Customer Reviews for Novelty Shoppee
(U-Haul Neighborhood Dealer)

506 reviews

2256 Fellowship Rd   Tucker, GA 30084

(770) 908-1328

Location Hours

  • Mon-Sun: 10 am - 6 pm
Special Operating Hours
  • 10/24/2021 - 10/31/2022: Closed

Services at this Location:

Contact Us

(770) 908-1328

2256 Fellowship Rd
Tucker, GA 30084

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
Special Operating Hours
  • 10/24/2021 - 10/31/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Office was not manned when I dropped off vehicle. Instructions were posted and easy to follow.

Herman M. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Nothing-friendly fast service

CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

ANDREWPHILIP K. 
Rating:
3.0

Customer did not leave a comment.

Sintoya W. 
Rating:
3.0

Renting location had no working telephone; had to physically visit the site to verify, get clarifications.

William B. 
Rating:
4.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM W. 
Rating:
5.0

There did very good

Hattie O. 
Rating:
3.0

Customer did not leave a comment.

CARMEL B. 
Rating:
3.0

Customer did not leave a comment.

Victoria G. 
Rating:
5.0

This location was the best will be coming back here.

Anthony J. 
Rating:
3.0

I was overcharged.And It took until 2 days ago to get my refund to my account.First of all I reserved a van.There were not any at this location.The manager was not available Unpleasant experience.

stephanie H. 
Rating:
3.0

Started off rocket but it was okay.. need updated equipment

ZANDRA B. 
Rating:
5.0

The ramp did not attach to the truck because of missing hooks. I asked to have some kind of a rebate because I had to deal with this issue and physically lift heavy items over this gap but they did not offer anything for the inconvenience

ROBERT S. 
Rating:
5.0

Customers...we are the problem! I had to wait for the person who rented cargo van as some kind of "emergency". That customer, after been told of the 5pm reservation and saying he would be there, showed up at 5:40! The employee was apologetic, not her fault but the customer's! Who he was charged for inconveniencing others!

CARMEN R. 
Rating:
2.0

I had some issues with the bill and the service provider location hasn't been answering the phone so I can dispute the charges. I was over charged for the uhaul truck.

Ian D. 
Rating:
5.0

Keep doing what you do.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

Anna V. 
Rating:
5.0

Customer did not leave a comment.

ELI S. 
Rating:
5.0

Customer did not leave a comment.

Leor R. 
Rating:
5.0

Simple and easy

DANIEL O. 
Rating:
3.0

Make sure phone number is working at the location. Very frustrating to not be able to call location directly to extend time. Had a 15+ minute wait on 1-800 line.

Dwain C. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
1.0

Don't advertise as being open and allow people to book online during your working hours and you not be open. I spent hours trying to talk with customer service and get instruction on the mobile sign in to get a key for the truck. The app is glitchy and the web browser is one of the worst navigating tools I've ever used to book a service.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

REBECCA S. 
Rating:
4.0

The Uhaul web site and app are nice. BUT they only work every once in awhile. 2 of my last 4 pickups - they would not work and I had to go inside to pickup my vehicle.

TED M. 
Rating:
1.0

She charged me $90 on top of the $55 rental for the 17 foot truck for about 5 hours. Only went 35 miles and got charged an insane amount. I would like my money back!

LOGAN M. 
Rating:
5.0

The service was excellent I had a problem with the ramp of the U-Haul would not come down when I went back to return it I got very excellent customer service representative that was there was amazing

JEAN L. 
Rating:
3.0

Truck was not clean

TIFFANIE G. 
Rating:
1.0

The inside of the truck was disgustingly filthy and so was the shop. The clerk was nice, but if we weren't short on time we would have book a reservation at a different location. We wiped down the steering wheel enough to drive(and still wore gloves) but the cup holders had caked up dirt/unknown dark substance and every other part of the truck was filthy like it had never been cleaned since the truck was purchased. We expected better especially during covid. Please CLEAN the inside of YOUR TRUCKS!

Glenda H. 
Rating:
3.0

Dropping off in some locations always come with issues especially when it is a one-way. I drove around Atlanta for some 45 minutes before I could get a place that accepted the equipment. That was awful. Make dropping off a bit easier.

