Nothing to I prove on. Very friendly and fast ck in. Prompt email, Thank you.Pamela B.
Customer Reviews for North Redding Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing that I can remember offhand. The rental was a couple of months ago.DOUGLAS C.
Customer did not leave a comment.iris M.
Maybe put a uhaul sign in the gas station to make it easier to findcasey V.
Customer did not leave a comment.DANIEL P.
Customer did not leave a comment.Rena M.
Customer did not leave a comment.Taylor N.
Customer did not leave a comment.Charis R.
Our experience was professional, easy and pretty quick. The gentleman helping us was cordial and answered our questions with respect. A flawless transaction, we will recommend this location, which is much less impacted than the larger facility across town.Cynthia C.
Customer did not leave a comment.Janet S.
The inside of the back of the truck was very muddy. The cab was pretty dirty too. There was a clearly used fake fingernail in the handle of the driver side door.Timothy R.
Customer did not leave a comment.Marc B.
Didn't even try to use the mobile checkin features. Just went straight to the desk and they got me checked in and on my way.SCOTT D.
It is a gas station with no tools to exchange ball, very slow and droll customer service. Uhaul definately comes second to them.Steve T.
Train the kid who first helped me pick up the trailer! He was clueless!Michael C.
I do not want to have to log in to check my rental back in if business is open. I would like to go in and check it back in . And not have the clerk tell me you have to go on line and check it back in because my boss told me that to tell the customers and I don't have the time to do it . Then I try to check it in on line and it would not let me do it . After 45 minutes sitting in my truck trying and would not let me do it. Then I get a transaction from my bank that the place I got the trailer from charged me another $2,76 dollars and cents on top of the rental fee for what . I wasted all that time on my busy schedule to deal with trying to check a trailer out ?Arona M.
The turn in was awesome. fast and simple. and the extra fee we had for mileage/fuel at turn in time was better than i had expected it to be. We were only a few miles over our limit and I expect we will do this at least a couple of more time before we actually move our whole lives over next year.Stan K.
Customer did not leave a comment.Charisse E.
Get newer trucks with lower mileage. They need to be cleaned betterYousf A.
It's part of a gas station, friendly staff, but it's a bit confusing. When I dropped off the truck, the U-Haul person was not in (it was Labor Day), and the gas station staff had no idea on what to do with the key etc. Everyone was very friendly, for sure! Also: the windshield washer did not work, sprays the fluid on the ground vs the windshield. Frustrating when you rent a truck for over a week and have to stop at every gas station to clean the windows.Kristian D.
Customer did not leave a comment.Anthony M.
No improvement needed. The person who helped me was very helpful and kind and made the transaction very pleasant and easy.Anthony M.
Very friendly and helpfulâ€¦Amy C.
Very nice people and atmosphereRuvend J.
Customer did not leave a comment.Frank M.
I did not like waiting for a gas station cashier to help other customers while our transaction is paused. The truck was dirty inside and outside and there was even a cup full of used chewing tobacco in the door. I also had to go retrieve my own dolly because the cashier did not have time to get it for us. There was also an odor or cigarette smoke in the cab.Richard B.
Customer did not leave a comment.nancy L.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.CRAIG P.
Customer did not leave a comment.Kathey T.
More visible Uhaul signage.THYRA C.
Guy was very nice. Great customer service.STEPHANIE B.
Bad pickup baf dropoff charge me more miles 20 miles for drop off 😤 poor all the way arround didn't like any of the procedures thanks good luck trying to improve after 75 years of service Kevin MattocksKEVIN M.
UHaul please work on this: I rang to book a truck with an international credit card (debit) and the phone consultant booked it. Online I could not book it, and the phone consultant put it through with no issues. When I arrived I had to use a friend's card. You need to communicate your policies with use of credit cards to customers before booking. Also you need to allow nonUS cards to use your service. The location was ok, the guys knew the system well and were well mannered. I think the fuel I filled up higher than was quoted on the receipt (I put more fuel in) that wasn't reflected.Andrew P.
Properly train your staff to have good customer skillsâ€¦ You messed up my reservation and not one employee, even the general manager apologized or tried to problem solve.CORRINA V.
Look at the equipment before you drive away!!!!RALPH T.
Customer did not leave a comment.ROGELIO P.
Customer did not leave a comment.KERRI K.
The person who originally answered the phone told me I didn't have a reservation. Another person got on the phone and confirmed I did. Make sure employees know how to work the system. Its stressful enough to move.Kealan A.
Not much, unless you want to offer a free beverage for the drive.DAVID T.
Move to 3 difference site not on timeFrances M.
Customer did not leave a comment.DANIEL P.
Customer did not leave a comment.DANIEL P.
Trailer didn't work as advertised. Not a true 6x12 trailer. Waste of money no credit for another. Wouldn't rent from you guys again.Cody H.
The dimensions on the website were not accurate. 6x12. The gate is not 6feet. This rental didn't not need my needs.Alexander C.
Staff was good but overburdenedJonathan H.
This location is fine but uhaul sent me to 3 different places. The location I booked through was not available and the location sent to me did not have the required vehicle. This severely put us behind schedule. I'd rate the new procedures for uhaul a 2 out of 10LINDA R.
