Customer Reviews for NorthStar Tire & Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of NorthStar Tire & Auto

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Brandon K.
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Customer did not leave a comment.

Bob T.
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Keep doing what you did for me. It worked out great. Thanks

Al B.
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Customer did not leave a comment.

Bradley B.
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It was a nuisance to have to pickup the trailer in St. Cloud, however, Northwest Tire personnel were great. I enjoyed working with them. A little more advanced notice than 1-day would be better.

DAVID K.
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None of the employees were wearing masks (there is a mask mandate in Minnesota right now)

Christine L.
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They were courteous and didn't charge me for anything.

Darren V.
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Customer did not leave a comment.

Tom L.
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Great

Mark H.
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Customer did not leave a comment.

Maximilian M.
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Our reservation was originally scheduled for 7:00am however it was switched to 9:00am and I didn't find out until 2 days prior to picking up our truck, via text message. I didn't realize I needed to look for the 24/7 mobile check in option when booking before store hours. I take responsibility in not confirming our pick up time, however it would have been nice to know earlier so no matter what always call and confirm your times. With all that being said North Star Auto switched our reservation back to the normal time and were very kind and friendly to work with! Thank you North Star Auto for helping us out in a pinch, we are truly grateful.

Kenneth O.
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Nothing

Travis H.
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Robert C.
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??????

Sarah B.
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Shafie M.
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This location that I picked up from my truck was the Best place friendly staff great customer service I highly recommended to my Family and friends to go check it out

Todd T.
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More clear about the pricing, drop off, expectations. Vehicle could have been cleaner, and the overall alignment was off on the vehicle as well as the slight wind on the road would veer the vehicle off quite often. Going over 45mph made the vehicle quite hard to control.

Mark S.
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Mark P.
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Robert D.
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Ryan R.
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Kip P.
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We did not receive all of the equipment necessary / that was reserved.

Emilene K.
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James R.
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HENRY K.
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Stephen O.
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james V.
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Dennis W.
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Woman who helped us find and schedule the trailer was very helpful. She was pleasant and knowledgeable.

bruce T.
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No smoking in trucks. It's a big turn off due to allergies!

Wayne M.
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Jerome M.
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Cameron K.
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Rebecca T.
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Linden F.
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Glen F.
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Don't call the day before I am to pickup trailer and and tell me they don't have one. Made reservations three weeks in advance.

Randolph O.
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I only had minimal time in the shop dropping off the trailer, but the person handling the transaction was cordial answering our un-Uhaul-related questions.

Brian B.
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Carol N.
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paul P.
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Tracey G.
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The person handling the transaction was a complete idiot who complained the entire time while trying to figure out the paper work. On top of that offered no help or assistance in how to operate the equipment. Lucky for uhaul Im very mechanically inclined so it was not an issue. He did offer to hook it up, however he had 4 other people all in the office and his patients for people ran out before he even finished my paper work.

JOHN H.
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Margaret M.
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james D.
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Mark D.
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there was a sticky stain of some kind of drink in the passenger side wheel well and the truck smelled like cigarettes, (pack of smokes was sitting on the dash when I picked it up.

raymond L.
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Kevin B.
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Scott W.
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Include the requested materials in the vehicle when picked up.

JAMES J.
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brian V.
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Patricia H.
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Mary E.
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Nicole W.
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It was very dark by the truck and hard to see with an evening pickup.

Kerry M.
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Windows inside and outside were filthy. About 300 miles into my trip the check oil light came on. Ended up having to add 4 quarts of oil. After opening the hood to check the oil, noticed the cap was missing off of the coolant reservoir. Also, the headlights were very out of line, making it hard to drive at night. I was reimbursed for the oil and resivior cap, but feel I should be reimbursed for the 2 hours it took to find a replacement cap. This truck was not serviced very well.

Kathy W.
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Customer did not leave a comment.

Omot A.
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Great

kim B.
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ALLEN B.
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Scott D.
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Michael S.
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We attempted to get our truck after hours through the app (like uhaul said we could do) but it didn't work. I trued multiple times on different devices. We showed up the next morning when the office was open to get the truck and uhual had given our truck away.

Falen N.
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The location is clean but they have very limited space for you to park and it isn't very easy to back a trailer up anywhere at the location. The personnel helped me but acted like it was an inconvenience to them. Will be using another location next time

linda G.
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Gary B.
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Monte B.
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Jennifer J.
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Timothy R.
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MELISSA D.
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Very easy to rent from North Star!

todd B.
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Anita C.
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Todd A.
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nathan J.
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Gretchen M.
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Anthony W.
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The location that I picked up the vehicle was different than the location I chose online. Although the different location was included in the confirmation text, I didn't notice the change until I went to pick up the truck that morning at the location I chose. I believe the changed location should be more clearly articulated, including possibly a second text message.

Matthew J.
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Contract had a discrepancy between listed truck and actual truck rented to me. I only checked one area of paperwork which matched the truck # I picked up. This created an issue when trying to return truck. I still don't know if it is all resolved. Truck box was dirty inside and blankets were in a plastic bag but were WET when put in there. They didn't have enough moving blankets which I had reserved either.

Andrew G.
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It was raining while we were using the truck. The truck leaks and a bunch of our stuff got wet.

Catie K.
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Great customer service, hooked everything up for me quickly and I was on my way!

Dennis W.
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Customer did not leave a comment.

Anthony L.
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Wayne M.
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Ron G.
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JERRY S.
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There is nothing you need to do to improve the service I got. Most importantly was the 4x8 itself. At only 4 feet high my car blocked the wind and did not create any drag while driving. It was an excellent tow. My only request would be a "locking system/device" for the hookup to the ball joint. While no one attempted to steal the trailer, piece of mind with a lock would have been nice. Jerry X Shea

JENNY G.
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Brad T.
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Cory V.
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mary M.
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Staff was excellent and very helpful.

Muffy S.
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Elizabeth K.
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Jacob J.
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The truck had a broken seal which made it unbearable to drive. The ears of the driver hurt after driving it. Also the seat was broken on one side making it so you were tilting to one side the whole drive. Very unpleasant

Matt G.
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Great service and smooth return.

JANICE S.
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Brake lights did not all work on trailer. Not all lights worked. This is maintenance that should be taken care of when these items are returned or prior to them being rented out again. You charge a standard fee, there should be a standard in your maintenance also.

Garrett G.
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Sandy P.
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MICHELLE H.
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maybe something to make it less slippery in the truck

MATTHEW H.
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Have an unload ramp on the 6x12 enclosed trailer. Hard to load and unload larger items.

tom H.
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Customer did not leave a comment.

Margaret B.
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Salesperson had no idea what he was doing. I declined insurance but was charged anyway. Truck was filthy with cigarette butts all over. Gas tank was almost on empty but was told there was a quarter of a tank. Never told us where to drop off truck.

Olivia S.
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Customer did not leave a comment.

NATE Y.
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ANTHONY N.
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Get new improved card reader/signature boxes.

RANDALL C.
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Customer did not leave a comment.

Derrick F.
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No reviews have been submitted for this location.

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