Customer Reviews for North Olmsted Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

4.0

I thought I got a bigger truck but the truck was too small. I ordered a two bedroom truck.

Rating:

1.0

Your u- haul representative Ike was very unprofessional. I was the second person in line at store and he told me that I would have to wait 15 minutes for my return receipt because be had other customers to wait on and I told him I didn’t have time to wait I had other things to take care of and he should take fully care of the customer he’s waiting on first, I told told him I needed my return receipt because I didn’t want any surprises on my bill and he told me he doesn’t lie , well if he doesn’t lie why did he tell me there were only two employees on duty, him and another man, which I know was a lie because there was a woman who took care of me earlier that morning and she told me she would be there all day. That to me is terrible customer service. Take care of the customer that was there first!!!!!

Rating:

5.0

I reserved a 10 foot truck, they upgraded me to a 15, this just cost more in fuel. Lots of miles, engine a bit rough. Unit had over 150K miles, unit was clean but very well used.

Rating:

5.0

Absolutely amazing customer service! Thank you so much for your help!

Rating:

5.0

Everything was good, but the van dash indicator said it was due for an oil change. If accurate, this should be addressed.

Rating:

5.0

You are amazing and very helpful. It was a great experience and we don't speak English. They helped us and we overcame all the difficulties we faced. We thank you for your cooperation.

Rating:

5.0

Very affordable, easy and pleasant experience.

Rating:

3.0

Don't give someone a u-haul with a door that can't close the right way

Rating:

5.0

Customer service was great. FRIENDLY and very fast.

Rating:

5.0

they know how to do it right

Rating:

5.0

I always have great experience from Ace Hardware with truck rental. They are very couteous and fast even when there is a long line.

Rating:

5.0

Amazing customer service

Rating:

5.0

The truck I rented had it’s engine light on. Had no heat. And it probably cost me an additional 20-30 miles because I couldn’t drive the vehicle with no heat due to the cold. None of the before photos of the vehicle were accurate.

Rating:

3.0

Be more personable and informative. I was not informed of price, pickup time, drop off location, or drop of times. I was not informed I had five days of use, I thought I only had three. I was not offered or given a receipt it was email to me.

Rating:

5.0

There was a thick coating of ice on the passenger side step. Other than that the whole experience was just great

Rating:

3.0

Truck could have been swept out better. We were charged for two days rental when it should have just been one.

Rating:

4.0

Interior needed a wipe down.

Rating:

5.0

The staff was delightful. We misplaced some things and easily retrieved them from behind the seat the next morning. Brought the van back almost at closing time and they were ok with it.

Rating:

5.0

Very smooth transaction. Thank you.

Rating:

5.0

Fast, efficient, friendly service!

Rating:

5.0

The truck needed new windshield wipers. There was a rattle on the passenger side of the cab. The check engine light came on. The company that was listed on the website to provide labor was a no show.

Rating:

3.0

I would’ve given them an excellent rating had they come out and checked it when I dropped it off they just took the keys and told me they would check it later. When I receive the bill. I was charge for gas when I had put gas in it when I returned it, I put 13 miles on it put gas in it returned it and got charged for gas saying it had less gas in it than it did ,had they come out and checked it when I dropped it off I would not have been charged for it ,since they didn’t look at it till after I left, there’s nothing I can do about it I think when the store is open and you drop the vehicle off they should come out walk through it check it and let you know then if there’s an issue.I think it’s just another way for them to make more money. Not sure I will rent from Uhaul again.

Rating:

1.0

Parked the truck and brought the keys inside. The cashier told me to move the truck to a different location (I think that should be his job) and did not check the truck in, so I didn’t get immediate confirmation that there would be no extra charges. I was later inappropriately charged for mileage that was included in the contract, which would have been nice to discuss while I was actually handing the truck over.

Rating:

5.0

It was great. Thanks.

Rating:

5.0

Supply a dollie it was a bit hard to put things in the truck. With out a dollie.

Rating:

4.0

The Cargo Van that I rented needed to be serviced. The driver side window was in terrible condition as in it was extremely noisy while driving with a ton of air trying to come inside.

Rating:

4.0

The app kept freezing on me and would not allow me to acquire the keys to the truck ... The desktop website was difficult to navigate/load as well. I was able to call the customer service "1-800" number and get the info I needed. The process should not have been so difficult ... The app could use some improvements... Overall I'm a loyal uhaul customer and I enjoy this location - clearly the process is much easier to work with live human interaction - the app was not so great for me.

Rating:

4.0

Check in app wouldnt work had to wait for employee to arrive Truck was not equipped with the extras I had ordered pads and hand truck

Rating:

4.0

I said yes to the question about the vehicle being clean and maintained. For the most part it was. The windows were dirty on the inside and the drivers side small mirror was cracked. Not a major issue but an irritation. Would still recommend using the location. Everything else was fine. Almost forgot, the check in app did not work correctly.

Rating:

5.0

Great location

Rating:

5.0

Don't change a thing. Truck return was quick and easy.

Rating:

1.0

Truck was reserved for 10a upon arrival no trucks available"You were bumped" No notification from anyone . was unable to have truck until 3pm . Very unprofessional

Rating:

3.0

Gas was not what they said it was and charged me extra for not filling it to 3/4 of a tank & it was less than half a tank when I got it. Overpriced

Rating:

3.0

I will never use U-Haul again. I had to wait 40 min to get the keys, the mobile check in took forever, I didn’t get the equipment or truck I ordered and the truck drove horribly.

Rating:

5.0

N/A

Rating:

5.0

Great service and very friendly staff. I will be back

Rating:

5.0

Ramone is the best

Rating:

5.0

Ramone was very professional and friendly. I felt as ease as a customer. If I am ever in need your services again your location is whete I will go and Ramone is who I will ask for. I will recommend this site. Thank you.

Rating:

5.0

the UHAUL application is terrible. Each step takes too long to send and verify by UHAUL. I had to go into the store to complete my turn in of the vehicle

Rating:

4.0

I was confused with what to do. The guy said to just leave the keys in the box. I would rather he came checked everything and then be done. But it really didn’t matter

Rating:

1.0

The cab was full of dog hair I was bitten by fleas I am disputing this contract with my credit card company and if I need to go urgent care I will forward all my bills to uhaul

Rating:

5.0

very smooth transaction, pickup and drop off.

Rating:

4.0

The only issue I had which did t matter to me but would for someone else is the check engine light was on in the van. Didn’t impact its performance. Probably just an emission related code.

Rating:

4.0

Cruise control, auto windows, and tilt steering wheel on all trucks.

Rating:

5.0

Everything went well so don't see where an improvement is needed.

Rating:

1.0

The guy seemed to clueless. Pushed for how many hours we needed the truck he explained its no big deal on time as its all the same cost. Most people take 6 hrs he said. We ended up taking our time and i checked back in about 3 hrs later than planned. I then found out I got charged an extra day because I had gone over what HE suggested!!! He also did not explain the drop off well. NEVER AGAIN!!