Customer Reviews for Novelty Shoppee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Novelty Shoppee

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Shemeka F. on

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Customer service was very knowledgeable and prompt. Everything was in great condition. This is the best uhual company ever. Five stars isn't enough for the great customer service.

Ebrima J. on

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Unprofessional customer care. Remarks that were not appreciated such as, The girl working there- “Let me see your license, your name is probably hard to spell right” Me- “Why would you think that?” Her- “There’s an African store right next door haha” Me- “Who said I was African” Her- “your accent” I lived in Rhode Island my whole life. That is not funny and I will not be shopping with U-Haul again. She made a comment to an older lady that also worked there during a conversation about another girl saying, “her mom should have swallowed her” while we were waiting for her to process the transaction. I am extremely disappointed with U-Haul and will never return. Terrible experience and I shouldn’t have spent my hard earned money here.

cathy C. on

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I want to this spot because it was open on sunday. I told the lady i had to move a dryer. Moving was only 4 mile from my home and 1.6 mile from the uhaul. This spot over charge me on mile. When she was doing my paperwork she type in information that she had on a paper. I signed all the paperwork and she gave me the keys and took a dolli out the back. When I returned the truck she said I dove 54mile. I told how . Them miles are wrong. I told her a have google and it is showing how many mile it takes. I told her 54mile that is more mile if I was going to work in north druid rd to Mountain Industrial. She told me your not going to get your money back because it is on the contract. I thought to myself okay they scann scammed me. They're not going out physically looking at the miles there just looking at a piece of paper from the last person and the piece of paper could be the wrong person or she could have typed up the wrong paperwork that she's looking off another contract and I don't think it's accurate because honestly I only went to the store to get my dryer and I drove back home and I live basically 4 miles away. Does not add up to 54 miles. I tell told her a have Google Earth and it can track where I went and how many miles what is the number where I can file complaint because this is not accurate she gave me the number to snotting her head. Should have known something was up cuz she started throwing Keys all on the ground because I guess it was keys that trucks weren't there so it confused her there's Keys all on the brown she act like she didn't want to be there but I just ignored her because I just needed the truck and told her thank you after I laughed. Lesson learned always look yourself because not everybody's honest in this world.

Lisa B. on

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Amazing customer service.

Jessica S. on

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Very helpful with returning equipment. Very easy and quick return.

Ayokunle O. on

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Erickah C. on

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Be sure to upsize not downsize if you don't have the confirmed size truck. Debra and Michelle were very rude and unprofessional.

Caressa M. on

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I came here to pick up my rental truck and Erica and "the old man" (Bill) took care of me from the time that I walked in to the time that I returned the truck. They're both very charming people that you'd just want to go and just hang out with lol! It was a very personable experience on a day that could have been hectic. With moving being as stressful as it can be, it is great to know that good people like this father-daughter duo can add some sense of relief to it! Thanks Erica! I will be returning and I highly recommend renting with The Novelty Shoppee - Uhaul!

James H. on

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Tesfaye N. on

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Anna C. on

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Both people who helped me went above and beyond to make sure my experience was positive. By far, best uhaul experience

Elizabeth H. on

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Julia M. on

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Brandon H. on

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Great experience great people

Kenan L. on

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jaquan H. on

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Free rentals cause it don't get no better! Thanks a lot Tucker

james S. on

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Poor

Frederick K. on

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travis P. on

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Best U haul rental place ive ever been to

jie H. on

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Excellent!

Janae M. on

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Very helpful office gal, will rent from them again

Alexander S. on

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Betsy L. on

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andre F. on

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Customer service was perfect

John S. on

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enold G. on

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She was very respectful and professional in customer service

Cecelia G. on

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Stay as customer-oriented as you already are! Erica Young is always professional and pleasant. I keep returning to this location because she is always responsive to my needs.

Patricia F. on

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WILLIAM M. on

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Patricia F. on

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Teresa P. on

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They were very friendly and help full.

Jessie J. on

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