Customer Reviews for Northboro Mobil
(U-Haul Neighborhood Dealer)

299 reviews

7 Belmont St   Northborough, MA 01532

(508) 439-4927

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    8 am–4 pm

Services at this Location:

Contact Us

(508) 439-4927

7 Belmont St
Northborough, MA 01532

Services at this Location:

Hours

  • Mon–Sat
    8 am–5 pm
  • Sunday
    8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It went really well.

Missty C. 
Rating:
2.0

It was difficult to make a reservation, truck was not available upon arrival, we had to take a smaller size, attendant was unapologetic and argumentative.

Fernando C. 
Rating:
4.0

I forgot a flower pot stand in the truck and would need to pick it up later. Please let me know if it is found so I can pick up . I would appreciate a phone to to let me know if it is found. Thank you

daniel B. 
Rating:
5.0

I booked a furniture dolly (the square platform one) but only appliance dolly was available and I had no option but to take it. I booked a day advance to avoid such situation

varun V. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

My only issue was the last minute location change from what I requested.

Burton M. 
Rating:
5.0

Customer did not leave a comment.

Penny C. 
Rating:
4.0

Customer did not leave a comment.

VINAY N. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
1.0

I was charged for a dolly but not provided one.

sandeep S. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

daniel N. 
Rating:
5.0

Great service

ashraf M. 
Rating:
3.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

It was a mobile gas station.

Cynthia C. 
Rating:
5.0

Fix the mobile app. Check in was a pain in the butt as it wouldn't accept the photo of my driver's license. Thank god the employee working there was so awesome and helpful!!!!

Laura P. 
Rating:
2.0

had to clean the steering wheel and arm rests, air conditioning did not work, little to no air movement from the vents, losy several hours dealing with service to get the items addressed, the issues were not resolved, ended up driving about 10 hours in 90 degree heat with the windows open driving 65 mph, i cant imagine why i would use uhaul ever again

jeff M. 
Rating:
1.0

App is unacceptable and very difficult to used. Crashed so many times. Will not use again

James K. 
Rating:
1.0

My pick up location was moved 3 times, the last change being made on the day of my moving. I went to the location in Westborough ( 40 Bearfoot road ) and the manager there was really rude. Afterwards, I went to the location at 7 Belmont st… my pick up was scheduled for 11:00 am, I packed up the truck almost 1 pm… the guy helping us was trying to multitask between the gas station customers and us… he ended up giving up my truck to the couple in front of me and had to call Uhal to ask for more trucks… I ended up getting a smaller vehicle ( the $29,90 one ) while paying for a bigger one ( $39,99 ). Terrible customer experience!!!

CLAUDETI S. 
Rating:
2.0

We reserved a 15' foot truck. When we showed up to pick up that truck we selected was unavailable and were forced to take a smaller truck

Rick C. 
Rating:
3.0

Ok but owner takes store customers ahead of you. Didn't have the dolly I ordered.

Jacqueline P. 
Rating:
5.0

Excellent dealership

FADI A. 
Rating:
5.0

The person who helped us was very helpful and professional!!!!

Kate K. 
Rating:
5.0

Amit was fantastic, we loved our experience!!!

Christopher G. 
Rating:
3.0

Clean at least the glass, and not send it out with a broken mirror.

richard C. 
Rating:
3.0

Customer did not leave a comment.

Thienchee C. 
Rating:
1.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

I was scheduled for 2.00pm and I just got the truck around 3.15-3.20pm. For all this delayed I should have a discount.

Ronaldo D. 
Rating:
2.0

The attendant was overwhelmed with trying to manage a mini store, sell gas and rent uhauls. He was a nice guy, etc. but it took way to long to pick up my truck. PLUS I was not able to pick up a truck where I had originally reserved so it caused me to add 20 miles to pick up & drop off total distances that should have been taken off my bill AND the check tire light was on! Not a good experience.

Margaret N. 
Rating:
5.0

Customer did not leave a comment.

santiago R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE K. 
Rating:
5.0

Customer did not leave a comment.

Faisal K. 
Rating:
4.0

Cargo area was filthy with dirt, and grass or straw or something and smelled a little off. Other than that it was by far the least painful experience with U-haul I've ever had. Pick up and drop off were quick and easy and they actually had the truck I reserved, a first in my U-haul history! If the bed didn't require cleaning I would give 5 stars.

Will S. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Individual on duty needed more training on the software. Spent extra time waiting for them to figure out how to release the truck to us.

John L. 
Rating:
2.0

This isn't the location I actually made my reservation at, this is where I had to go, cause they changed it on me last minute. I also received the truck with an empty gas tank and had to dump over $125 in gas into this vehicle. The gas credit didn't even cover half the cost! This has been close to the 4th time U-Haul has screwed me around on a rental reservation. Clearly, you need to understand the definition of the work "reservation" cause clearly you don't!!

H Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Very friendly staff

Husam B. 
Rating:
2.0

app cannot upload the photo......

Xin F. 
Rating:
5.0

Great service!

ANDRE A. 
Rating:
1.0

My billing is all messed up No receipt printed!! Only email and it's not final bill. Money's already taken out of my bank and the amount it wrong!!!! FIX PLEASE ASAP

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
2.0

They charge 3 times

Tiago C. 
Rating:
4.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

There some amount of gas was less which was not correct but I don't have anything to proof…you charged $20 for that. I will give tip for $20 to you but will never visit that location again.

Ajeet S. 
Rating:
5.0

Customer did not leave a comment.

PRASHANT R. 
Rating:
5.0

Customer did not leave a comment.

JAYESHKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle F. 
Rating:
3.0

Customer did not leave a comment.

