Customer Reviews for North Star Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Star Mini Storage

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Mark B. on

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things were all good for me, don't know if there is much room for improvement on Whitehorse end just keep doing what you are doing

Sylvain B. on

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You should send this girl training the other one at your Blackfoot, Calgary. lolololloooll

Kevin n. on

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dave s. on

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The women at North Star are great. They were helpful and cheerful and got us on our way efficiently.

Sylvain B. on

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Derek M. on

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Equipment I reserved was not available. The equipment available was far too small. Equipment wasn't clean. I was forced to give away several items and prioritize what I wanted to keep at my new location.

Suzanne G. on

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I did not like the fact the fuel tank was not full. Everywhere else work that way. I do not like that practice.

Paul B. on

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I found the customer service received in Whitehorse was fantastic...thank you for making my move that much easier!

Bruce B. on

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Arthur C. on

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I received a Uhaul that was dirty on the outside, so I returned it dirty on the out side. But clean inside. The trailer has a large sticker that says there is a $15 service fee for returning a dirty trailer. Well the location said they were going to charge $50 and I had to wash the previous renters dirt off. Get your shit together uhaul.

Peter M. on

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kenneth t. on

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James keith D. on

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Pick up location should be able to explain contract details especially when it comes to how payments are to be made

ESTHER W. on

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We had a great experience with North Star and experienced great customer service

Jerry P. on

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Please indicate how all the lights and mirrors work.

Arthur S. on

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Rick S. on

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Tracey F. on

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Thank you

Tiffany M. on

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Eldon N. on

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Dolly W. on

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Front desk lady with red hair and accent was rude when dropping off the uhaul. I left like I wasn't wanted there. No appreciation for clients some giving money to uhaul.

David M. on

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Patrick D. on

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The front desk staff were very professional and Chris went above and beyond to help me get going by even changing out the old tires with new ones and assisting me in diagnosing a problem I had with my hitch’s electrical system. 10/10 experience

marie pier m. on

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Brian B. on

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brian g. on

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Damien B. on

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The nice lady helping me rent. She was straight forward and knowledgeable and friendly.

David M. on

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Liza K. on

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CHERYL W. on

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Rob F. on

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Jessy L. on

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The Lady working at the counter was rude and racist towards my me and my wife!!!!!!

. on

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THANK YOU.

Cheryl W. on

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Kevin W. on

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For the miles that the U-haul had on it, it drove fairly well. Decent on gas for a large vehicle and didn't have any problems during the trip. If possible it would be nice for the u-haul to be cleaned out better, ours was full of dirt/dust. But over all we have no complaints has we know what the Yukon roads are like.

CHERYL O. on

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Kelly B. on

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Quick, professional and friendly.

Justin W. on

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Nice facility. Very small inventory of trucks so may not always have what you need. The employee that was on duty when I picked the vehicle up did not do a walk around with me and so when I brought it back there was a scratch on the side that a different employee thought was mine. U-Haul uses stickers to mark damage and they had fallen off, but luckily the residue was still there so you could see they were there prior to my rental. Make sure you do a walk around with the employee and if there is damage that stickers are on the truck to mark it!

Stefan H. on

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my only comment is that i rented rented a 1/2 ton pickup truck and a car hauler. when i picked up the to uhauls i was unable to move the trailer since a ball hitch was not included in the rental. now this was a package that was offered by uhaul, so why did i have to go by a ball hitch for the truck to fit the trailer. also i had to find this out after i rented it. if uhaul is renting this combo as a package then the truck should come with a ball hitch for the trailer. also the person renting me the trialer could not tell me the size of ball i need to go buy at a different locations. this set my moving time back making the rest of my move rushed and not enjoyable.

James P. on

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Friendly and knowledgeable provided excellent service.

bLAKE D. on

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DAVID A. on

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To rent a vehicle in the Yukon in the winter that is not equipped with winter tires is a very dangerous practice. Also renting the vehicle with less than a full tank of fuel leads to confusion and frustration. I will not rent here again if the fuel tank is not full.

JESSE W. on

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Robert B. on

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UTE ULRIKE H. on

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Very friendly and helpful staff. Truck was clean and did the job well.

MISCAL A. on

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CHRISTINA M. on

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BRADLEY P. on

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Tara S. on

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Very friendly and efficient.

ERIN C. on

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Daniela T. on

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Cabin was FULL of dog hair, which I am allergic to. My trip was miserable because of this. Please, clean the car before giving it to the next customer.

Jerry L. on

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We found sunflower seed shells and pills behind the seats on the floor. Not very thorough when cleaning the truck!