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ANDREW S
Customer Reviews for Northtown Mobile Home And RV Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was also a great experience, very helpful and quick! Thank you!
Scott CGood service including the staff very efficient. Only thing is that when you exceeded the 24 hrs lease for an hour it is automatically be equilent to 48 hrs charge. There should be an appropriate pro-rated fee for extented hour.
MARCELINA EEverything went great!! Very friendly and knowledgeable. Will not hesitate to rent there again.
TRACI MI have no complaints. The employee was very helpful and friendly. The trailer was in good shape. It was a painless experience.
BRIAN GOwner met us after hours for the drop off. Very pleasant and helpful. Thank you.
CHARLES HJessica in Kingsland was very nice and helpful. Her daughter was very friendly also.
LOWELL UThey were closed when I dropped off
Frank DVery helpful as well. It was 27° when we turned our 26 foot truck in. She sent us into the warmth while she checked the vehicle in and gave us the all clear.
KIMBERELY VIt was a little challenging to retrieve the key to the truck, but after mixing up the code and then resetting it worked. Thanks.
BethAnn BThe lady at this location made everything fast, simple, very knowledgeable with a fantastic attitude!! Elizabeth
ELIZABETH SVery nice
JOSHUA SThe owners were delightful! Great customer service!
AMY LNothing comes to mind. The experience was very pleasant from equipment pick-up to return. We wouldn't hesitate to do business with Northtown again in the future.
William AExcellent and friendly customer service. The trailer worked very well and was clean and properly maintained.
Michael TJessica was just fantastic. Customer service doesn't get any better than this. Great job!!
MARK SSuper friendly and willing to help. Great experience overall.
Katie BI rented a 26 ft truck in July and Jessica was absolutely amazing. She did everything in her power to make sure that the truck was available, ready and that included even working on a day she was off. She was the greatest and even though I asked her many questions she never got frustrated with me. She is the poster child for the type of representative that U-Haul or any company would be proud to have representing them. The equipment was clean, ran perfectly on the trip to Nebraska and the entire experience was great. Thanks a million Jessica!
Peter Bgreat service
dan hThe padlock on key box #1, with a combination of PURA, sticks, and is hard to operate.
BRYAN BI haven't used a rental truck in a while. I was surprised that backup cameras aren't standard equipment. If any vehicle needs a backup camera, it's a big boxy truck.
JOHN RHad an ABS light which was resolved at my location (Dallas, TX) by a u-haul technician. Pick-up and drop-off was easy and quick!!!! Thank you, Bill Jester 410 CR 142 Burnet, TX 78611 M: 214-908-8218
WILLIAM JGreat service!
JERRY RGreat customer service
CLINTON WThe gentle lady at Kingsland was very nice and helpful. I would recommend her to all of my friends and family.
OSCAR RThe other location in town is not a real Uhaul business. There was no place to park or any signs.
Kerry PNorthtown Mobile Home & RV Parts is awesome. Jessica does a great job. I love working with her.
Jesse HGood
INOSENTE AJessica was very professional and knowledgeable!
donna-louann hExcellent customer service.
PATRICIA HThey are very nice and very helpful!
Rudy PNot a thing!!!!
KENT GThe location was fine but the overall online services is very difficult and not user-friendly it was very stressful. Hopefully I will never ever ever ever ever ever ever have to use u haul again
JUNE RSuper service, explained everything, did the hookup and unhooked when I returned it. Everything was easy and quick.
James MService was great, personell knowledgable. We were on the road in 30 minutes. Thank you
Otha HVery impressed with this excellent UHaul location. The owners/staff were very helpful and efficient. Now that I have found this location I'll come back to the store for my RV supply and parts needs.
James DSo we turned in the truck after unloading on the same day we picked up 11/7/24 (earlier than required.) We were told we had to pay an additional $66+ bc the contract said we pocked it up 3/4 full. It was not and explained the already described situation above. It was 3/8 Full and we turned in 3/8 or more full. Fortunately the manager there contacted her area field manager and figured out how to bypass the additional charge. We appreciate it.
Dianna RI love this location! Always clean, friendly, helpful and have what I am looking for.
Christal SI have enjoyed using the location. The manager and personnel who help me are wonderful...friendly and knowledgeable.
Kimberly RBest experience I've had with u haul in a while.
Douglas MFront desk lady was very helpful and friendly!
WILLIAM STop tier location. Beyond helpful, accommodating, respectful, & friendly. Every business should be run like this one
Joshua RExcellent
RUTH CJessica at Northtown Mobile Home and RV Parts was amazing. I rented a 5x8 trailer and quickly realized it was going to be too small. She helped me cancel that reservation and then got me into a larger trailer in only a few minutes. She was great!
Jesse HI will not be recommending uhaul to anyone after having to do anything with the customer service.
terra eNothing at this time.
Charles FThe person at the location was very pleasant and easy to work with
Rudy PExcellent staff and establishment. Very easy access and the staff was very courteous.
Shayne Reasy to drop off after hours. I called them when they opened to confirm that they saw the trailer I returned and they were very friendly.
Jesse H