Zizhen C. 
Rating:
5.0

Office staff were very helpful and understanding. Having a gas station at the location was very convenient. Will definitely use again!

Marianne T. 
Rating:
1.0

This guy forced me to Full the gas tank but I didn't receive full tank gas

Manoharreddy M. 
Rating:
3.0

The equipment I reserved was not there when I went to pick up truck (utility cart and enough blankets). Had to go to another location to pick up.

Kimberly H. 
Rating:
5.0

The lady is polite and helpful. Thanks.

Zhenwei Z. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Marcclyve P. 
Rating:
5.0

Customer did not leave a comment.

Brendan B. 
Rating:
2.0

I was charged 20 for a convenience fee that I never should've been charged because I checked in the U-Haul in person and it was all good

Tauqeer H. 
Rating:
1.0

Person that was supposed to check me in told me I had to do it online. By the time I got to check in I was no longer onsite and could not see where to set up an account on the web site. What should have been a two minute process ended up taking a half hour and was a total pain.

Steven D. 
Rating:
4.0

Jasmine was very helpful at the return location but there was no bathroom while waiting for a ride.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Henri Z. 
Rating:
3.0

I called to ask to have truck held, I was instructed to reserve online which I did. Unfortunately this did not expedite things at pickup. Clerk also was responsible for gas station and mini market so I had to wait. Clerk requested license, credit card etc even though all of this was entered and scanned into thy reservation. I did not select mobile check in. Upon return I replied to text message, filled in the information took pictures, but would not complete the process, so I had to go back inside. It should be streamlined and more efficient

John S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA E. 
Rating:
5.0

Customer did not leave a comment.

Konstantin B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
3.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
4.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Brendan H. 
Rating:
1.0

guy was a jerk, annoyed, and not helpful. And charged me 6$ for gas even though I added the correct amount of gas. Not going to fight over 6$ but defiantly never go there again and will tell all to stay away from Belmont location.

eric F. 
Rating:
5.0

Nothing. Great system. Simple, quick and painless.

Gregg V. 
Rating:
1.0

I had 175 taken out when I went there to get the uhaul. When I returned it my bill was 142 and I had to give the 42 dollars so I'm not understanding

jayson S. 
Rating:
3.0

The dropoff location was easy and convenient, however, the phone app was less than easy to use. I took pictures prior to my drop off for my own records. When the app wanted me to upload them, it stated that i needed a more recent photo. This was frustrating having just taken the pics 10 minutes before using the app. So, i had to go back and take another set of pics directly at each part of the form. It took me over 20 minutes to drop of the truck through the app. The user interface needs a little work.

Mark T. 
Rating:
2.0

First issue I had was that I received a call 2 days before my scheduled date about not being able to get a 26' truck but instead getting the 20'. Second issue was that uhaul change my pickup location (originally I had setup Worcester) I was ok with all the above but upon arrival to the northborough location, the attendant was nice and respectful but didn't find my name on his computer. Upon spending 45minutea on the location and getting ready to leave in my car he comes running out to let me know he sees my name now.

Gabriel B. 
Rating:
3.0

Customer did not leave a comment.

Alexander T. 
Rating:
1.0

While returning the application crashed 10+ times. It took me more than 1 hr to return. Horrible experience with the app.

Indraneel S. 
Rating:
2.0

Took to long checking out was told internet was slow. When I return truck I ask if I should fill the truck I would pay for it Didn't go far gauge was not full but was told don't worry we didn't give you a full truck he would take care if it so I was charge 20 bucks for about 5 gallons of gad

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

No problem with the location itself but rather U-Haul itself. From conversation with the store proprietor, it seems like U-Haul was supposed to provide him with a part number for the appliance dolly I ordered. Because they didnt we had to call U-Haul and it took 20+ minutes to get it sorted out. Not a good experience.

Nathan Z. 
Rating:
4.0

Customer did not leave a comment.

Renato B. 
Rating:
5.0

nothing

Ayyanna P. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Ramesh R. 
Rating:
4.0

Customer did not leave a comment.

Ramesh R. 
Rating:
3.0

Customer did not leave a comment.

Aidan C. 
Rating:
1.0

Customer did not leave a comment.

Brianna S. 
Rating:
4.0

Customer did not leave a comment.

Marcelo O. 
Rating:
5.0

The owner was very helpful and pleasant!

Gary M. 
Rating:
3.0

A bit slow to get the truck but with patience we succeeded.

Robert H. 
Rating:
1.0

Very bad costomer service.

Elaine P. 
Rating:
1.0

The attended was rude and insulting. Made me feel like i was imposing and all i needed is the truck. Lied to me how late i can return the vehicle despite a drop box anf the location being open 4 hours after i dropped off the vehicle. Charged me for 2 day rental on a one day 8 hour rental. Poor cultural adjustment...

james z M. 
Rating:
2.0

Customer did not leave a comment.

Abhishek D. 
Rating:
1.0

Absolutely do not drop off or rent U-Haul from here. The man was completely disrespectful to me. I waited in line patiently and while he was checking out the person in front of me he started to ask me questions. I asked nicely for it to be a private conversation and he continued to ask questions in quite a rude manner. I had an injury while using the truck and the man at the drop off site asked me, “What would you like me to do about that?” I asked for some compassion first off and he still continued to be extremely unhelpful and disrespectful.

Rachael P. 
Rating:
1.0

Gas station. Attendant was rude, disrespectful, and difficult to understand.

John P. 
Rating:
2.0

not helpful with check out, rude,

Matt D. 
Rating:
3.0

Customer did not leave a comment.

Maxwell C. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

marybeth M. 
Rating:
5.0

Customer did not leave a comment.

arthur B. 
No reviews have been submitted for this location.

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