Customer Reviews for Northern Fauquier Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northern Fauquier Rentals

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Melandie H. on

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Very friendly

Bryan B. on

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Reserved for Warrenton VA, text me 2 days before move to Marshall 20 miles away, went to pick up it was closed at 320 supposed to be open till 4, had to call 1-800 number, over an hour on the phone doing contracts and wanted scanned pic of dl, no cell service in the middle of a cow field, bad communication, truck was high mileage and shook, scratched up all over, had to take pics before I left so I would not be charged, very bad experience, will make sure everyone knows not to use this location.

James B. on

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Stanley K. on

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Caroline F. on

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Your agent was awesome

Zan M. on

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Sean R. on

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A sign on route 709 to notify people of the entrance would be helpful. Theres a sign on the cross road that is very helpful but the turn in isnt necessarily the easiest to tell.

Evie M. on

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Customer Service was excellent! Will definitely rent from this location again!!

Steven A. on

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Craig G. on

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James H. on

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Edith H. on

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Excellent service as always

Charles M. on

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I was scheduled to pick up my truck in Haymarket at 8AM. I had someone stop by on Tuesday to make sure everything was in order and I called to double check on Thursday. Both times I was assured that everything was in order and that I would get an email with the access code the night before. (Obviously the people working at the Haymarket location do not understand how you system works.) When I arrived and followed the directions from your website I was told I had to wait until the store opened at 10AM, but the store had already told me they would be closed on Saturday for Mother's Day. I called your 1-800 and was put on hold for 25 minutes while I had to listen to a recording telling me how easy 24/7 pick up was. Eventually they transferred my reservation to Marshal (an additional 13 miles away). When I arrived there at 9Am I discovered they had made my new reservation for 9:45 and so I have to wait an additional 45 minutes to get my truck. Once again I was on hold for 20 minutes while trying to resolve this. When I finally got my keys it was for the truck parked in the back of trucks parked 3 deep. It took an additional 15 minutes to get the truck out. This location was also unmanned. As a result of all of this I was 2 hours behind schedule and had to pay for 30 additional miles making my bill nearly $40 more than my estimate. Returning the truck proved to be equally difficult as the app did not work and I had to wait until someone came into the store on Monday at 9:35 AM. Everyone I spoke to was very helpful, but overall I had a very bad experience.

tiffany M. on

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Edith H. on

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Lee L. on

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Mary P. on

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I reserved the trailer for a family member. The reservation required a credit card. I called the 800 number and was told my card was to hold it only … during pick up the appropriate card could be used. When we picked it up I was told that my credit card had already been used for the charges. Really?!?! Shouldn't you wait for the pick up before you charge the card????

Steven G. on

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Nothing to improve on

Darell F. on

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The Marshall personnel were great,

Gary S. on

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I bought a 2" hitch when I secured on line but when the location was changed they did not have a 2" hitch, they didn't have any hitches. Luckily I had a 1"7/8 hitch that work until I could get the 2" ball.

John L. on

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Carlos V. on

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Eugene B. on

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Jennifer A. on

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Everything was great! I highly recommend this U-Haul location--amazingly friendly customer service, and the business owner provided in-person check in even though I got there after their regular hours because she happened to be there when I arrived to pick up the truck. If I need a U-Haul in the future, I would not hesitate to do business with this location again!

Keith S. on

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Timmy G. on

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Carlos V. on

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Edwin B. on

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James L. on

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All was great! Staff was very kind, curtious, and helpful! No hassle, transaction was quick and very easy.

Alex O. on

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Karolyn P. on

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Excellent!

Justin G. on

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