Alphonsa F.
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Customer Reviews for O Kentucky Rentals LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of O Kentucky Rentals LLC
HUDA H.
Apparently, truck batteries die regularly so they must be defective. The light inside the cargo area couldn't be turned on and that was a huge problem for me.
Joseph B.
Great service from beginning to end. Great job, really.
chad M.
not safe area
Alanna Y.
Kind people very polite.
HUDA H.
Can't think of anything
Samantha S.
Nothing to improve, the people I worked with were very friendly and extremely helpful.
George H.
Make similar equipment available in prime locations preferably in local area (42701) Previewed equipment two weeks out and still had to travel 45 miles to Louisville, KY to rent. Rental location was not in a highly desired area to visit. Appears your system heuristics steers to that location and tries to provide unacceptable alternative equipment for others. Customers know what equipment they need for their requirements. Must note, gentleman was hospitable, professional and courteous. R/ George Hollins, 937-231-4627.
Annette B.
very sketchy area and little room to move around
Jon S.
I haven't moved in 23 years. But in the span of 8 months I have both of our two daughters long distance. I had the truck and Uhaul had the trailers. Thanks
Kathy B.
The drop off was seem less
Brenda R.
Took too long to set up the rental. Otherwise it was okay.
Sharon D.
Guy at the desk was awesome! He was friendly and explained everything to me!
Virlie F.
Was a well run facility and nothing that wasn't obvious really stood out. The personnel at this location was so friendly and helpful. I will definitely come back to this location
George W.
Everything was great and easy
Peter B.
The area appeared abandoned and there were cigarettes and trash all around the uhaul.
Dominic H.
Everything went ok with the rental .
Crystal J.
I was told to go to 1 location and when i got their i waa sent to. A difderant location that was 25 mins away.. Amd then i drop off next at. The location i was emailed to drop off at. A couple hours latter I got a call wanting to know when i was going to drop off the uhaul and i told them i had dropped off hours ago. And they said they didn't have it checked in. They ask. Where i dropped off at and i told them Wilma Rudolph Blvd and the lady said no u. Are to drop of in oak grove which. Is 30 mins away from. Me So once again they changed the location ..uhaul didn't know what the Hell they was doing that ..I. Rent from uhaul all the time but i wont so it again i will go somewhere else
David K.
Very friendly and accommodating.
Paul B.
Most HELPFUL was Linley the Proprietor. He made certain that all equipment was present for a safe rental. Much Appreciated.
April W.
The guy kept hitting on me and asking my inappropriate questions.
Stephen L.
Very bad .
Remonda F.
I still haven't received the di
Catherine J.
I would have preferred the Jtown location but I complied with the damn auto text msg to return it here.
James H.
The access lot is extremely difficult to get out of. They are working to fix their primary gate but even that did not look like a fun time with my crew cab long bed and the trailer. Could definitely clean the place up a bit as well. The grass and weeds were over growing some of the equipment and car dollies.
Sherman C.
We will most definitely be using ur services again but it will be local
Leonard George W.
Enjoyable experience
Cheryl J.
You did a great job
Carl T.
Perhaps you could provide easier software or better training for the local staff. One kind of fumbled through the screens getting me checked out and another kind of berated the first for doing it wrong which I thought was a little unnecessary. Also, although I understand the need to double check everything, it really felt like all the online prep work I did including the online check-in was wasted effort when I arrived and had to go through all the questions again. I would recommend giving companies the option to skip the online check in or make them honor it. I'm just trying to say I think the whole process could be a little more seamless especially since we're all supposedly taking coronavirus precautions.
Kevin B.
The window was open when I picked up the truck and it was raining so I was sitting in water. Other than that the truck was clean and maintained but did make a ridiculously loud chirping noise in the cabin when driving. Not sure what it was but it sounded like something in the dash must have been rubbing together as the truck moved or something but made the noise when the truck was going over 20 mph or so
Donald C.
Very helpful and knowledgeable
Anthony F.
Well I reserved a truck on app easy directions. But the driver prior to me just say he or she could of clean up their mess a little better.
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