Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)

660 reviews

466 Sutton St   North Andover, MA 01845
(Near Rt 25)

(978) 687-8112

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(978) 687-8112

466 Sutton St
North Andover, MA 01845
(Near Rt 25)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Rosita S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Wonderful customer service Thank you

Thomas P. 
Rating:
5.0

The woman who set me up was A+! Best ever! Dr Tom Vincent

tom V. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
5.0

Customer service was exceptional

Karl P. 
Rating:
4.0

Customer did not leave a comment.

JON E. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
5.0

The worker who helped me was extremely professional efficient and helpful

Tyler W. 
Rating:
5.0

I wouldn't change a thing! Great customer service! Very nice lady helped us get situated with our rental truck!

Charles N. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Sherrie is just the best

Jacquelyn L. 
Rating:
5.0

Just keep doing everything you do by keeping it clean great service

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Rimpyo H. 
Rating:
5.0

The whole process was smooth and our agent was so sweet. We would specifically rent from that location again become of her!!!

Katie L. 
Rating:
5.0

Customer did not leave a comment.

Christi R. 
Rating:
5.0

Shannon worked with me and understood my moving needs. Great customer service.

Rich S. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Sherrie was very helpful and thoughtful, and sensitive to our needs. She got us on the road and ready to go.

Sherri N. 
Rating:
5.0

Amazing customer service. Went above and beyond to accommodate my urgent request for extension of rental cargo van. Pleasant and friendly! Van was clean and felt safe.

Thomas P. 
Rating:
5.0

Customer service was great! After hours WiFi check out was difficult do to poor WiFi service…

marc T. 
Rating:
5.0

Sherry was very kind to accomidate our change in plans with timing, and thoroughly overviewed information when handing off the truck. She was a delight to speak with, and I hope she had a wonderful birthday celebration.

Jessica P. 
Rating:
5.0

Sherrie was very knowledgeable and courteous. She explained everything and made my rental experience very pleasant. My next rental will be at this location. A+

frank L. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
4.0

Returned truck after hours in the dark and they were closed. The mobile app made it somewhat easy to do.

Shelli W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The woman who checked me out was very kind. The only thing I would mention is that the location was not marked well as u-haul.

Barbara Z. 
Rating:
5.0

Just keep doing good to your customers.

CHARLES M. 
Rating:
5.0

Sherri was the customer service/sales person who helped rent the vehicle. She is awesome!!!!great person and very helpful. Make sure you hold on to her.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Everything went great very professional and prompt thank you

Maurice H. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer service was excellent thank you

Sheryl F. 
Rating:
5.0

The woman at this location went above and beyond - very helpful, excellent customer service.

Cassandra S. 
Rating:
5.0

Friendly and helpful service, and a price that can't be beat.

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

MARISA R. 
Rating:
5.0

Nothing I can see

Maurice H. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Nothing

Jayne D. 
Rating:
5.0

Such great customer service, 10/10

Erin L. 
Rating:
5.0

Very nice staff, and it was an easy in and out process

Marc A. 
Rating:
1.0

This was one of the worst experiences I have ever had with U-Haul. The staff do not answer the phone, I was double charged and charged for gas, even though it was dropped off at higher than received

Mary D. 
Rating:
5.0

Nothing this place is convenient, friendly and fabulous!

diane M. 
Rating:
5.0

Best U-Haul location I've ever used. Really liked everything about the experience. They couldn't have made the whole process easier for me, plus the cargo van was super-clean. Thumbs way up!

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Customer did not leave a comment.

catherine D. 
Rating:
5.0

The customer service we received was top notch! The truck we rented was perfect for our needs We will definitely be renting again!!!

Naomi N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

Customer did not leave a comment.

Ashish M. 
Rating:
5.0

Fantastic customer service!

Tara L. 
Rating:
3.0

The check-in process took 27 minutes. It would have been nice to know that we could upload passport information, that you were going to call the 2 contacts, etc. before actually arriving at the facility to pick up the vehicle. This process took way too long and then it took over 10 minutes to verify my information. Very frustrating.

Kerry T. 
Rating:
5.0

Keep hiring good personnel. Staff at this location was excellent. Excellent job. Equipment was clean and we'll maintained. Great customer service. Will use again.

Eric C. 
Rating:
5.0

Sherrie was extremely helpful and accommodating with my rental. I will definitely recommend her location to my family and friends.

