Customer Reviews for Northside Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northside Automotive

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Stanislaw S.
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Customer did not leave a comment.

DANIEL E.
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The 2 things I would recommend is the trailers are kept on a small hill and it make it hard to hook them up. Now the second part, it wouldn't be hard if the trailers had Jack Stands on them and this is NOT NorthSide Automotive's fault I have seen other locations and all trailers the tongues are just laying on the ground. This is ridiculous your average person can not pick this up and on top of it it makes it hard on any type of hill trying to hold up something heavy and yell for someone to back up because you can't use hand signals.

Jeff F.
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WILLIAM NEIL G.
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MAPLE M.
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Mark N.
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Hunter S.
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greg M.
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I was instructed to return it on a Saturday and that no one would be there. Had it back an hour early and a few days later got a call that I was overdue. So obviously the check in procedure on drop off days when no one is there needs some oversight.

Dean T.
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Friendly staff

Christine G.
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Customer did not leave a comment.

David S.
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Great experience

Mark G.
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Who is rain that day and the water was coming in the back got my boxes filled

BEN B.
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Northside is a great place for auto repair and Uhaul. They have a wonderful friendly staff who are always there to help. Wouldn't consider anyone else.

Mark G.
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Customer did not leave a comment.

BEN B.
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Northside is a great vendor. They treated me well. Can't think of any improvements to suggest.

Debra C.
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ken W.
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KenWong S.
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RICH E.
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The roof leaked in the attic area and several of our boxes got wet. The pickup dealer would not have known that unless someone else would have reported it.

Michelle F.
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jerry W.
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Tell renters if drop off is open to public... what are the business hours,

sandra L.
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Joel T.
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Sandra D.
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Tawnia M.
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Elena M.
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Will F.
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I dropped off after hours. The exterior and parking lot were very clean. It was easy to park the rental truck.

Pat H.
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Nothing that I know of when you said it would be there waiting for me it was Thank You

EDWARD M.
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Good business......great staff

Rhonda N.
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Customer did not leave a comment.

Rhonda N.
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They were very friendly and helpful. The girl who did the contract was very informative and helpful and they even sent a gentlemen out to help hook the trailer up to my car.

Art F.
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Customer did not leave a comment.

Janiss R.
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I don not want to order a truck online again. U haul changed pick up locations, and raised the price. There was not suppose to be mileage fees. The people at the pick up place were vere noce and tried to help. Even though my chat with a uhaul employee confirmed the plrice was suppose to be $143. No other fees.

DAVE Y.
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Pick up was difficult because we were a couple hours late for arrival time and had to call customer service to have time reset. Took quite awhile.

Mike O.
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They were very helpful in scheduling everything and made pickup and drop off as easy as can be.

joel T.
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Customer did not leave a comment.

KAREN A.
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Lisa S.
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SCOTT F.
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Laura F.
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We dropped off after hours.

jeff K.
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Good people and good equipment. Thank you. Will use and recommend this sight .

Cynthia S.
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After a bad experience trying to book online and a rude customer experience from the return phone call it was nice to be treated professionally in Montello. I resorted to calling them directly to accommodate my rental needs. Ashley and the staff went above and beyond.

Roger M.
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Keep someone on duty during the weekend hours. I had to unload my trailer without help.

WILLIAM V.
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Customer did not leave a comment.

Brian H.
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Denise F.
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Michael S.
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Brandon D.
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Terrance B.
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Bryan D.
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courtney D.
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John B.
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Steve F.
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Rhonda M.
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carolyn H.
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Devon P.
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JOAN R.
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David L.
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Very Fast and helpful service.

Peggy W.
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Everything went great. Very nice gal there. Very helpful.

Mark M.
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Mike K.
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Alan P.
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Jon S.
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The vehicle needed an alignment, steering wheel shook to the point I needed to frequently remove my hands, which I found unacceptable.

Larry D.
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Put cruise control on truck.

robert M.
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always good

CARL R.
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Very easy pick up & return

Penny S.
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Brian H.
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MARY H.
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Sandra R.
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Craig J.
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Steven E.
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Nothing, it's perfect

BEV B.
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Megan C.
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SHERRIE S.
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Jesse R.
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It's all good. Everything was perfect!

MICHEAL G.
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Ann W.
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Jeanna F.
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We will recommend the service to others and will definitely be using the service again!

KATHY B.
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Daniel S.
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Jerry L.
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Ken L.
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Brian V.
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William P.
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Mark S.
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Girls were helpful, polite and knowledgable. Thank you.

Brian C.
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Brian C.
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Brian C.
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not sure i am fine the way things are there thank you Brian

Brian C.
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Customer did not leave a comment.

linda S.
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CS rep was courteous and thorogh.She was new to this process but did very well. Avery nice place with helpful folks. At the dropoff site in Arcadia, the CS person was helpful and came out and checked the trailer and backed it into the place as I am not a backer-upper! Everything went well.

Kevin K.
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look at the contract and not charge me for turning the equipment in late when it wasn't late, don't make me waste my time calling back for charges that shouldn't have been charged, actually have updated address location on google maps, GPS; refund my money first before charging me for overage on miles instead of charging me twice and eventually refunding my money (supposedly); compensate me for the time and money I have wasted contacting you about the errors YOU made; return my messages and calls

Joel T.
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Customer did not leave a comment.

Doug S.
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It would be nice to have a larger selection of equipment available at this location and to not be charged for an extra day because they are not open on Saturdays and the equipment is picked up on Friday before they close.

JOAN R.
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Customer did not leave a comment.

Beth T.
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Nothing, very accommodating ...

JENNA P.
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Customer did not leave a comment.

Debrah N.
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BONNIE H.
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Customer did not leave a comment.

billie M.
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Did not like the fact the truck did not have a full tank. Did not know how much gas I would need to reach my destination and ended up putting in more gas then I needed too. So needless to say I spent more money than I needed to.

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