Customer Reviews for Northside Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northside Automotive

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Aqueelah S. on

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Customer did not leave a comment.

James S. on

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Customer did not leave a comment.

Mary W. on

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Was charged an extra day when I had truck turned in before the time was up.

Jay H. on

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Very friendly, helpful and caring!

christine y. on

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Customer did not leave a comment.

Ned G. on

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If you enjoy rude service and being treated like an inconvenience, this is the place for you! You get to watch three people take a smoke break, and then let their family members cut ahead of you. Once these apathetic and heavily tattooed entrepreneurs finally get moving, they’ll be sure to ignore your questions and act like you don’t exist. Also, don’t expect the items you ordered to be ready at the time of pickup. They’ll have to dig them out once you get there. Leave a half an hour for that.

Adam G. on

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The individuals here were very polite and helpful with the UHaul rental. But it is a crowded garage with not much parking space to leave a car when you come to pick up your rental.

Susan L. on

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Customer did not leave a comment.

Kendra I. on

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Awesome people and excellent customer service.

philip c. on

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I was charged double for this rental. I informed the agent of the time period the rental would be returned. There was no mention that additional charges would be incurred.

Brenda J. on

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Lindsey M. on

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The staff at this location was very friendly and helpful. Great customer service!

Brandon S. on

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Multiple issues with the trailer being ready. Spend extended period of time getting it ready for me to rent. Associate was friendly but his boss was less than helpful. Trailer was clean and ready to go. Placed my reservation on will call to be dropped off at any location with in the 3 days. In which I did!

Jason A. on

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VICKIE S. on

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Nothing, they were great.

Edward R. on

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Todd W. on

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BRIAN A. on

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I was not asked if I wanted the insurance for the trailer but was charged for it anyway. I have a reference i.d. 1799542, waiting for reimbursement for the insurance.

Melissa o. on

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Your sales rep for U-Haul was very rude and charged my credit card $79 and then 1440 on top of that and I asked her to take it off I did not buy the insurance they overcharged me and a very rude

Roger T. on

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This location is on a very busy road, has a very small parking space, which was already filled with cars. They certainly did not have room to park a 26' truck. Inside the shop, there was incredibly loud music playing from a group of guys who were working on motorcycles. I will choose a different drop-off place next time.

David G. on

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thomas p. on

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brigget h. on

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Cory M. on

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My trailer had no left light. I had to do the electrical wiring myself. It was not wired at all! Also my order had been canceled. I ordered two trailers and when I called to confirm the day before they had cancel one of my trailers. I had to spend hours over the course of a couple of days in order to work out the details. I am not at all please with the experience, especially with the amount of money I paid for the trailers. There was zero customer service or curtesy shown. I should have received a phone call regarding them cancelling my order (which they did not do) and I should have received a trailer with a working tail light (which I did not receive) I expect things like this from other moving companies, but U-Haul is supposed to be the industry leader. I would say there is work to be done.

DOUGLAS G. on

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Glen L. on

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Russell R. on

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Brian t. on

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Needs to fill tank up all the way prior to renting out to an out of town guest. Clean BUT needs an alignment.

heidi m. on

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Norman B. on

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Jeff K. on

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