When picking up my vehicle, it had 1/8th of a tank of gas. When I asked the U-Haul employee if I was expected to fill the tank up once I was done they stated I only needed to have as much gas in it as when I picked it up, so 1/8th of a tank. When I proceeded to drop the vehicle off at the end of use, I returned it with the same amount of gas as when picked up, 1/8th of a tank, but I was informed I was going to be charged around $16 for the additional gas that it was missing, plus a $30 gas convenience charge. To avoid these charges I then went to a gas station nearby, put $16 worth of gas in it, which then doubled what was in the tank when I first picked up the vehicle. I absolutely felt scammed and won’t be retuning.
Connor H
The Mine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monument, CO 80132
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Customer Reviews
- 4.0 Average Customer Rating
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Very good customer service
MARK SI didn't care for the remote drop off. I arrived at 3:30 in the afternoon and did not see a human. While ok not great.
HOLLY RI couldn’t access the truck because the keys were not in the lock box. I couldn’t speak to anyone onsite because it was a weekend and no one was working. After reporting this to customer service, no action was taken for almost 2 weeks. Then all I got was $50 back from my prepaid $125. Horrible experience, won’t ever try to use them again.
Peter NA lot of representatives on the phones are very unprofessional.
MICHAEL B