It was all good , but maybe have an earlier pickup time . 9am is a late pickup time .. but they were friendly and helpful.
Duane r
Customer Reviews for Northern Door
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was good, our frustration is not with Northern Door but with U-Haul in general - when we reserved the trailer we requested to pick up in Grand Forks but were called and told we had to go to Grafton which was a 45 min drive away. During our stay in Grand Forks there were plenty of the same trailer sitting in the U-Haul dealership in Grand Forks, this was beyond frustrating to have to take 2 hour round trip out of our day to do this. Grafton dealer was accommodating and pick up went smoothly
Jason TNothing but stars for the local shop. They don't work weekends, I was supposed have the truck back Sunday but I spent Saturday scraping Ice from my unusually steep driveway so the empty truck wouldn't spin when I tried to back up to my garage door. The Ice removal took most of the day Saturday so we didn't get finished loading until it was dark. I did have a problem trying to notify U-Haul online Saturday morning to let them know I would be late. At 1:06 PM K****** L****** called the first time , I was outside and my phone was inside, at 1:16 PM I went inside to warm up and heard my phone, i didn't know K****** but she had been calling to tell me that she had found my wallet... at the pick up point .... where she wasn't even scheduled to be working, had tried to call me four times to tell me she had the billfold I didn't even know I had dropped when I took pictures of my drivers license so I could still get a truck, even when the business wasn't open. The only less than perfect news was I left my car locked up a mile away when I picked up the truck, I didn't even ask K****** to bring my billfold to me, I just tried to figure out where she could leave it so I could pick it up when the truck was loaded , But she ended up bringing it to me, on her time, when it was 10 below zero! That is customer service, Thank you, K L I appreciate your effort.
William S