Staff was great, 2nd rental at this location
David F
Customer Reviews for North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
David GThey don't have a key box that the key fobs fit into and this is not clear when you drop off. The app freezes regularly so if you check-in/out with it you might have to start over multiple times, After the fourth time, I just droppped the key off and walked away. Frustrating.
DAVID SCustomer service was very rude and unfriendly. Process of checking in and returning keys was very long. Didn’t have anything explained to me about the return process.
Helen MKeep the level of services you are currently providing.
CHARLES RGreat customer service. Convienient online reservation process.
William DGive yourself a raise and the guy at Ace
GARY LUsed to recommend. Not anymore. They have nice people but didn’t have moving pads and part of the equipment we reserved. Didn’t offer any solutions and kind of an “oh well…” attitude. A reservation means that all the reserved items are NEEDED. Nice demeanor when we asked questions, but not helpful in offering to call another location. We had to stand and research on the phone and “ask the right questions” of staff in order to find out where to get moving pads in time. Ended up driving the big truck 40min out & back to another location to pick up. A miserable experience that added completely avoidable and unnecessary stress to an already stressful move. Won’t choose this location again.
Tyson TThese guys at Ace Hardware. are great.
Vivek DHave some signage stating that uhaul is inside Ace Hardware. A uhaul sign somewhere outside would help. I drove by three times until I saw uhaul trucks in the back side of the building.
Beth MWe arrived at the store at 7:55. We didn't leave until 8:45. This poor man was making keys, cleaning off trucks, unfreezing door latches, bringing trucks around, checking us out...etc. I appreciate the gentleman but he is not being supported by the store or his teammates.
Jason RI recently had an experience with U-Haul that left me quite disappointed. From the moment I entered the facility, the clerk was notably dismissive, making me feel more like an inconvenience than a valued customer. Despite my attempts to get assistance, I felt largely ignored, which only added to my frustration. The wait time was excessive, and I found myself standing around for far too long without any acknowledgment from the staff. When I finally completed my rental, I was shocked to discover an additional charge for not fueling the tank appropriately. This was particularly frustrating because I had made an effort to return the vehicle within range even after speaking with the clerk prior to leaving. To resolve the issue, I had to stop into the store and speak with the manager. Thankfully, the manager was more attentive and willing to help, but the initial negative experience with the clerk overshadowed the rest of my visit. Overall, I left feeling dissatisfied and undervalued as a customer, which is not the kind of service one expects from a company like U-Haul. I hope they can address these issues to improve customer experiences in the future.
LeMar ENo clear direction on where to drop off the vehicle.
Isaiah MThe process of renting with the folks at Ace in North Olmstead was smooth and efficient and the gentleman handling the transaction was an extreme professional and really great.
Randy RBack of truck was frozen and lock wouldn’t work. You also need improved WiFi services bc it was nearly impossible to check in due to your lack of internet.
Mary BMake sure the window washer fluid dispenser is full and in winter months contains deicer fluid.
NEIL MThe gentleman at the counter was very nice and I appreciate his customer service. The lady at the front counter deliberately didn't answer incoming calls, and was called out for it too. She has a bad attitude, look at cameras. She was playing on her phone and wouldn't answer calls. I'm a business owner, I would fire her.
Jury MRamone was very accommodating
john hEasy process. Only little hiccup was the keys. The App didn't say where the keys were at first.
Christopher TSlow rental process
Bethany WThe truck is well used and the wheel alignment is way off.
Shirley KUnit I rented could not be driven at night. 2009 ford with headlight lens that need to be professionally cleaned or replaced.
Kelly SUhul name wasn't there at all , I was confused until I met someone in the parking lot to tell me the uhul office is inside the Ace .
THOMAS BThe gentleman who rented me the truck was very helpful
JOHN GGreat service.
JOSE BEngine light was on and driver's door hard to close
DAVID KCustomer service was excellent I had no complaints
Angela SAc and blower controls did not work in the vehicle at all so air was able to run besides defrost. Seemed stuck. Very hot uncomfortable ride.
Jordan BOutstanding staff at pickup and at return !!
MARK MCheck engine light was on. Window crank came off
David RThe employee was very ethical, professional and cooperative.
Saeed AI ordered a furniture mover but it wasn’t in the truck. They deducted from my bill and were very helpful when changes were made to the pick up schedule. I feel the communication from the store, and customer service and dispatch is not very good between them.
Lori JCumbersome process getting the van remotely
meagan rThe gentleman who checked me in was great
Randy RRamone was excellent throughout the entire transaction.
Mark FI rented a 20' truck for a local move, driving approx 20 miles. Truck was in poor condition with a slipping transmission and poor steering. Prior to returning the truck I fueled it up to the appropriate level. When I checked my receipt that was emailed later in the evening I noted that a fuel charge for 2 gallons on gas had been added. Again I had only used it for 20 miles and had put fuel in it. It was at the level I had taken it out at. This seems like a scam that most people would overlook. If you use this location, I'd advise to keep your fuel receipt and present it when checking out.
Michael SThe
Robert SGreat job, Thanks Ramone !
steve bRamone is thorough and professional. The trucks run smooth, hold a ton and the price was amazing!
Roxanne MJust a drop off area, but when I called the next day they were helpful.
PATRICK MI was charged a $30 fee for "Safe Move"! I had turned down this coverage when I reserved my vehicle and I am not happy about it appearing on my bill.
Michael AThis truck needed some upkeep done.
Christina KNothing. All was great 👍
MATTHEW CNo personnel to give feedback on available. This was a fully self service drop off which was easy to navigate.
Racheal HNeed more info on picking up online. Instructions did not work to get code to get keys outside. People inside store were just fine though
Robert SThe truck really needs a backup camera.
Abdelmoneim TThe vehicle was clean but the doors did not close easily. The knob on the driver side manual widow crank fell off constantly. No cruise control on this truck either.
JAMES JDrop off at night box
Abdelsalam MThe only thing I would say is to explain all fees upfront. Excellent customer service from Sandra. Made the process quick & easy. Thank you!
WILHELM PGreat experience. Very friendly team both picking up and dropping rental off. Definitely will be using in the future.
Martin HGreat job
steve b