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SHIRLEY O
Customer Reviews for Northcutt Affordables
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So the location was fine, both locations were fine, but your system is a disaster. I got to the place to pick up the truck and they said, sorry, no appliance cart. So I got on your chat which is misnamed as "Customer Care" and they said my reservation had been cancelled, but I had like no emails or texts telling me anything, ever. Finally "Lorraine" managed to get me a truck and an appliance cart, so I drove 25 miles this way and then 20 miles back the other way to finally get what I needed by about 1:00 PM. I'm pretty sure you owe me 50 bucks for this, and I'm pretty sure I won't get it, and I'm pretty sure that the reason the reservation was cancelled was because you didn't want to pay the $50. So anyway, don't throw your locations under the bus until you get your act together and least let me know my order's cancelled so I don't drive clear over there to find it out.
MATTHEW WSteve was outstanding and very customer oriented..
RONALD YNone
SHIRLEY OAll is good
SHIRLEY OEverything’s good, nothing to improve 👍
SHIRLEY OSteve was awesome!!! Will definitely rent from him again and will recommend family and friends to his location!
Joann KContinue the helpful and friendly service.
Clyde WDon’t let people rent a truck that has to be returned in town when they’re going over an hour away! Easy
Mercadies HThanks Steve and Bob, you guys are a blessing. Excellent, honest and friendly customer service. I recommend this location to anyone in need of a moving resource.
Kimberly SGreat customer service
MARK WThey were great, the truck was extremely clean and check in was fast and returning was super easy.
Wendy HThe ramp was dirty it had chicken manure on it
BRENDA TThe Owner was phenomenal! We had a last minute need and within an hour they had us on the road to our new journey! Thank y’all for being so awesome!
Robyn WThe UHaul app to return the truck did not work. I was there for 30 minutes trying to use the app and I finally gave up.
Lerin Tlocation was awsome they were very quick and helpful
William BGreat customer service!
Elizabeth RThere was an issue with this particular vehicle involving the transmission. My friend driving it said it struggled to shift gears.
Richard SThe uhaul was so exceptionally clean. Steve and his team were so helpful and made sure we had everything we needed. Location was great and ease of return was fantastic.
Wendy HQuick and easy pick up!!
LEDERRICK CDropped off my truck after hours. Location had plenary of parking and the drop box was well marked.
Richard HCharged me 2 day rental when I only had the truck 2 hours . Truck was turned in and parked at the front office , very obvious the truck was on site when they opened Monday morning.
John DGreat customer service and easy drop off area
Harry WDidn’t receive additional rental pieces that I asked for when picking up . Customer service was very poor and communication reaching this location is very hard to get in contact with .
Tamara KOwner was great!
Stephen PThey were informed of the equipment malfunction and appeared to be sincere when confirming the upcoming necessary repair.
Mark CFirst time using the 24/7 Share rental option. Easy check in and simple to follow instructions . Couldn’t get any easier. I did want to point out that while inspecting the u-haul the driver door was unlocked prior to us even retrieving the key from the lockbox, which was very odd. But I’m glad it was us who rented it - there definitely aren’t a lot of honest people out there these days ! Definitely was an easy and smooth less experience. Will recommend.
MABY GOur unit was clean, everything was ready as I’d called the day before, it was waiting and ready to go. Don’t know if anything that could have made it better
Susan HI was charged 14.00 for insurance that I did not agree to.
Billy JExcellent on site customer service. Best I have ever experienced!
Lorie SAlways great service at Northcutt's
Shirley OWe had an excellent service experience with Steve Northcutt. Every aspect of the trailer rental was thoroughly explained and his customer service is above reproach. If you’re going to rent a Uhaul or any equipment, stay local and definitely go through Northcutt Affordables!!! Thanks Steve!
Carl PI returned the truck 2 hrs late but was charged for 2 days
Barbara SAwesome experience!
Doug HThey were nice friendly an amazing. It was absolutely a great experience
Tina WEverything was just as advertised
cHARLES BBetter communication
Dustin YNorthcutt has great customer service and is genuinely nice.
Otis RIT WAS A VERY PLEASANT EXPERIENCE
HENRIETTA BMarshville NC thank you so very y
LATRES PWe could not have been treated any nicer than we were treated. Thank You!
MARVIN RSteve is a great guy and really helped me when UHaul cancelled 2 reservations 2 weeks in a row. U-Haul customer service was awful. Poor solutions offered. Thank goodness for Steve. He’s the only reason you still have me as a customer.
Patricia LGreat customer service. I was very late picking up my equipment and they went out of their way to ensure I could get what I needed.
Jewelyn PEvery thing was A++..Mr Northcutt was very kind and made sure everything went a a planned.
Jane LLower rates
Harold RCustomer Service was excellent ..truck was very clean..
Ranelle WThis location was fine, however the location in Rockingham, NC on broad st that rented my truck the day before I needed it ( and had it reserved) is awful — that is not the way business should be done
Benjamin SKeep up the good work. Enjoyed doing buisiness with this dealer
Rickey PGreat service!
Anthony B