I received an invoice for moving blankets that I did not use. I received multiple emails that were in accurate.
Julie M
Customer Reviews for Northeast Storage Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website offers dollys for rent; I reserved two. Found out upon arrival that this location didn't have any dollies. Had to scramble to locate some for our moving day.
Hope CNothing
MARC GThe gentleman working was very nice. Very hospitable.
PAMELYN BMy experience with the gentleman at the desk on Saturday, December 14, 2024 was extremely helpful knowledgeable and answered every question I had and made it as convenient and easy for me as possible. Highly recommend him.
DAVID CThe truck was clean, very old and unstable. I was overcharged by one day for both the rental and the insurance. I picked up the truck at 5PM on November 18, 2024 and returned it on November 23, 2024 at 10AM. One day equals 24 hours. Please, reimburse the surplus.
PIERREANDRE AGreat customer service. Highly recommend.
Donna EGreat place. Nice people!!!
MAUREEN RPrices are way too high! Especially for just one way and the amount of time I had the truck! It was also my easy to get the truck in the morning because of not knowing what needed to be done before I arrived and when I actually got there.
Raymond GI used the virtual pickup via uhaul app. Overall the end result is what I needed but navigating the app was a bit difficult.
LeeAnne VGreat place. Great truck. Nice people !!!
MAUREEN RStaff was very helpful!
ANDREW GI rented a 10' truck months in advance only to be told the day before that all that was available was a 26' truck. You need to do a better job managing your fleet as this is not the first time I've had this issue.
Robert CEverything went smoothly!
Joanne LTruck I was given had 39 miles left on it when I picked it up. I had to gas up the truck before I even got to my house to load it. Returning the truck in the app was a nightmare. App would close on me after every photo upload and then had no record of my trip forcing me to call to finish the return. Don’t advertise an app and continue to push it on hold and have it fail.
Corey FOnline check in and check out were needlessly confusing
Warren DGreat convenient location and transactions.
James SNothing..this site was pefect for us. They had exactly what we needed AT THE last minute. Price was reasonable for what we had to do. Office space as well as the vehicle were clean and well maintained. So easy to go through this U-haul site!
Cheryl RPlease consider expanding pickup hours to include earlier options (eg 8am etc). 9:30am pickup is a bit late to get started with move. Thanks
Timothy WThe only thing I’d suggest is to have the truck fueled up.
Gregory OI was okay with thr overall experience i had to keep truck longer which became a ordeal in itself my original reservation was for Saturday in Malden. I was called Saturday morning and told the keys would be in the The lockbox there were no keys.. That did not help me at all. I had to reserve a truck early in the morning on Sunday when I needed it Saturday night.
Janet FThe passenger side mirror was out of adjustment and so tight that I could'nt adjust if for fear of breaking it. Had a idiot light illuminated on the dashboard. I asked about it for fear that I was doing something wrong. The staff couldn't tell me what is was for and told me to ignore it. Also The pick up office was not marked and hard to find. I needed to call them to find out where to find the office.
David NGood service. Easy to deal with and convenient location.
Richard LThis was a seamless process and I really appreciated how effortless it was.
Julie AJerry was a great help pick up and drop off was a piece of cake.
Paul DThe van that we received was dirty as there was garbage in the can from the previous individual(s) who rented the truck. It had been cleaned before it could be used, which is extremely disappointing. If we had more time, we would have returned the van for a different vehicle.
Joe SThe early check in did not work but that might have been my phone but everything else worked great.
Paul DIt was a good, easy, fast process.
Dennis MThe mobile app was so slow due to the poor cell coverage that the clerk in the office had to complete the work. I would add free wifi or fix the app. The clerk was great.
Judith BThe billing was way more than expected and not at all clear. I picked up the van at 4:00 PM Friday and returned it at 9:30 on MOnday. I needed it on Saturday. How did this become 3 days? I couldn't return it on Sunday. Climate charge? Honestly?
Bob WI would never again pick up a truck through the app. This location is fine when I have picked up a truck when a person is there, however they have short hours so this time we had to use our phone. It took over an hour and we called bc the app kept bringing us back to home, and the people we spoke to were extremely rude and not helpful. Awful experience!
Donna LLocation is conveniently located, and the person who works there is friendly and helpful. However, when I called there directly, he was unable to quote the terms and price for a one-way rental and told me I needed to call the central uhaul office. The one-way rental includes up to a certain # of miles in the cost, but this varies depending on the city, which makes it confusing if the nearest uhaul location is not in the same city you live in! Overall, the cost was about a third of any other truck and I would definitely use uhaul again!
Donna LEverything was very efficient and jerry was great to work wirh i rented three vans in the last 2 weeks and everything was great. Thank you for your great service.
Louann HSignage— Uhaul vehicles are in parking lot but no signage to indicate where office is.
Michelle MVehicle had change oil lite on . Missing a front hubcap . Van reservation messed up twice and I almost did not have a van . No apology or offer of a discount for my stress and inconvenience. Had rented from this location numerous times prior but new associates are not engaged in customer service. Will go out of my way not to have to go back to this location again.
Tom PIf not for the man at the counter who was friendly and helpful this rating would have been much lower. First, the tire pressure monitor system was broken so I was afraid I had a flat tire shortly after I started my ride to drop off my household items, this let to me having a two hour delay waiting to get a new tire. Second, the switch for the headlights and dashboard lights was NOT in it location not he dashboard but UNDER the dashboard. To turn the lights on and off, you had to be outside the vehicle and reach under the dash and try to locate the switch and turn it off and on. This is EMBARRASSING for U-Haul. Truly disgraceful that you would have a vehicle like this in service.
Paul FI got a pick up truck and it was supposed to be $.49 per mile after i returned the truck, the next day my recite said $1.09 per mile. Rip off false advertising for sure....
Nelson ACustomer Service was Top Notch, I will be back
Erin DThey overcharged me and and if I had not taken a pic of odometer I would have no recourse
Greg LThe representative was excellent, facility was spotless.. great job
gilles mJerry did an outstanding job of explaining the rental and online applications to ensure complete customer confidence and satisfaction.
Juergen CEasy sign up, Easy pick up, Convenient after hours drop off!
Hellen Mall good, thanks!
Peter WNone
Gregory MI am still waiting for a $52.75 refund on my contract 90829259 for $111 plus 49 cents any extra mile over 100. Since 4 extra miles cost should be 113 I was charged over $200 as the location desk must have changed my discounted reservation without my knowledge. Only 43 was refunded so an additional $52.75 is still due to be refunded. Please advise Diane McCarron(978)719.0124 cell
diane mFix your mobile app and thee lease requirements for identifying a person. The need for a passport or 2 forms of contact info or lease agreement or place of business is to much PII and most would not have or should give to rent a service. If that’s the set bar I’ll be seeking services else where
DENNIS MDisappointed that there were no dollies available. Otherwise, great experience.
Molly BAlways pleasant. This is the third time I have rented over the past 2-3 months and have always had a very positive experience.
David GExcellent customer service.
Irene HJerry was extremely helpful. Excellent representative for the business!!
Steven g