Ted P. 
Rating:
5.0

Sherry was amazing

John P. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
1.0

I called ahead and spoke with jennifer who was very nice . I booked for Saturday the 16 th I needed to head to nyc early and u guys don't open till 9 am . She told me I can sign up for the 24/7 service so when I come into your location . She took as my information (credit card , etc). She said my phone would ping as I arrived on the property and it would provide the information I needed to access the keys from the box it never worked. I got there at 8 o'clock and I waited but thinking that I would only have to wait an hour for somebody to come but the girl was late and never opened till 915 there was a line there all I wanted was my keys from the box she had to take my credit card and all my information all over again which led me to believe that she never did it correctly in the first place. I want a discount . The van was filthy . Never cleaned from the prior use. I didn't fill up the tank and don't want to be charged cause my time is valuable too . I've rented trucks from you guys before but to get up early and having to wait 1 1/2 hours is not acceptable . I was pissed to say the least . The girl jennifer said she would speak on my behalf and felt terrible about it. Im calling the phone number today and no one is answering . How do I operate a business this way? Very disappointed .

Deborah B. 
Rating:
2.0

When i got the truck it had only half gas in the tank and I paid 30$ to fill the tank up , so i need a 30$ refund

Ziyad A. 
Rating:
5.0

Awesome job

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

Haydee E. 
Rating:
5.0

Only positive comments here: when I called to ask about services and availability, Sherry (spelling?) answered all my questions and provided additional information (answers to questions I probably should asked - such as type of gas to use when refilling). When I showed up in person, the UHaul computer system was down but she worked through processing the transaction with a very pleasant demeanor and no problems whatsoever.

John P. 
Rating:
5.0

Customer did not leave a comment.

Georgina Y. 
Rating:
5.0

The desk help was very pleasant. Had me on my way with no hassle or hang ups. Overall experience was excellent.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Karla P. 
Rating:
4.0

Customer did not leave a comment.

Brooks B. 
Rating:
1.0

Nobody was there to take my return when I arrived and the charged me a gas fee when I returned the truck with more gas than I received it with! Please refund this incorrect charge immediately.

Isaac H. 
Rating:
5.0

The rental here was quick and easy. Excellent customer service, especially on a snowy day!

Susan M. 
Rating:
5.0

Friendly customer service and easy location for pick-up and drop-off.

Corinne H. 
Rating:
5.0

Very friendly staff. She took the time to make sure I had what I needed. Made the process simple and easy.

Patrick S. 
Rating:
5.0

This was my first time renting a U-Haul. Sherry is very helpful, friendly and knowledgeable. She made the experience great. I highly recommend this location for your U-Haul renting needs.

Ziana D. 
Rating:
5.0

Customer did not leave a comment.

Fritz C. 
Rating:
5.0

Sherry made the experience pleasant for me. She is customer centric!

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Mat K. 
Rating:
4.0

I got the truck that I reserved. It is clean fairly new with only 1200 miles on the odometer.

Paul G. 
Rating:
5.0

I dealt with the very friendly Jenn, She was so very helpful and I had a a great experience with Northeast Storage Corp. I would recommend them to everybody. thank you for being there for me when I needed your services.

Michael G. 
Rating:
5.0

Quick easy and efficient. Well done.

sara W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Staff at North Andover location was friendly, provided excellent information and described all available options.

Igor K. 
Rating:
5.0

Customer did not leave a comment.

marguerite S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

WAFA B. 
Rating:
3.0

I sat in the parking lot for an hour to be given the wrong key and wrong truck. No backup camera or dolly. The truck had 50000 more miles than the truck I was assigned to. Then I was told by a customer service rep that I'd probably be charged for that mileage. Luckily the store manager was excellent and rectified the issue. However I'll never use this location again.

Jessica M. 
Rating:
5.0

The pricing is a big issue. To advertise a $19.99 daily rate and then pay over $90 for a simple 8 hour usage is at best a joke. The only way the advertised rate is available is if I rented the van and literally don't leave the parking lot.

Brian N. 
Rating:
3.0

Got charged $22 for gas and drove less than 2 miles

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Kerri C. 
Rating:
5.0

Needed a bigger truck

HOMER C. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
3.0

I had some issues checking in, then the truck I ordered didn't have all the Uhaul Equipment I ordered, so I had to go to the Lawrence branch to pick it up. They also were out of most equipment, so I only ended up with half the equipment I ordered. Very frustrating. Made a long day of moving.

Stephanie L. 
Rating:
5.0

Very friendly and customer focused at this location. I would recommend this location to a friend.

LORRAINE P. 
Rating:
5.0

Everything worked as expected. I will definitely use this service and location next time.

Bjorn M. 
Rating:
5.0

Jen was fantastic - very helpful and responsive.

Marcus A. 
Rating:
5.0

The North Andover location was good. However I originally reserved 24 hour pickup from K's Fuel Stop, 297 Lincoln Ave Haverhill, MA 01830 (978) 374-4695. They had the wrong lock on the truck so the combination code did not work. When speaking the a customer service rep on the phone, he tried to switch my truck to another on the lot, and again the combination code did not work. I wasted 2 hours of my moving day dealing with that.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
4.0

Have an online pickup system that actually works. Don't ever try to pick up a truck using your phone. Your system is a disaster. An absolute joke.

Christian M. 
No reviews have been submitted for this location.

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