Customer Reviews for North Point Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have rented UHAUL trucks and trailers numerous times during the last few years. The young lady at Northpoint made my experience easy and stress free. I very much appreciate that.

Rating:

5.0

Pick up was very quick and easy. Very friendly and helpful staff. Before I left they walked out to the truck with me to asnwer any questions and that everything was ready for our move. Truck was very clean.

Rating:

5.0

Excellent customer service!

Rating:

5.0

Everyone here is great to work with! Great customer service! Thank you!

Rating:

5.0

Friendly staff. Easy rental of unit and check out process.

Rating:

3.0

I did not want to pick up my u-haul from that location, but I was told the day before pickup that the location I picked didn't have anything available. Not only that but it was too expensive for a one-way trip so we had to bring it a long way back to drop it off and it was still over $100 dollars, which they took $160.00 from my account, and I still haven't received the credit I'm due and I turned it in the same day, Saturday afternoon.

Rating:

5.0

Always rent from this location when I can. Without badmouthing another nearby U- haul location, working with this place is always a better experience. Particular thanks to Kimberly. She was extremely helpful setting up the reservation and making the pickup smooth. Great job, will see you next time we need a truck!

Rating:

5.0

Northpoint Mini Storage is a great facility. The staff is wonderful and helpful. I felt like my items were secure Loved this place. Thank you for your facilities.

Rating:

5.0

I had a great experience here. The units are clean and safe. I would recommend them!!

Rating:

5.0

I have never encountered such a kind and accommodating customer service situation. So sweet.

Rating:

1.0

Person has no idea how to attach safety chains or emergency brake cable. Yard is not appropriate to accommodate trailers as they cannot be moved by hand without extreme force when putting on ball hitch. Friendly staff and good customer service just an overall lack of knowledge and safety. A rep needs to be sent out to review the trailer location and training needs to be done with mini storage staff.

Rating:

5.0

The truck was clean. As for maintaining, it had no AC. 590 miles drive with AC not working isn’t very fun.

Rating:

5.0

Kimberlee was amazing! There is a small issue at the drop off location. I was able to call her and she talked me through the issue. It’s service like this that makes for brand loyalty. I will always go with U-Haul even if it’s a little more expensive. Clearly you can get what you paid for. I can’t say enough about Kimberlee and her staff.

Rating:

5.0

Great experience. Helpful and courteous!

Rating:

5.0

I arrived about 10 minutes before the location opened. Didn't expect help until normal hours of operation. Agent came out and disconnected my rental equipment prior to opening the store. Agent was helpful and friendly. Highly recommend.

Rating:

5.0

Quick and professional drop off.

Rating:

5.0

Excellent storage facility staff were extremely helpful and understanding would highly recommend

Rating:

4.0

I've had my storage unit with you guys for several years at this point and I'm so grateful for the service and reasonable pricing, thank you Kim for all you have done! ❤️

Rating:

5.0

Very friendly and helpful - the drop off was extremely smooth and easy. Overall, I had a perfect experience with UHaul and plan to work with you guys again.

Rating:

5.0

Really good customer service, the staff were very professional and really put together. No complaints

Rating:

5.0

Kimberly is an absolute amazing, kind, considerate lady. Always has a smile on her face.

Rating:

5.0

I would recommend this storage unit to family and friends. Thanks for storing my stuff safely and friendly employees

Rating:

5.0

First class! Thank you so much for a very professional experience!

Rating:

5.0

I have used NorthPointe Mini Storage for three summers now to hold my things while I am home from school. Everyone who works there is so friendly and attentive; the few times there were concerns, they reached out and we fixed the problem almost immediately. The facilities are secure and I feel confident trusting them to protect my belongings while I am away.

Rating:

5.0

Kimberly was and is a sweetheart. Very helpful and accommodating. Great place for your storage needs. Peggy here 😊

Rating:

5.0

Kimberly, the manager, was very helpful. She went above board to help me.

Rating:

5.0

The truck rumbled. I think that is because it is so big. I told the manager so he could check it out.

Rating:

5.0

Kimberly went above and beyond with service and communication.

