Customer Reviews for North Olmsted Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Olmsted Ace Hardware

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Charles V.
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Customer did not leave a comment.

Kevin B.
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Wonderful experience every time at Uhaul.

Nakita A.
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They gave me the wrong size truck resulting in more trips and taking cars on the trips back and forth also

SHERRY P.
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Customer did not leave a comment.

michael F.
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The folks there were very nice and tried to be helpful but the check-in process was extremely slow. They had only one computer and several people picking up trucks. Perhaps that was unusual. I hate giving them a bad review but my experience was horrible, some of it not Ace Hardware's fault. The truck was filthy inside. I did not notice it when I rented it or when loading but everything had black dust all over it when we got to our location. We will have to hire a steam cleaner to clean the carpet. My second complaint is not really Ace Hardware's fault, it is U-Hauls. When I rented the truck I also reserved blankets and moving dollies. Well, it turns out that that location does NOT handle either one. They rent trucks, they do not have supplies or blankets or dollies. U-Haul should know this and it should not have allowed me to reserve them. Huge issue for us, trying to move heavy furniture with no dollies and no way to protect them with blankets. Not sure I will trust U-haul again in the future.

Richard A.
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Customer did not leave a comment.

Diamond T.
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Great customer service!

Charles G.
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Customer did not leave a comment.

CHARLES G.
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Very polite and knowledgeable

Franz B.
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have employees at the location be familiar with your computer system

Courtney M.
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Customer did not leave a comment.

Bradley M.
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The dolly I rented was not in the truck, I had to go all the way back to the store to get it. The inside of the truck was covered in dried mud. My belongings were filthy once I was done.

Hannah C.
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Clean the vehicle. It was pretty filthy.

Jacqueline V.
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Customer did not leave a comment.

Shelton W.
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Get newer trucks. Have moving dollies in every truck. Everything else was fine.

Julie K.
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The cab of the truck was very dirty....spilt drinks, dirt, an old sweater, sticky substances on floor and drink area. The storage bed had loose tobacco in it (and smelled), with a piece of duct tape stuck to the floor. The vehicle itself was undamaged and drove well. We got the dollies and blankets we requested so that was helpful. We were pleased that the pick up location we were changed to was near the original location. In terms of in and out quickly, we were the only ones renting from Ace Hardware at that time so that was quick. I would recommend that the driver/passenger area be cleaned before renting it out to the next customer and we would have been happier. If cleaning happens before truck is sent to pick up location, then Ace shouldn't be blamed for that.

Masoud Y.
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Customer did not leave a comment.

david C.
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Customer did not leave a comment.

Jessica F.
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Customer did not leave a comment.

Conor R.
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Customer did not leave a comment.

Gregory K.
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Truck floor was muddy and dirty

Issa K.
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They young lady that waited on me was kind and pleasant you don't see many sales associates like that hardly anymore

Ryan L.
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Truck was clean enough. Cup holders were coated in sticky residue and other crumbs from the previous renter. Check in experience through the website was frustrating. My location services were enabled on my android phone but I could not check in. Had to use my wife's phone to proceed. 2nd frustration was waiting in the freezing weather for u-haul to call my two provided secondary contacts. This process took between 5-10 minutes and was not transparent. I had no idea what was happening while my contacts were being verified.

Yvonne R.
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Customer did not leave a comment.

SHARON P.
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Update the website. It shows .59 cents per mile !

Paul L.
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Customer did not leave a comment.

James C.
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Truck was dirty inside cab and cargo area not swept.

patty N.
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Was routed here from the Westpark branch bc you over booked. The woman was incredibly slow at checking in. She showed us the gas paperwork. My dad started driving- for about 10 minutes and noticed it was on empty!! Had to spend $69 to fill it up. Is it not your job to make sure the gas is accurate?! When I called I was told there was nothing they could do. It's your responsibility to check the trucks in is it not?! When I returned, there was an issue with my credit card in your end. The young man was nice and helpful. Overall not real pleased except for the employee who checked me back in.

Stephanie D.
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have furniture pads when the customer orders them.

Melissa A.
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Customer service agent was incredibly kind and patient and knowledgeable. Very friendly and very helpful. I will be back

Ashden S.
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I was overcharged on my "holding fee" uhaul customer service saw $73.14 for a holding fee but I got charged $148.14 holding fee. I had to call and file a complaint and I also filed a complaint with the better business bureau today. First the uhaul systems were down and I had to wait in the parking lot for an hour and waste time I needed for my moving day then the north olmsted ace hardware where I rented this truck overcharged me for the holding fee and left me with zero money. Unprofessional, I have used uhaul in the past and after this experience I never will again. I also informed customer service I will be disputing the full amount of the truck rental Monday morning due to the customer service I have received and the over charged on my holding fee that has still not dropped off my account that neither uhaul nor north olmsted ace hardware want to take responsibility for.

