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YONG C
Customer Reviews for NP Fuels LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jose AThe agent @ the pick up location in Bellevue, Wa SE 37th ST was friendly and helpful and professional. The agent I called on the 800 # to change my trip was very helpful and professional also. The whole process of renting a U haul van was very good! Mike Starr
MICHAEL SFix your internet. I was under a deadline to pick up the truck and move the equipment needed for a workshop. It took me way too long to get connected to your site so I could pick up the truck.
jeff hI paid for moving pads and there were none and when asked about them they said it was taken care of. Had to use personal blankets. The engine light was on and he said it’s fine. It rained on moving day and my mattress among other things were wet upon arriving at my new place (loaded in an under cover so everything was dry being loaded)
Lucas WI arrived. It took 40 minutes to get up and running with lousy app. Then you list my return time at 1pm which is 40 min short of 4 hours - this was all because of your terrible app experience
Sean PThe U-Haul website quoted me a price, but when I picked up the trailer, the prrice was different. I had to cancel my reservation and start a new one. Wasted 30 minutes of my time.
CHAD LThe location was convenient and checkout was easy. The van was a little dirty in the cargo area, which was unexpected. While driving on I-5, the van simply shut down, reading a transmission error of some sort. I carefully moved to the shoulder and turned off the ignition. After letting ot sit for a minute or so, I turned the van back on and everything seemed to work again. It may have been something in the computer that needed to reset. It was worrisome to say the least. I'm glad that the van started back up.
Blaine Ctruck was available as ordered and the online sign up made the process smooth
Bruce VVery easy to rent and return!
Robert MExcellent service
Aldo DSuper convenient and friendly location
Edward LIt was great! The gentleman that was there was very helpful and friendly. Thank you, Judy
Judy LMore clarity needed about the fee structure for rental of the truck needs to be provided. I was told rental would be $29.95, but no mention was made about the 1.59 per mile additional charge, neither were the other additional fees (cleaning, recovery, environmental). Further, more consistent quality customer service needed at UHaul customer service locations. Initially I was told I could pick up a 15 foot box truck at location near Factoria Mall. When I came to pick up the truck, I was sent to location way over on west side of Bellevue, but they were closed. Then I was sent to location in Eastgate side of Bellevue and got chastised for being 15 minutes late. The Regional representative never called ahead to let the local service reps know that I was on my way and running late because of errors on the part of UHaul. To top it off there were three billing statement errors and I had to sort out which of the three billings was the correct one.
Cheryl KSuper friendly and helpful getting me out the door. Validated my SignIn options and added a furniture dolly that I decided I needed. Suggested that over a hand truck for moving some large leather chairs. Great experience all around.
Jordan PI returned a clean truck and fueled up, was still charged a $25 cleaning fee and a gas fee. This place is a scam. Stay away.
Eugene FI was charged for gas that I did not use. Charges fuel service fee when I had out gas in. The represe tative did not come out to check out the truck with me on pick and return. I feel like I was taken advantage of.
Michael SMore clarity on what safe travel covers would be good. I spent over an hour removing it from the rental contract once I understood it only covered damage to the contents and health, not the vehicle itself.
C BFriendly and easy to get the equipment
Ana CThey over charged me
Chuan TMy father has OCD and obsessively cleaned the inside of the truck that we were returning. The truck was absolutely spotless and could have passed for brand new. However, we were still charged a $35 cleaning fee. I think this is outrageous, but this wasn't the only hidden fee that we were charged. On the phone, I was told a 24-hour extension would cost $40. We returned the truck full of gas and perfectly clean, yet still received a bill for over $200 thanks to all the bs fees that we were not told about. Absolutely unjustifiable. I now caution everyone away from doing business with U-Haul.
KEVIN W