Rating:

5.0

The gentleman that helped us was absolutely awesome. I find a lot of times that customer service is lacking in a lot in other businesses now days, but that was not the case here ! We appreciated the excellent customer service we received!

Rating:

5.0

The lady who helped us with the return was super sweet and helpful!

Rating:

5.0

Have used this storage facility since 2017 and they have been so accommodating to our needs. We moved units several times as the need arose and Kimberly was always eager to help any way she could. Also appreciated having supplies available for immediate use without having to leave the facility. Highly recommend using this storage facility!

Rating:

5.0

I have rented a long time ago and was waiting for paperwork and expecting a long wait. The customer assistant who helped me had the rig ready and helped me with the process, as I didn't do it correctly. She was very helpful and had me out in less than 5 minutes. Very friendly and helpful. Definitely impressed with the process!

Rating:

4.0

no problem getting into a truck at all fast and polite she was. very nice lady.

Rating:

3.0

A little confusing getting into parking lot, but guy came out and directed me to the parking spot. Very friendly he had a bit of trouble with his computer and I never did get a receipt but it sure could of been worse

Rating:

5.0

Great facility, great service. Amazing staff that were very friendly and helpful. Overall we were very satisfied with our experience.

Rating:

5.0

Kimberly is amazing. Always polite and upbeat. The facility has secure access to your unit.

Rating:

5.0

Will definitely rent there again in the future. The place is very clean and the manager Kimberly is very knowledgeable and helpful.

Rating:

5.0

Overall everything went smoothly except your credit card machine froze up and the attendant did his best to rectify the situation but it took some time .

Rating:

2.0

After hours pick up need clear instructions.

Rating:

5.0

Wonderful staff - so helpful and accommodating! We plan to use them next summer as well! We couldn’t have been happier with the experience.

Rating:

5.0

I recommend this storage facility

Rating:

5.0

Kimberly was super helpful and we were very happy with this storage facility! We would definitely recommend your business to any of our colleges!

Rating:

5.0

Vehicle was ready for me to pick up, everything went smoothly. Friendly customer service.

Rating:

5.0

They were amazing and very accommodating!

Rating:

5.0

The most helpful, nicest and knowledgeable staff I have come in contact with in any such facility. Out of 1 to 10, they get a 10+. I will happily recommend this facility to anyone who asks.

Rating:

5.0

Jennifer was very helpful and very knowledgeable what she does around there she’s a good manager thank you

Rating:

5.0

At the time of booking, We were told by a customer service agent on the phone that we could drop off the truck in Monroe WA when finished, we ended up having to drive 45 minutes to Everett instead. They were fast and friendly checking us in. We were on our way home in five minutes.

Rating:

5.0

Super easy check out and in. Personable, friendly staff

Rating:

3.0

There was a big issue with finding that my account had a free month of storage attached to it and it caused a big issue and made me have to return the uhaul later. I was then charged for an extra day and had to ask for a refund to get everything fixed.

Rating:

5.0

Kimberly, the manager, was always friendly, seem to enjoy her work, very professional and experienced!

Rating:

5.0

She was very friendly and got me in and out quickly!I was traveling 1000miles and had nothing but problems with the truck it's self a few times thought I was going to be stranded in the middle of no where without service but I made it!!

Rating:

5.0

My experience with NorthPoint Storage was really terrific. Manager Kimberly and employee Matt were so helpful and friendly. They were always responsive, knowledgeable and personable. I would highly recommend this storage business! They were wonderful!

Rating:

5.0

Best storage facility I have used! Very reasonable with prices!!

Rating:

5.0

Honest and professional. Great people.

Rating:

5.0

Kind people, clean facility, convenient. And well stocked office, they had everything I needed for my storage needs.

Rating:

5.0

No comments for improvement! Kimberly did a wonderful job helping us. Location is well marked and trucks are easy to find

Rating:

5.0

We will definitely be back the spring when our college student comes home for the summer.

Rating:

5.0

Kimberly Scherer was great to work with. Very quick to respond to emails and super nice and accommodating. The facility was great and perfectly met our storage needs.

Rating:

3.0

It was impossible for me to use the app and I had very little choice since this location is not open on sundays

Rating:

5.0

Kimberly was the best and nicest person serving us at over 6 different locations. She is amazing.