Olusola J. 
Rating:
3.0

The lady who helped us was very kind and informative. I would use this location again.

Antoinette W. 
Rating:
3.0

Customer did not leave a comment.

BERNARD K. 
Rating:
5.0

Very good experience. Timely and knew their job. very personable.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Ronak K. 
Rating:
1.0

-location was supposed to be open, it was closed - truck was empty of gas. “3 mi to empty”. Gauge read below “E” - missing appliance dolly - had to rid all over to find an appliance dolley - $25 in gas and 4 hr last for a 1.5hr job to move one refrigerator - awful experience - 20- ur uhaul. Ustomer

David G. 
Rating:
3.0

N/A

Adam D. 
Rating:
4.0

Customer did not leave a comment.

TED M. 
Rating:
5.0

Customer did not leave a comment.

Olugbenga A. 
Rating:
5.0

Making sure the inside of each truck is wiped down and cleaned on the inside after each truck return.

Ashley R. 
Rating:
5.0

Excelente service! And fast!!! Thank you so much!!!

rogelio G. 
Rating:
4.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

I by myself cleaned up the floor of the truck. But I was willing to do it.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Pleasant customer service Good experience

Shannon C. 
Rating:
4.0

Takes too long to check in and out.

Dianne R. 
Rating:
1.0

These people only gave me $50 dollars back and after I loss $3500 due to the condition of their equipment.. he said he drove it after the van was checked out by roadside assistance he lied .. that van was gone the next day .. the only reason road assistance allowed me to drive it was because he said the wheel won't fall off .. and we got to tow it and give you another van but I know you have to work .. I drove that van 45 miles per hour back only to not get to work and be giving $50 refund fucc y'all

Charlie B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Dylan J. 
Rating:
5.0

Jackie was absolutely wonderful! She patiently answered every question and concern. She did everything to assist me with this move from my first call and those that followed through returning the truck. OMGoodness. The truck was clean and very comfortable to maneuver and everything worked beautifully. Rest assured I'll only rent from U-Haul! Thank you!!

judi B. 
Rating:
5.0

Customer did not leave a comment.

Abby D. 
Rating:
4.0

Customer did not leave a comment.

jessica S. 
Rating:
5.0

The lady was really sweet. She made the experience fast and nice. Very positive nice attitude.

Millicent B. 
Rating:
4.0

The pick up was right on time, the customer service was great.

Lonnie B. 
Rating:
5.0

I love this location for U-Haul they are super friendly and excellent customer service skills. Love the manager and employees there

AZAR M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kent G. 
Rating:
5.0

Mickey and Jackie were easy to work with. I would highly recommend this location

Mark Y. 
Rating:
3.0

The office did not open at 9 am as indicated but everything else went fine.

Debbie robert B. 
Rating:
4.0

The store had a strong smell of cigarette smoke. Would prefer for inside to be nonsmoking. Also no employees using masks making us a bit uncomfortable doing business inclose quarters. Having said that, the service was great. Jackie qorked very hard to get us the truck we reserved even though it was late being returned due to an extended reservation. We appreciated her calling and communicating with us. Also easy pick up and drop off.

heather R. 
Rating:
2.0

My keys were not in the drop box at 8am. I had to wait until the manager of the store opened at 9am to retrieve my truck keys.

Scott G. 
Rating:
2.0

When the service representative tried removing the Mercedes from the auto transporter, he ripped the left front bumper of the car off.

ROGER H. 
Rating:
5.0

The woman was so friendly!

