Customer Reviews for North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

N/A. Good staff and easy return.

Rating:

2.0

This is not really a UHaul location - don't have any items Uhaul sells like boxes. The truck was dirty and old with rust!

Rating:

5.0

Great service all around

Rating:

1.0

I have to wait 45 minutes to get my truck

Rating:

1.0

We reserved a van a month ago. When I go to pick up a van, the store was closed and no one was there. We had to make a phone call and apparently the person never returned the van, so there was no van. First of all they need to contact us before hand to let us know or u haul need to moved new van to location that I/customer originally reserved. The fact that no one contacted us and we had to make a call and find out the van was not there and I had to go different city (20minute extra drive to the opposite direction we needed to go ) to pick up a van. U haul told me that we will receive $50 credit for the trouble. I wanted to make sure I received $50 credit when I returned a van but they told us they will check later, they couldn't do it write away. So I drop the van and received a receipt which they did not give us 50 credit. Which means I/ customer had to make a phone call and waist more time to receive $50. What a waist of time and so disrespectful to time of customer. I never want to deal with u haul to be honest, if I have a choice's I will differently use different companies. However I believe u haul may be a only company deal with short rental of van for reasonable price around here. That's the only reason I used u haul. It was nothing but so much frustration and wasting time. I will look for new place to rent a Van for feature use. I never want to deal with this types of bad business model and frustration.

Rating:

4.0

Rented vehicle had a couple issues related to vehicle maintenance. 1. Vehicle had either excessively worn brakes or uneven wear. This caused a grinding sound and difficulty stopping when a quick stop was needed. 2. Backup camera was not functional. Was informed that 'parts were on order for the issue'. 3. Steer axle had vibration noticable around 40/45mph with around a 20° steering dead-zone at the neutral position. Beyond those three, the vehicle was cleaned with only the expected dings/dents from prior careless drivers.

Rating:

5.0

Everything was great. We've used this location in the past and the experience has always been positive.

Rating:

5.0

The customer service agent Ike was fabulous. My truck rental was moved from another location and I was notified by text. Ike was so helpful he took the time to help me and make a human connection which is rare in the customer service world these days. That guy is pure gold keep him happy and working for you as long as you can. Sincerely,

Rating:

5.0

Very helpful on short notice. Staff was fantastic.

Rating:

5.0

Ramon very helpful and Ike reveived the truck was also helpful.

Rating:

5.0

Cargo van had not been swept out from landscaping dirt.

Rating:

3.0

Truck had no air conditioning on two of the hottest days we have had. There was tons of dirt in the back and my extra equipment I rented wasnt in the truck.

Rating:

4.0

The wait was longer than Port Clinton oh that i did in march this year You had to go inside and wait in line this time Port Clinton I never saw the guy He gave me the trucks number. I got in and took a pic of odometer and sent to rep. And away I went Came back with same amount of gas took a pick of odometer again and away I went So easy !

Rating:

5.0

Everything worked out perfectly

Rating:

5.0

They are very friendly and get the job done.

Rating:

4.0

This location has no Wi-Fi and cell connection doesnt work. Makes it difficult to upload license and whatnot. They need to put some Wi-Fi in there.

Rating:

4.0

My only complaint is that on the web site I was able to reserve a furniture dolly but upon picking up my vehicle one was not available.

Rating:

5.0

Service was excellent.

Rating:

5.0

Thank you for everything

Rating:

5.0

No people. Drop box only. Easy to find and access.

Rating:

1.0

I went to the U-Haul for my scheduled pick-up at 10am. I checked in on the app but I had to go inside to the desk to get the key. I had to wait while the associate helped another customer who was having issues with their credit card. When I asked if I could just grab the key and showed the associate the app screen as indicated, he was unable to find the key to the van. It had not been checked in that morning (the store opened at 10am). After waiting for some time, I was told the key was locked in the van and he couldn't get it. Instead of just assigning me a new van , he called to complain to U-Haul, which did nothing but waste more time as the agent told him to just assign a new van. Once, I got the van, I couldn't take pictures in the app like usual. The van had damage that was not marked and I didn't want to leave until it was documented. I called U-Haul and talked to an agent who told me to take pictures and send them through e-mail. I couldn't get my e-mail to send because of a weak signal and the location didn't have wifi. I went inside to talk to the associate again. He told me not to worry as he had already checked the van in and the damage was recorded. This left me concerned that I would be held responsible. The whole thing took just over an hour to complete the pick-up, which should have only taken 15 minutes via the app and the usual process. This is not the first time I've had issues at this location. I will not go back again.

Rating:

1.0

The app for picking up after hours is absolutely terrible. I tried to pick up the truck at 7:30pm using the app to obtain the code to unlock the key box. The app hung up at insurance page. I logged out and tried again and got to the selfie page. When I clicked on the take a photo icon my camera came up, I turned on selfie mode and took a photo, nothing happened. I tried several times and nothing happened. Decided to call for assistance. It was a 30 minute wait so I selected the callback option. While waiting, I continued to try to use the app, but this time I went through the website. Same result at the selfie screen. Went back to the app. This time when I got to the selfie screen my camera came up with a red circle. That was different from before. This time it wouldn't let me change to selfie mode so I had to use the sun visor mirror to take the picture, very awkward. The photo and scan of my license worked, and the app went to "wait while we verify" screen. After several minutes the screen returned to the app login screen. I tried to get back to the "pick up my truck" but it would not let me. I checked my text messages and email including the spam folder to see if I was sent the code to retrieve the keys. I did not receive a code so I went home. On the way home I received a text from Discover Card that my card had been charged $54. I called customer service to cancel the reservation and reschedule a truck for the next morning when there would be humans that could process the pick up. I was told that the truck had been dispatched. After a bit we were able to get the reservation for the next morning. For some reason the morning reservation was charging me $39.90 not the $19.95 for the rental. I picked up the truck anyway figuring I could straighten that out later. I returned the truck in the afternoon and called customer service. The gentleman I worked with was very helpful and we were finally able to straighten out the charges. By the way, I finally got a call back two hours later. For you reference my phone is Google Pixel 7a on the AT&T system.