The young man that helped me was professional, and courteous. I wish I had his name. He did a fantastic job.Richard L.
Customer did not leave a comment.Aaron B.
Excellent customer service and helpfuldengyun C.
only one person to help me and he had to wait on his customers and I waited too long to complete my service not goodChristopher W.
Customer did not leave a comment.phillip M.
The truck smelled like marijuana the windshield was so covered in bugs then looks like someone turned the wipers on smashed them all over. I did online check in a week prier for furniture dolly and they did have one. Wont go to them again!! Also the lady told me I could have the truck until 5pm because someone was using it the next day but when I checked in online I put 8hr to use the truck. She argued with me about that. But that is what your website said I could do was 8 hr. She said have it back by 5pm so I did and the man who checked the truck back in was rude saying I should have had it back by 4pm I told him the lady said I could have it until 5pm he then asked me who? I said I dont know better because no one wheres a name tag. It should have been put on my check in that She said 5pm.Amee M.
Customer did not leave a comment.kathleen M.
Customer did not leave a comment.Dave H.
Nothing. Quick and professional help during a difficult time for me.Daniel L.
The customer service at this location was above and beyond !!!!!!after a very UNSATISFACTORY issue at the cypress location ( which we won't rent from again! And anyone who speaks to an elderly person the way the MANAGER did there.. should resign or be fired!) They took care of me and apologized on behalf of uhaul.... she was a sweetheart and got me on my way!! Will always come back to this location as well as family membersrandall C.
Very friendly and helpful, the only thing was truck was very dirty inside and out.DEBRA A.
This place is much nicer and the people much more friendly and inviting then the place on Cascade Blvd in ReddingSteven S.
Customer did not leave a comment.Lee A.
Customer did not leave a comment.Ruvend J.
This was a much better location to work with.melody S.
PLEASE CALL ME I WOULD LIKE TO DISCUSS WITH YOU 949-636-5969ROBERT R.
Very good customer serviceRuvend J.
I reserved a trailer from this location the night before i picked it up. Put all the info such as 1 way exact location of where i was going and where i was dropping. When I picked up the next morning they wanted double what i was quoted, said they had no choice price must have changed since i reserved last night . I was under the gun had to pick up but that was it I will never use u haul again .Chris M.
Ran and worked great . I rented a 20 foot van, and dropped it off near destination. Short renting and drop off paper work time A 1Kerrie M.
The owner was really nice to us a clamp came of the gas hose and when we tried to fill it the gas went all over the ground. The owner solved the problem thank youRichard M.
The staff at this location was EXCELLENT! Most helpful dealing with an immediate issue upon picking up my equipment. They solved the problem very quickly and above expectations.Michael O.
Tailer had flat tire People didnt really know what they were doing compared to other locationsAndrew M.
Customer did not leave a comment.John N.
Excellent customer service, thank you!!Jahn D.
Customer did not leave a comment.Jamal H.
Customer did not leave a comment.Gerard T.
Better customer service. Corporate was willing to work with me but this location wasn'tTravis C.
Answer the phone. Also, not all employees at this gas station know how to run the U-Haul part of the business. All employees need training to accommodate U-Haul customers. Sometimes there's only one person running the station which makes it tough, I understand that.David R.
The uhaul cab was very dirty and even had a small puddle of water in it because they didn't roll one of the windows up all the way. There was sticky stuff like candy in a few spots in the cab and I accidentally stuck my leg in it before I realized it was there. There was also marijuana shake all over the back of the truck. Overall the truck was very dirty and did not look like it had been cleaned ever.michell C.
customer before mine must have transported marijuana. It would have been nice to have the cab given some treatment so it didn't smell so bad.Susan O.
Customer did not leave a comment.Albert A.
Customer did not leave a comment.GAIL G.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Larissa S.
Customer did not leave a comment.Bonnie V.
The customer service was excellent. I would recommend this location to everybody, easy in, easy out. Thank you so much. Ronda Bishop, Shasta Lions ClubRonda B.
Customer did not leave a comment.Christine N.
Customer did not leave a comment.Duri V.
Customer did not leave a comment.Sarah A.
Customer did not leave a comment.Randy M.
Have more gas in the uhaul. Light was on when we got itSuzan P.
The 24/7 rental experience didn't work. No equipment was assigned to the reservation. Had to call the uhaul rep in Chico or Anderson, or wherever he was and he had to assign every truck they had to my reservation in the hopes one of them would work. Couldn't get the keys out of the automated box with the code provided. All of this was pointless since the store was actually open at 6am despite the website saying not until 7 or 8. Guy at the counter didn't know what to do with the reservation or how to give me the key. Had to call the Uhaul rep in Anderson again who said yeah, he's renting, give him the key and that was it. Really weird. Will not recommend uhaul 24/7 rental or that Valero...not bad, just when it's not the main thing they do (renting uhauls vs convenience store and selling gas), they're not to quick or efficient at it.Jarod B.
Customer did not leave a comment.nicolette R.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.cindy C.
no one was there to received my trailer. Only clerical personnel to sell sodas and other things. Had to wait 25 minutes for owner to show up. so sadRICHARD S.
Customer did not leave a comment.William R.
Customer did not leave a comment.MIKE B.