The associate at checkout was helpful. However it took 15 minutes to check out the truck due to being g continually interrupted by gas station customers coming into the store during the process. Vehicle was in great condition and well maintained. Returning the vehicle went smoothly as the associate checked in the truck while I was re-fueling it.
DAVID C
Customer Reviews for Northboro Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of the gas station was great. Friendly and professional. Also, my experience with Uhaul in general was struck down due to the fact both my pick up and drop off locations were both changed last minute which 1) added miles to my trip 2) costed me more money 3) took more time out of my day that i had not planned for when i booked this reservation weeks in advance.
Conor YNice customer support and ease of doing everything in the move.
Sudhakara Gvery helpful staff ,convenient location ,open extended hours
VINCOTT WGreat customer service.
ABDULLAH AVery helpful, helped me scan my ID, quick check-in and return processing. Friendly and professional service staff. Would certainly use them again if the need arises.
TRACEY MSnow should be cleaned enough to back and avoid skid. Rest is very good to rent here.
JAY KI had originally booked the reservation with U-Haul’ s Oxford, Ma store but they blew us off completely after telling us they would be open for pickup. Thanks to the Northboro store for great service at pick up and drop off
marc dVery helpful!
VARUN NGreat spot!
JACOB LThe service I received from this location was excellent. Very helpful, friendly, and genuinely cared about his customers. It was nice to see, and experience. I find this kind of service rare, so nice job, I would definitely rent here again
MARK DBest u-haul experience so far!
JACOB LThe man that helped me gave me world class customer service. I purchased several add-ons to help me with my move, and he helped with everything. Very friendly. When I returned the vehicle, he met me out in the parking lot and unloaded the dollies, cart, and furniture blankets. I’ve rented U-Haul trucks many times and this is by far the best experience I’ve had.
Matthew RHave keys available for off hour pickups.
AMES LRaj was extremely helpful and friendly. Great experience!
SHAWN Mexcellent service
MARK BI frequently use UHaul and am satisfied. This whole experience was bad. Twice I had online confirmations for vans and trucks for this past weekend. Twice I received calls that there were no vehicles because of the busy weekend. Then I finally had to take a truck at an old gas station 30 miles from where I live. The gas station attendant could not get in to the system. Claimed the whole UHaul website was down. I had to wait 45 minutes for the manager to get it working. Another customer behind me also waited 30 minutes and was very upset. Then I was charged for the extra 60 miles because of the location. I was 16 minutes late and was charged an extra day after I waited 45 minutes at the beginning and had to drive all over. Overall terrible experience.
ROBERT HRaj was extremely helpful on the return and getting checked out.
Brett DApparently the truck needed to be swept and we were provided the smallest broom and dust pan ever created to do so for the 26’ truck. The customer service at this location was poor as well with attitude we received from staff. 10/10 do not recommend this place.
Kayla ZGreat, convenient location, I have rented there before. My truck was new performed flawlessly. The personnel at Northboro Mobil were very helpful and made the process very easy. I was late for my reservation and they were able to accommodate my changes without issue.
DAVID SThe UHaul liaison at the Northboro Mobil was one of the nicest and most personable guys I’ve met! My dad and I were very pleased.
Elizabeth PThere was computer system delay at pick up. But they were very friendly, and I would definitely go back. Great to work with.
Michael WThe person there was very rude.
Gautam SThe day I rented, UHaul website was down and I could not do mobile checkin, but Pravin at Northboro Mobil was very helpful in contacting the customer support and utilize the backup pos system and process my rental. I will definitely recommend this location
Antony TI tried to use app but despite repeatedly sharing location it would not confirm the location and forced me to check-in inside with the clerk. The truck was clean and seats were comfortable but the Air Conditioning and vent fans did not work. It seemed that maybe there was little fan activity only when going down hill.
Brian OI would like to say that the help I had from the rental agent could not have been better... Very friendly and helpful.. 5 stars out of 5 from me...
Ronald DThe location is basically a gas station. There was just one person working there and everytime another client was purchasing anything, he had to interrupt with me. Otherwise he was super friendly. Nobody really showed us the basics and we had to figure everything out. It was raining and it was hard to do a proper inspection of the vehicle.
Emmanouela TNothing, everything went smoothly!
Donald VWhile returning the truck employee was very rude. He made me refill 4 gallons in the truck even though truck was only used for 8 miles.
Naveen RProcess was good, value for the money was very good. The van was clean. However, the vehicle had shot shocks/struts and the side mirror control was not working, both of which are safety issues. Also, I would not recommend the GMC van because the locking mechanism was terrible - I had problems locking all the doors and found it very easy to accidentally lock yourself out of the van. Accelerator was very touchy. Poor design. I was nervous driving this vehicle.
