People very friendly.
BELINDA P
Customer Reviews for O Kentucky Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was very friendly and helpful
DOMINIC SThey are awesome people here they treat you like family will always use them
TYRON BThe man that checked me in was very understanding & kind. He answers all of my questions & concerns.
TERESA DGreat job friendly home people explain everything will use again if. Needed
SUE SProprietor was great, very helpful and offered to come in on Sunday if needed to receive trailer. Great service. No complaints
GUY RVery friendly people and very helpful. Highly recommend!
DOMINIC SEverything was fine to me
JAMESETTA CGreat customer service
MARCHANN MEnsure the trucks are clean between customers. Someone spilled something sticky in the cab and in the back of the truck, and there was debris throughout as well. Pretty gross.
Alisha HNice friendly service.
WANDA DI will rent U-Haul again and I will recommend friends thank you all.
Jessica BExcellent service and first location coming into Kentucky off I64
James LCould have been less “run down” but very helpful and easy to deal with
William RWhen I picked the U-Haul up at 12:00 the battery was dead and the key was locked in the vehicle so I was not even able to get my U-Haul until 4:00pm. I had a rate of $39.99 and all together ended up paying 130 dollars just to get the U-Haul
Darrian TAccommodating but I would have to say, they don't move very quickly.
Tia BNothing
Lee KThe staff is phenomenal!!! I got a complete walk through of the truck inspection and how to operate it. I was nervous about pulling the tow dolly, he put me at ease, again, he explained everything. Best service I have experienced in any facility (retail , fast food, etc) in a long time!!
Starlene LThe power steering without on me several times while driving it.
RAMON BAwesome experience
Alan MSketchy part of town, no indication on where to park a truck, did not feel safe for after hours drop off.
Derrick GGreat place!
Shanese HGreat service! 20/10
Tranika NThere’re customer service is outstanding! The place of service is very clean and well maintained. The prices are great!
Michaellea Sgreat service
James HCustomer service was great! Everything was explained thoroughly. I was issued a larger truck because the smaller one I ordered was unavailable, at the same rate. But the engine light was on and the transmission was questionable. I would recommend cuz of mgmt totally.
Marry CManager is a wonderful guy
Latosha JYou guys charged me more then what I actually used for mileage, also there was not a dolly on the truck that I needed and I got charged for that that and I still haven’t got the remainder of my 100 dollar deposit that was supposed to go back on my card
erica hI called customer service the same day about my experience. I was supposed to get a call from the area manager and have not. I ordered a dolly and did not get one. The vehicle had a number of mechanical concerns such as braking and gas acceleration.
Erika SVery friendly and helpful.
Eddy HThe manager was very friendly and helpful. Highly recommended.
Brendan MGreat customer service
Denzel Enothing
cyprian ONothing I can think of.
Renata HThe best service I have had in all my rentals, I recommend this place 100%
Adelvys RBetter truck 🚚 new one needs real bad
Latisha Mnothing. this was a great experience.
RICHARD RThe service was good.
Kathy HHe was great
Carolyn WCan think of nothing to recommend for improvement. I’ve been a customer (as needs arise) of O Kentucky for many years and they are still my go-to for tool and trailer rentals. Easy to work with and always willing to go the extra mile.
Tom Oa great experience, total package-great equipment,top shelf HONEST,UPFRONT MANAGEMENT,AFTER 44 YEARS OF USING UHAUL THIS NEIGHBORHOOD DEALER IS AS GOOD AS ANY,5STAR,UPFRONT PRICING,HARD COPY RECEIPT,BEST IN LOUISVILLE,HAVE RENTED IN 5 STATES ,I WILL BE BACK!! P.S. CONVERSLY E. BROADWAY LOCATION SHOULD HAVE THEIR DEALERSHIP PRIVELEDGES REVOKED,PERIOD...
Kevin AMan that served us was excellent I will defently be going back when I need a rental
Carolyn WThe seal on the passenger door was not working and the wind noise was so loud constantly The air was not working very good
MARK RVery good customer service at this location
Robert BIt would be very helpful if U-Haul would put a note on its vans/pickup trucks that you need a major credit card to rent them. The whole reason I had to go to the location I did was to pick a truck when I couldn't rent a van w/o a major credit card a my preferred location.
Cynthia MGreat friendly service
Phil PThey're really nice. This is about as mom and pop as it gets.
Alan MThe most nice and friendly people I have met in life. Ivwill return to this location
Felecia R