0

Clean trailers before renting

Bill S. 
Rating:
5.0

Very nice people to deal with.

Donald H.  |  Overall Experience 
Rating:
5.0

Super friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.

Areon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordon c.  |  Overall Experience 
Rating:
5.0

This storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.

Megan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liz b.  |  Overall Experience 
Rating:
5.0

I will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Thank you.

megin s.  |  Overall Experience 
Rating:
4.0

Folks were very nice, friendly. Elevator was a bit shaky;, it worked however. Looks to be a good fit.

Eric R.  |  Reservation 
Rating:
5.0

I called to verify my reservation for 7/31/2019. Eddie returned my call to tell me my reservation was cancelled because there was no phone number for him to call me (?). He did save it for me. .

Peter M.  |  Reservation 
Rating:
5.0

Our experience was absolutely great. "Jay" was fantastic our storage area was ready, he explained their services and was very patient as we slowly stored our vehicle, thanks Jay you're the best.

Marion C.  |  Reservation 
Rating:
5.0

Had a delay in my move in but Alex is really helpful and looking forward to getting a unit.

Robert P.  |  Reservation 
Rating:
4.0

.

robert r.  |  Reservation 
Rating:
5.0

Has unit available. Was very helpful and was kind enough to lend us a lock when ours didn’t fit.

Rachel T.  |  Reservation 
Rating:
5.0

Friendly people, clean unit, all I could ask for

Brenten S.  |  Reservation 
Rating:
5.0

The staff was amazing

VICTORIA P.  |  Overall Experience 
Rating:
5.0

The staff was very nice, my unit was always secure, and the elevator was very handy!

Riley E.  |  Overall Experience 
Rating:
1.0

Check-in took 45 minutes. Shoddy building, sloping floors, limited security. Unit did not exist. Offered larger unit at a higher price but chose a different facility.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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