There was an automatic gate that luckily someone was coming out and helped me gain access to the yard. The yard was completely muddy and I ruined my shoes. That person left, but another person showed up who was very nice but wanted me to move the truck to aThere was a automatic gate that luckily someone was coming out and helped me gain access to the yard. The yard was completely muddy and I ruined my shoes. That person left, but another person showed up who was very nice but wanted me to move the truck to a different parking spot. Luckily he showed me where the dropbox was. The Mobile drop off app was stressful to use and I would much have preferred to have a person check me out. I will never rent or return a truck again at a place that is unmanned. The pick up and return felt very stressful!
Jennifer B
Northern Fauquier Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marshall, VA 20115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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There was a locked gate and no Uhaul personnel on site. I was able to get through the gate and parked the truck next to 3 other Uhaul trucks. Then some guy told me not to park there. I needed to move the truck to a back corner. It was a busy area with semi trucks and trailers. I dropped the keys in a drop box and left. No friendly. Not inviting. Kind of a creepy vibe. Would not recommend.
Jesse Bno one was there. the location itself was convienient for us uhaul in gerneral was confusing everytime i attempted something the rules changed people on the phone were very nice. i don't have a phone to use an app made it very very very very difficult to get the pick up and drop off done dealing with it all was top 10 worst day of my life my brother says what the heck is their problem truck was awesome very clean and so easy to drive excellent truck to use.
MARY WU-Haul had incorrect mileage on it and had less gas then stated. U-Haul was in bushes and there was no office like site stated on U-Haul u have to call them to figure out where boxes are and u have to be bussed onto propy
emily AThis location does not have anyone on site to help you. The number listed on U-Haul’s website is disconnected. Only after contacting a uhaul customer service representative was when I was told that someone would be on site shortly to help me get my rental. No one ever showed up and I received a call from someone named Jay who stated they would take care of my rental over the phone. Jay gave me a rental that was blocked in by other vehicles. After I told him I could not get that vehicle out, he told me to take a different vehicle which had no gas in it. Extremely disappointed with how this was handled and I have yet to receive a call from a manager after I spoke with customer service regarding how poorly this experience was.
Naomi T