Theresa O.
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very courteous friendly and helpful I have used this site at Ace Hardware twice and both times great service thank you! Theresa Ontko

Doug T.
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Great customer service at Ace Hardware

Sandra H.
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Customer did not leave a comment.

Eric K.
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The front suspension felt a little loose and made me a little uneasy. However the location and roadside assistance we're both very responsive as needed. Overall it was a better-than-average experience when renting moving equipment

Michelle C.
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I had reserved blankets to use for our move. When we got there, we were told there were none available. The extra fee was taken off, but I reserved blankets because I needed them for the move

Sherrie S.
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Would have been nice if the radio/media player would have worked.

James B.
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Stock enough furniture pads. There weren't enough pads to fill my order. They rented me the six they had, but that put me 2-1/2 dozen short. I had to go to another Uhaul in The middle of loading to get more. Very inconvenient.

James B.
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Attitude of personel

John R.
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You are located at Ace Hardware. I did not know that. There are no U-Hall signs exterior or interior. I went by several times before I noticed a U-Hall truck in the back in a alley. When I asked two employees, one Ace Hardware and one U-Hall, why there were no U-Hall signs they stated, "We are Ace Hardware not U-Hall". Can't believe they said that about another company they are associated with. They also stated it as if I should have known it. They should be retrained or educated to be able to field questions regard the companies they represent. Other than that the U-Hall employee was knowledgeable and professional.

MILAN I.
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Maintain these trucks and quit putting peoples lives at stake. Make sure the part where the seatbelt is inserted is not broken and unsuable.

Theresa O.
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very pleasant/ helpful and no stress experience thanks!

Maurissa T.
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Customer did not leave a comment.

Ryan S.
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I waited in line for 40 mins while trying to do a self check in, the system didn't work properly forcing me to go inside and then stood there for 40mins. The sales rep was not personable at all I will not be using these services in the future

Samara M.
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Make sure the dolly is inside the truck.

Dino D.
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Everything went smooth

Edward B.
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The associate could have been a bit friendlier. He sent me out to look for my truck amongst a sea of others. In the end the truck was ready, fueled up and clean. No issues.

mark Y.
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The middle part of the cabin 'where drinks and paperwork can be put was filthy. We were moved to a 26' truck to do the 15' truck catalitic converter having been stolen. This truck was a horrible ride. If i had kidney stones, they should all be broken into small pieces now. When the 15' was found to no longer be available, the gal there (Bruni) really went to bat for us and went above and beyond for us. All businesses need people like her!

Keith P.
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Customer did not leave a comment.

James S.
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Very convenient for me and a quick process.

LISA F.
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Excellent rental experience. Made reservation 2 days ahead of time, got truck size I needed and it was clean; day of rental I got in and out right away. Last time I rented a truck in Cleveland I waited for 45 minutes to get a beat up truck that was almost empty in fuel. Highly recommend rental from UHaul at Ace hardware in North Olmsted.

DANIEL W.
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

CAROLANN D.
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Customer did not leave a comment.

Aric P.
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I've used this location twice. The first time was excellent. This time however, the truck was filthy in the back. I had to spend half an hour cleaning it before I could load my stuff. I mean literal dirt and mud. All over the floor. No one even thought about sweeping this thing out.

DON B.
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Customer did not leave a comment.

Scott F.
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Customer did not leave a comment.

Michaela G.
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Customer did not leave a comment.

Irfan I.
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There were damage to the box, right side headlite Loose, missing bulb no blanket in back. Wasn't noted . Other then that it was a good van . I would recommend To use U-Haul . It was promised that it would be there and easy pickup/return.

ROY W.
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Couldn't access online check in due to no cell signal or internet. Luckily the store was still open and we were able to get checked in by them. Had to do online drop off after we left location for the same reason. Van was not exactly clean. Lots of large and small food crumbs under driver's seat and used pudding cup in driver's door. Dusty dashboard with customer paperwork from a week ago. Passenger compartment floor had particles of food or something else all over. Although cargo compartment was clean.

Mallory W.
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Make sure the truck is clean.

Rachel R.
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Customer did not leave a comment.