Rating:

3.0

They generally have a good selection, but the pickup process always seems to take forever. Anytime I’ve tried mobile pickup they send you inside and they end up asking for all of the same info you just put in the app.

Rating:

5.0

Availability of furniture dolly/cart. When I ordered online I reserved a truck and a furniture dolly. Found out there was no furniture dolly when we got to the shop, which made things harder.

Rating:

2.0

Person before us did not fill tank all the way. Tire pressure light and warning was on the whole time and couldn’t see the mileage

Rating:

3.0

Air conditioning didn't work, back end wasn't completely cleaned. Never got receipt for uhaul.

Rating:

1.0

Customer service was not good at all

Rating:

5.0

The check engine light was on when I first got in the vehicle. I was told it was because an oil change was performed on the vehicle and it will be ok. It was okay but in my opinion the added stress of that light being on was annoying.

Rating:

5.0

Get a working printer...printer was broken when we made the reservation, working when we picked up the cargo van and broken when we returned the vehicle. : ) Other than that, service was great...very friendly.

Rating:

4.0

Make sure cab of truck is clean. Should not have to clean floorboard of plant dirt and trash from underseat to start out, especially since the initial part of your journey is the most hectic and stressed.

Rating:

3.0

The TPS system was giving failure message. The back up camera is not working

Rating:

5.0

I have no suggestions. Everything went very well.

Rating:

4.0

No.

Rating:

5.0

Good equipment and nice people.

Rating:

5.0

So good, Ike was so helpful, equipment was great, location convenient. Really exceeded expectations, and while my project was not a lot of fun, the truck rental was really very helpful. Thank you! -Matt

Rating:

1.0

U-Haul truck didn’t have a dolly and they always have them inside. I had to haul a bunch of stuff on time restraint and lost 100’s bc the dolly wasn’t on the truck. I called in and got re routed a few times and had to get off phone because I wasn’t getting any help and also on a time restraint. Will never use U-Haul again after that.

Rating:

5.0

I have rented from this location before. The employees are fantastic. Although the inside and of the back of the van was very dirty. We had to clean out ourselves.

Rating:

5.0

Ike did an amazing job

Rating:

5.0

Ramone was very friendly and helpful through the rental process. Will definitely go back there again next time we need to rent a truck.

Rating:

5.0

No phone charging ports in truck...

Rating:

4.0

Once a truck has been used, the box should be swept out, at a minumum.

Rating:

1.0

Again, like almost every time. They charge me for gas when I filled it back to where it was. No issue, another hour on the phone again and they’ll refund it. But how many people don’t call. How much $$$ is Uhaul stealing from people???

Rating:

5.0

Truck had an extremely annoying loud wind noise coming through the driver's side door/window although they were closed properly. Couldn't listen to the radio the noise was so loud. Not very relaxing for a 2 hour drive on the highway. Terrible vehicle and would think twice about renting from U-Haul again. It was clean, however.

Rating:

5.0

Staff was great helpful friendly would definitely recommend using uhaul

Rating:

4.0

I used after hours mobile pickup. Either the APP was having problems or I didn't know how to use it. It took 3 calls but I got it figured out. Equipment was good. The was a low pressure warning on one tire but the the pressure was checked and good.

Rating:

4.0

Representative did a great job. In and out in minutes. Very easy process.

Rating:

5.0

The young U-Haul service provider went out of his way to help us with a strap to secure our small load of furniture. Thank you!

Rating:

5.0

Rental process was quick and easy , the staff was friendly and helpful to make sure I had exactly what I needed for my move.

Rating:

5.0

The Ace Hardware Rep was very professional and knowledgeable..

Rating:

5.0

Some issues with links provided but might be my issue.

Rating:

5.0

It smelled so bad of cigarette smoke I almost had an asthma attack. The windshield inside was so dirty I could barely see out when driving towards the sun. I’m glad I only needed it for an hour.

Rating:

5.0

The Gentleman network that Ramon was awesome, super cool guy very professional very easy to talk to highly recommend him. I think he needs to be promoted to CEO of the company.

Rating:

5.0

Customer service at this location always great. Rented uhaul here a few times. Always easy

Rating:

2.0

I asked for a credit on my bill. I still have not gotten one The truck I was rented was unsafe. The ignition key was stuck in the steering wheel and couldn’t be removed I had to bring the truck back four hours early before the store closed because of it. I was unable to park it in lot after hours as intended and put keys in lockbox because keys were stuck in ignition. I want a refund applied to my account. Please send this to a manager. Have them call me. [redacted]

Rating:

4.0

Easy return.

Rating:

3.0

I got there at 8:30am for a 8:30am pick up and then had to go check in the cargo van. This should have been done before I got there. I had wait over 10 minutes for them to do this. I didn't leave there until 8:50

Rating:

5.0

Great service, great truck. Highly recommended at this location.