James R W. 
Rating:
3.0

I arrived 8:05a for a 7 am reservation, 5 minutes after my scheduled rental time frame. The shop wasn't open as it was not scheduled to be open at 9 am. That said, the rental van was not there. The store employee arrived at 830 am to prepare to open the shop at 9 am. She asked me was I there for a rental, I replied yes. She phoned the person who had the van and communicated to me that the lady who had the van would be there in 30 minutes. I waited until 945 am, no van. Being a holiday and not many other locations open, I was told (at 945 when I went back into the store to inquire) that the truck would not be back at all that day. Disappointed, I told the store employee I would come back later to see if there was another vehicle I could rent. I returned at 330 pm to see if anything was available to rent and she offered up a 15-foot truck that I had to return by 9 am the next day for a scheduled rental. I accepted the rental and asked if I could get the van mileage rate of .59/mile since the reserved vehicle was never there for my scheduled rental and I received no communication from u haul or from that specific location. She replied no, she could not offer me anything. I rent trucks regularly from U-haul (as I have an account with the company) and have not had such a poor rental experience. I always receive some kind of communication from if it is a text or email. With this reservation, I got nothing. Even this location has been very pleasant to rent from in the past. I would like someone from the company to phone me regarding this rental experience.

Rodney P. 
Rating:
5.0

Nothing, everything was great! Thank You!

Brandon J. 
Rating:
5.0

The staff was extremely helpful. Nice out of the way location.

THERESA S. 
Rating:
5.0

The service was excellent and the lady that worked with us was very nice and helpful.

Debbie B. 
Rating:
3.0

They charged me for a vehicle use and extra money out of nowhere

Manuella K. 
Rating:
5.0

I always choose the Novelty Shoppe for my UHaul needs. They are excellent!!!

Derrick D. 
Rating:
1.0

Even with a guaranteed reservation made well in advance, our truck had been given away one hour before we were set to arrive. Location owner was courteous and tried to be helpful but obviously had no grasp of how to handle truck rentals. He had keys to a truck that wasn't onsite and had no idea where it was; had a truck onsite that he couldn't locate the keys for. Because it was a weekend, there were almost no other rentals available within a reasonable distance so we had to wait almost 4 hours past our reservation time to get a truck and that was only because a customer had coincidentally returned theirs a day early. All effective communication had to be done by phone with a Uhaul rep, even as we stood in the shop. Never again.

Greg S. 
Rating:
2.0

The store needs to be cleaned up and organized. The staff on Sat 8/29 was overwhelmed with customers. People were walking out as the wait was very long.

Ivan K. 
Rating:
3.0

Customer did not leave a comment.

TOM F. 
Rating:
5.0

Customer did not leave a comment.

FRANK N. 
Rating:
5.0

Customer did not leave a comment.

Telyr H. 
Rating:
4.0

I was charged for a dolly that I didn't get because I was told they didn't have any available.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

charles T. 
Rating:
4.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

paula K. 
Rating:
3.0

The individual was friendly and excellent customer service. The equipment was a piece of junk that should be taken off the road. Our guarantee for a 20' foot truck fell through and we were given this larger 26' truck. Not only did it have super high mileage, the truck leaked and some of our boxes were soaked from the rain. We left at 4:30 in the morning only to find out ONLY ONE HEAD LIGHT WORKED AND IT WAS SUPER DIM!!! The truck shimmied really bad and my husband was exhausted from fighting to keep it in the lane all 600 miles!!!! Shame on you U-Haul for renting an unsafe truck!!!!

Don B. 
Rating:
5.0

Customer did not leave a comment.

Luke P. 
Rating:
4.0

Fast service picking up and dropping off.

wilson H. 
Rating:
2.0

Customer did not leave a comment.

Kelemogile P. 
Rating:
5.0

Can't recall the young lady name, I think her name was Jill, her customer service was amazing, she was very helpful.

LORENZO H. 
Rating:
5.0

Not a thing.

gayle S. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Everything was great ...the young man who helped me was very handsome

JACQUELYN L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Reserved online. Quick pickup and drop off. Friendly staff.

Jamie W. 
Rating:
5.0

Best experience ever since I started using u-haul

DANIEL I. 
Rating:
5.0

The location manager was a friendly and helpful person.

Brajendra S. 
Rating:
5.0

Customer did not leave a comment.

amber M. 
Rating:
3.0

Go outside with the customer and check the gas meter with them before you print out where you think the meter is.

Dominique M. 
Rating:
5.0

Customer did not leave a comment.

Derek V. 
Rating:
5.0

Jackie had excellent customer service. She was very helpful.

overton W. 
No reviews have been submitted for this location.

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