Customer Reviews for Nova Sports
(U-Haul Neighborhood Dealer)

43 reviews

1808 Woodmoor Dr   Monument, CO 80132

(719) 493-9978

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 493-9978

1808 Woodmoor Dr
Monument, CO 80132

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

Very friendly competent staff. Very easy to deal with.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Jae Won S. 
Rating:
3.0

Was told we could return the rental at any Uhaul location but found out that it was not the case. Was very iinconvenienced to drive to this location for drop off.

SABASTIAN H. 
Rating:
5.0

Customer did not leave a comment.

LEIA B. 
Rating:
5.0

Jenny at this site was especially helpful and pleasant to work with.

Doug W. 
Rating:
5.0

Very Customer Friendly! We were issued a new 10'Box (only 15,000 miles). A piece of mind for a 2,000 mile trip.

VICTORIA S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE L. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Very friendly and helpful staff

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

It took one hour to get the rental completed! Because there is no internet service at the location, it kept failing. When we tried to leave to find connectivity, we were told we were too far away from the location! Although we had rented the truck for four hours, by the time we got on the road, we were only given three hours! We rushed to make the deadline. It was an awful experience and I will never rent from you again. Additionally, I am telling everyone who lives nearby to never use this location via Nextdoor.

Allison R. 
Rating:
1.0

This was a new location that had just started renting trucks. I was sent to this location which was fifteen miles away the day before the pickup date vs the 3 miles that my rental reservation had stated for two weeks. I tried to pickup the truck using the 24/7 app but it would not recognize the location or the bar code pictures I took on the building. Ended up having to wait 45 minutes for location to open. Tried to upload pictures of some damage to truck but never was successful after 3 tries and about 15 minutes. Reserved an appliance cart and 4 dozen pads but they only had 2 dozen. After an hour and fifteen minutes trying to finally get the truck (I was the only customer) got to home to have loaders start loading, opened the back of truck and no appliance dolly. Ended up going to another location to get more pads and appliance dolly. Truck was great but the checkin process was the worst I ever had with UHaul.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Diane K. 
Rating:
3.0

Fix broken parking lot

RAMIRO T. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Nova Sports did an excellent job! Best service I have ever had at a U Haul facility.

GARY T. 
Rating:
3.0

Customer did not leave a comment.

Ashlynn R. 
Rating:
5.0

All went very smoothly so no improvements needed. Cheers!

Michele S. 
Rating:
5.0

N\A

Michael B. 
Rating:
5.0

I've used this location before. The staff is excellent. I turned the truck in after hours so I didn't interact with them directly this time.

Shawn W. 
Rating:
5.0

Clean the exterior of the trucks.

MIKAYLA A. 
Rating:
4.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

The representative was not wearing a mask and did not know the status of the equipment we requested. We eventually did get the required equipment but it was a frustrating experience.

Sarah L. 
Rating:
5.0

Excellent service they really took care of me in a time of great need.

KELLY H. 
Rating:
5.0

The person that I spoke on the phone with ti make sure I was dropping it off at the right location was super nice

Mariselly C. 
Rating:
5.0

Nothing. They were great.

ROBERT P. 
Rating:
5.0

Amber and Will and their staff worked like crazy in three feet of snow to get us underway on time. they were great.

ROBERT P. 
Rating:
4.0

The trailer was extremely dirty on the outside so I pressure washed it before turning it in. Inside was clean.

BRENT F. 
Rating:
5.0

I had some difficulties with getting the app to accept my license photo which caused some delays in the process. It took nearly 25 min to complete the pick up process which cut into the time I had available for my move project. It would be helpful to notify the customer how long the process can take so that we can plan accordingly.

Sandra E. 
Rating:
3.0

When I dropped off the rental truck and tried to do self return on my phone I could not get a strong enough signal to perform the necessary return process. When I made it home with a wifi signal it would not let me because I was not at the drop off location. I dropped it off Saturday Night (1/30/2021). the facility is closed on Sundays, so they didn't check me in until later and I have been charged more than the contract. The reason I would not recommend returning a truck at this location is due to not being able to use the app to return the truck. I have nothing against the people working there as I had no interaction with anybody.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

JOSIAH B. 
Rating:
2.0

No signs to get to you to the office. No one answered the phone.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
4.0

There was no obvious sign or clear direction for where to turn in the key. We wandered around and accidentally found a person who said she was with UHaul. Since it was during business hours we didn't want to just drop it and leave without talking with someone.

DANA H. 
Rating:
5.0

very nice personal

John G. 
Rating:
3.0

Snow was not cleared off the vehicle prior to rental; trash still in the driving section; ramp partially broken Signs to get to the rental office are not very good

John P. 
Rating:
4.0

Customer did not leave a comment.

Louis H. 
No reviews have been submitted for this location.

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