Rating:

5.0

Great experience and truck was clean and had a smooth ride.

Rating:

5.0

Customer service exceptional

Rating:

5.0

Personnel stated that they were not able to help with anything even though my experience was sub par. And knowing that I returned the truck cleaner than I received it. Also had made notes of the things that should be checked before next driver.

Rating:

5.0

The gal at the office is awesome and very nice and helpful!

Rating:

5.0

Even after 18 years, always treated like first time client, the best staff ever. Thank you

Rating:

5.0

Good people to deal with. Always helpful.

Rating:

5.0

"excellent customer service".

Rating:

5.0

Very happy

Rating:

5.0

Kimberley was so very helpful to me, especially being long distance, to rent my unit. Seemless - as well as the move out. Roger was there the day I moved in, and he was great as well. I would recommend to anyone!

Rating:

5.0

Nothing, I was happy to go here!

Rating:

5.0

Everything went very smooth and wonderful! Very happy. Thank u

Rating:

5.0

Fast and easy. Very friendly staff.

Rating:

3.0

Yeah, how about be open. It was unattended at 11 am.

Rating:

5.0

A+

Rating:

5.0

A+

Rating:

5.0

A+

Rating:

5.0

Kimberly is the Best !!!!

Rating:

5.0

Overall, the experience was a positive one with U-Haul. I think that it was a little overpriced though. I had the truck for 8 days and I paid $1,200 plus gas and extra mileage. That is more than a whole month of my mortgage payments. I think overall that's a little overpriced. The truck was clean it did run well. We had to have it so we paid.

Rating:

5.0

The truck I rented had a problem that was not readily noticeable and did not show up until after I had it loaded, but it was resolved quickly and the rental agent was EXTREMELY helpful in clearing up some automatic charges that did not apply to me.

Rating:

5.0

The attendant/mgr was very nice and professional

Rating:

1.0

Lady at this location was very helpful. But my overall experience with my both reservations was terrible. First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.

Rating:

3.0

I was on time returning the trailer. I spent 20 minutes in the parking lot on a Sunday trying to get through the return process online and the website had issues. I ended up being 22 minutes late for the return and got charged another full day. No cool!

Rating:

4.0

I was never told to use my cell phone to check that the vehicle was OK before I left or that I should use my cell phone to check back in when I returned the vehicle after hours. I was only told to drop the keys in the key slot. It would be good to let people know they are expected to do this. Everything was fine but just thought you should know.

Rating:

3.0

See above.

Rating:

5.0

Wonderful customer service. Quick and easy to pick it up and drop it off, especially during the Covid 19 epidemic.

Rating:

5.0

It was great service! Keep on the good work

Rating:

5.0

Absolutely excellent service. I have not comments on any improvement and would definitely recommend it to others.

Rating:

5.0

Everything is clean and well organized at this location. I also rented a storage unit until I was ready to move. Kimberly, the property manager, is very sweet and helpful. This location had everything I needed for my move. The truck handled very well and was clean. I will be using their services again.

Rating:

5.0

Great place! Never had any issues in the year I rented!

Rating:

5.0

Great facility. Affordable and secure. The staff is excellent to work with.

Rating:

5.0

I enrolled in autopay so I didn’t have much interaction with staff, but when I did they we’re always very nice and helpful. Only reason I left is I finally got a place big enough for all my stuff.

Rating:

5.0

Kimberly was awesome! Very helpful and friendly! Thank you!

Rating:

5.0

From the first time I walked in to arrange for storage I was impressed with North Point Mini Storage, and Kimberly in particular. I would use North Point again and recommend it to anyone..

Rating:

4.0

Understanding that storage units are a necessity/ luxury expense I felt like this particular prooerty is a bit over priced. Too many rate increases for what you get.

Rating:

5.0

Would not hesitate to refer North Point to anyone

Rating:

5.0

Great storage facility.Kimberley is always friendly and helpful to all your needs.would recommend this place.

Rating:

5.0

Great staff and facility! I would definitely recommend!

Rating:

5.0

Great Facility.

Rating:

5.0

Great service and wonderful staff

Rating:

5.0

It provided what we needed.