Robert L.
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The biggest issue I had with this rental was due what may have been poor cell reception in the location of the trucks. Trucks are parked in lot next to building surrounded by trees. I tried using numerous devices both on pickup and return of the vehicle. Upon picking up the vehicle, I arrived ten minutes early and finally left the location one hour after my scheduled pick up time. There website/app timed out and there was no way to properly record the mileage and beginning fuel level. I took a picture for my records. Upon returning the truck I once again had issues logging onto the uhaul web page. At that time I took another picture of the mileage and fuel gauge for my records. I then returned the keys to staff inside of the business at 4:40 pm.

EDDIE M.
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With the pandemic, the trucks should be clean and Sanitize.

Lauri H.
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Apparently Ace hardware employees handle the uhaul transactions. The lady took the keys and told me that a receipt would be emailed to me which hours later still has not been received. I filled the gas tank and there was no damage to the truck but I was charged a fee for something from this location and dont know why.

Gary S.
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Overall fine experience. But I was not happy to have photo's taken of my driver's license and put on-line. That license has too much information and my photo on it and is too sensitive to be up-loaded to a database. You should have your salesperson look at licenses for authenticity but NOT put them on-line. This makes me consider going elsewhere for my next rental.

Christopher O.
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Customer did not leave a comment.

Art G.
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Customer did not leave a comment.

richard S.
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The gentleman handling our transaction made things happen when we did not rent a truck with a ramp. He switched trucks on the fly somehow on “college move in week” grateful for his understanding !

Robert H.
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Quick, no hassle process of renting on-line and the pick-up/drop-off service at Ace Hardware in North Olmsted was great. Would recommend and use again. Thank you.

Jason C.
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Customer did not leave a comment.

JOHN G.
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The service air bag light keep going off. Need to fix before renting out

Alexander N.
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Belongings from previous user still in cab of truck

NEWTON M.
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Customer did not leave a comment.

Thomas D.
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Customer service extremely helpful

Craig B.
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The air conditioning in truck did not work...the outside of truck was well damaged

Jennifer M.
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The unprofessional ACE employee could not find one, positive thing to say about U-Haul. Our rental truck had wet, smelly blankets in the back. Obviously the truck was not inspected from the previous user. The ACE employee appeared to be a malcontent. I will NEVER rent another U-Haul vehicle; unfortunate, as I have two children in two different colleges. Please consider removing the U-Haul option from this particular ACE Hardware. Future U-Haul customers do not deserve this type of service...

Songwon L.
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Customer did not leave a comment.

MICHAEL C.
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I was charged more for insurance then wat I selected online

Kennett H.
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Customer did not leave a comment.

Olliver P.
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Thank you for following Covid-19 guidlelines.

Danielle H.
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Customer did not leave a comment.

Chuck D.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

lynda G.
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Pick up and drop off we're both very efficient. Professional, courteous staff.

Rajesh R.
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Customer did not leave a comment.

Brian B.
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I previously submitted my license info etc...online then had to redo the process in store, but overall good customer service and they supplied the proper vehicle needed

mark G.
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Customer did not leave a comment.

David H.
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Took over 4 hours to receive my receipt after returning the truck. For the process of renting this I had to complete double work. When I completed the reservation I had to pick a return location and upload my license. The day before my rental date, I had to upload my license again. When I picked the rental I had to tell them where I was returning it so, the employee could not see that I already enter the place of return. The duplicate steps are a little annoying.

chris H.
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Amazing service! We went from needing a van ASAP to travel 2 hours to pick something up we couldn't fit in a normal car, to rented and driving off the lot in less than an hour. Van was a great ride, delicate with the items in the back, economical with the gas given the size, even a reasonable sound system for the long drive by myself. All for less than the cost of having the items shipped, but without the risk or wait (you can't get same-day shipping from Ikea!) Couldn't have been happier.

William B.
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Customer did not leave a comment.

Michael L.
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Ace location was great, Uhaul experience was awful!

Christopher M.
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Online service was very slow

ABEER S.
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Customer did not leave a comment.

BOB D.
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I arrived at 8:00 -an attendant was not there until 10 after. The truck had 3 pallets that were left in the back of the truck that I had to dispose of. When I returned the vehicle, I had to wait over 10 minutes to get a paper copy of the receipt, which I never received. I received an electronic version of the receipt -which was incorrect, and now I have to waste time tomorrow trying to rectify how my $29 dollar 1 day rental turned into a $53 dollar rental.

Mike L.
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Customer did not leave a comment.

Dave K.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

Carmen P.
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There were a LOT of steps to get the rental moving and wasn't the most convenient process.

Amber M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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