Douglas PI was very disappointed in that your reservation system made me drop off the truck 15 miles away in another town called Moultonborough when there is a drop off in my town of Meredith a mile from my house. Even more disappointing is that I had to pay extra for miles as a result
FRANK Bgreat location extended hours helpful attendent
Valdir CWas a great experience
NICHOLAS WEverything was great from the people checking in/out to the cleanliness of the rental. I would suggest to have some better lighting where the trucks are parked. That’s it. Great experience, great rental. Thank you!
Michael CMake online reservation simple —not a long, drawn out series of web pages and questions to wade through.
George BCheck in and drop off was fast and easy. Great service!!!
Todd BEveryone there was very pleasant and friendly. The truck I ordered was there when I arrived and everything went smoothly. I would use this location again if needed.
Charlene HAll good. Excellent value for just the right truck. I especially appreciated the ease and efficiency of the mobile-only rental process.
STEPHEN SRaj was a jerk and yelled at me for not removing the moving blankets even though I was told by two different uhaul reps I was supposed to leave them folded in the back of the truck, which they were. Unnecessary for this dude to be yelling at me at 7pm on a Sunday for following uhaul directions.
Matthew SNo issues. Super easy. Truck wasn’t the best but did the job.
Jamie SOne minor suggestion: The inside of windshield could have been cleaner. Noticed it when we were driving into the sun. Everything else about the vehicle was great.
John WStaff was pleasant the professional. However, this small location did not have the furniture pads we needed.
Stephen PManager doesn't know what he's doing.
Nick CI was told that I will get the receipt in my email Still waiting . It has been more than 14 hours
Samarth cUnfortunately, the individual at the mobil (who I think was the owner) is very disorganized, and a liar. I modified my U-Haul reservation and did so by talking to a representative on the phone the day before. She informed me that I needed to pick up from the mobil in Northborough, but return it to the original location (also in Northborough). When I picked up the U-Haul, that is what the gentleman explain to me. In fact, we had a lengthy conversation about how he could not modify it and then I would have to return it to the other location. Imagine my surprise when I returned it to the other location and they told me I needed to go back to the Mobil. I explained that was not the case. Did you know that your customer contracts do not have the drop off location listed? Fun fact. So instead, the U-Haul I was that called the Mobil. This is where the lying gets into the story. He told them he was unaware of a different location to drop it off. He could’ve solved my problem I just told the truth. Instead, I was forced to waste 30 minutes of my life taking it back to the original location. Once confronted by me, he admitted that he had made a mistake. When I asked why he did not just make my life easier by telling the other U-Haul location to waive the one-way fee, he did not reply. Then he wanted to charge me for the extra miles driven between both locations. Luckily, I had taken a photo when I dropped it off at the first location. I told him that that was the mileage he was going to charge me for because I was not going to be charged for my time wasted, figuring this thing out at another U-Haul dealer, and then driving 20 minutes to his facility. He agreed, and while it’s not a lot of mileage, you can see a credit that was given back to me a six dollars. I don’t understand why he had to lie, but he did. And that’s why the rating is below average. It just shouldn’t be so hard for the consumer. I did as I was told by both the representative on the phone and the Mobil employee in the morning. And then I have to pay the price for disorganization.
Amy NExtremely upset at how they charged me for many things I told them I did not want. Gave me furniture pads and dolleys I didn’t ask for and he brought them all the truck after saying not to add them to my order. Then he added them without telling me to my contract.
Joel JNone of the vehicles tested have air condition working
Sameerna DExcelent service
VIRGILIO MDirty truck. Gas station not working for refueling. And they didn’t have the materials I paid for
Sarah AOverall it was a pleasant experience my only complaint was on the morning of the reservation I entered all of my information into the uhaul app. Once I got to the location it asked for the same information picture of my license and a selfie I did that but the next thing I knew it said your reservation was under review because it didn't approve the pictures I submitted I went into the location and they were able to help me with the reservation with then using their iPad
Jonathan SI have an open complaint and investigation with being charged for fuel I never used. I picked up the truck, with 3/4 full tank. Returned it with the same, and was charged 6 gallons of gas but only drove a total of 26 miles. The person assisting named Raj was extremely rude and disrespectful. I do think this was intentional, when I called back to the store I was yelled at and hung up on. I expect to be refunded for the fuel, but this place needs to be checked by corporate. The truck was also dirty when I received it, with broken ceramic, fake flowers and marbles. Raj almost slipped on a marble when he was lifted the back and placed the dolly on the truck. Ironically when I dropped it he off he tried to imply these things were mine and told me to clean it. I reminded him of what was on it, he told me so many people use the truck it’s hard to keep track. I will NEVER use this location again.
Renica AGreat experience. Truck was nicely maintained and I would use this again no doubt
Michael BIt took too long
tom wCustomer service was excellent. This location is very convenient as it is near intersection of routes 9 and 20. We will definitely return the next time we need to rent a truck.
James D