Nothing but stars for the local shop. They don't work weekends, I was supposed have the truck back Sunday but I spent Saturday scraping Ice from my unusually steep driveway so the empty truck wouldn't spin when I tried to back up to my garage door. The Ice removal took most of the day Saturday so we didn't get finished loading until it was dark. I did have a problem trying to notify U-Haul online Saturday morning to let them know I would be late. At 1:06 PM K****** L****** called the first time , I was outside and my phone was inside, at 1:16 PM I went inside to warm up and heard my phone, i didn't know K****** but she had been calling to tell me that she had found my wallet... at the pick up point .... where she wasn't even scheduled to be working, had tried to call me four times to tell me she had the billfold I didn't even know I had dropped when I took pictures of my drivers license so I could still get a truck, even when the business wasn't open. The only less than perfect news was I left my car locked up a mile away when I picked up the truck, I didn't even ask K****** to bring my billfold to me, I just tried to figure out where she could leave it so I could pick it up when the truck was loaded , But she ended up bringing it to me, on her time, when it was 10 below zero! That is customer service, Thank you, K L I appreciate your effort.
William S
Northern Door
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grafton, ND 58237
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