The office at this location was poorly marked. We could see the trucks and trailers but there was no U-Haul sign on the building. The lady working there was very nice and helpful . What you do not ask in this survey….is what we think of your central reservation system ( the most important). That needs a LOT of improvement! It took us 3 attempts to get the trailer we needed. 1/ location change 24 hours in advance, way too far ( over 30 miles). 2/ told at the pick up ( also changed 24 hours prior!) that we could not rent what we had reserved…. That could have been figured it out at the time of reservation.
Joel L
The Mine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monument, CO 80132
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This facility was clean and accommodating. The staff was knowledgeable, organized, very helpful.
Kent Mnone
Joseph CIt was quick and efficient. Just what I wanted for a short term rental.
KELLY MI was very upset when we checked in the truck using the U-haul APP. We were charged an additional $12 for mileage. We picked up the truck in Aurora at your location on Abilene. Drove the truck directly to our house in Aurora. Loaded the truck from our driveway, We then drove the truck to our address in Monument. After unloading the truck we drove the truck to your drop off location on Woodmoor. We were charged for additional miles. ARGH! Maybe we should have had someone deliver the truck to us and pick it up to avoid the additional miles that were not calculated correctly in your mileage plan, Since there was no one to talk to when we dropped off the truck we were subject to your charges in the APP. We have rented several trucks from U-Haul over the past several months. We should be rewarded for frequent rentals. I am disgusted with your mileage calculations!
John K