Staff at this location was extremely friendly and accommodating.
Chris G.
Customer Reviews for O Kentucky Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do not guarantee reservation if adequate equipment is not available. I had guarantee reservation for 1030 am. Truck was not available until 330 and it was after 4 when we actually got truck.
Timothy M.The couple running the office were very professional and friendly. I was so tired from the move when I returned the truck and they went above and beyond in making me comfortable while I waited for my daughter to pick me up.
Rann R.The staff was amazing and very helpful. Will be using them for future moves.
Michael H.Nothing was good and the people were very friendly
Dewanda B.Not all lights on the trailer worked.
Cynthia L.Very friendly and personable couple who run this location. Easy in and out.
James B.Just an old homey place - could use a touch of updating...🤔🙃🙂
deborah M.it was a good experience
Patricia K.The person there was great. It is in a bad part of town. I also did NOT pick there for my rental. I specified another location, showed up for my rental, and was told it was moved to this location. I did NOT receive a text or a call despite UHaul's insistence that I had. I also have my phone setup to block calls and texts from numbers not in my Contact list. UHaul needs to find another method of communication instead of just assuming they can change their customer's plans. I ended up driving more miles(which they billed me for) to a part of town I would not go to by choice and left my help standing around waiting while I drove out of my way to get the vehicle I had reserved. UHaul did reduce the truck rental fee after I escalated the issue.
Greg E.No improvements
Michelle P.Didn't have the dolly I requested, but found me one because I really needed it. Get more moving dollies
Cecil S.Nothing. My experience was wonderful. The man that waited on me was very nice and very helpful. I would always come to this location all the time.
Patrell L.This location was very good. I had to go to them because the trailer I reserved was not at the original location. Supposedly it was stolen the night before. It cost me a lot of time to backtrack to this location. I feel I should have been called before I arrived at the first location.
James S.Very professional. Did not rush me. Took time to explain everything in detail. Very appreciative
Tammy K.Great customer Service/ Family owned
NYRA P.I would like to say that my entire experience with Old Kentucky Rentals. It was superb from start to finish and I was out the door in a timely manner. Thank you again will be returning
Latisha Nicole D.Nothing, everything was great. Didnt have the truck I booked but I was given a bigger truck no xtra charge. Great customer service and friendliness.
Deitra C.A gentleman by the name Linz has helped us. Recently rented the truck 2c in the last week. He was great, very professional.
Gary Lee C.Excellent Customer Service
shaunica S.The gentleman that help me was one of Uhaul's best customer service rep I've ever had.
Vanessa J.The people at this location were the most friendly and most helpful than any location that I have ever worked with.
RAMON B.Friendly and helpful.
SCOTT S.My experience went very well. The employee went above and beyond by helping my park the trailer and testing my light hook up to ensure everything was working properly.
CATHERINE L.They are the nicest people to deal with.
ROBERT B.From this location nothing. Rented a truck originally from the Mr. Goodtech location on 2700 Dixie Hgwy Lou , KY and no one showed up. Called UHaul and they transferred us to O Kentucky who were more than happy to accomodate us and we'll be using them again in the future as needed.
KAITLYNN H.Honestly a great little location with helpful staff. I appreciated that they cleaned the truck before I took off. Super easy and quick!
DERRICK O.The people there are really friendly and I don't go anywhere else but to them. They always make sure I have what I need and when I need it
KEVIN Y.Excellent service. I didn't like the idea of having my picture taken next to the truck but understand they're taking all precautions to protect their investment. Great group of people! Fast, friendly & efficient! Will use ONLY this location from here on out! Thanks!
KIMBERLY H.Every time I come in here, I get Great service with a smile.
CHANTA B.VERY helpful staff at the location, and easy to pick up and drop off equipment. Simple, informative and quick process. Highly impressed.
AARON M.We checked in online as instructed to do, but it still took an hour to check us in and do paperwork once we arrived. There was no air conditioning in the office and it was filthy and full of junk. The truck was NOT cleaned nor maintained. We were told it had just arrived so there wasn't time to clean it or check the tires and fluids. Not acceptable in this Covid environment! The cab of the truck also wreaked of cigarette smoke - again NOT ACCEPTABLE, especially for three day travel across the country! So disappointed!
Braeden F.I reserved the uhual for one location got to that location and said no truck available, went to another location that we sent to which was farther away got to that location and told no truck was sent to another location where there was a truck. It makes it hard on the customer when told reserved truck and none are available
Rose K.Old KY Rentals are excellent to work with. Nice and friendly. And very helpful
ANGELA M.Nothing they were very accommodating and very friendly and nice.
CHRYSTLE S.Nothing had no problems was in and out staff was very helpful and friendly will be a returning costumer
Charles M.Location and owner was great , the customer service via phone was rude and disrespectful!!!! It makes me question using them again !
Domini Anezka W.Very friendly and knowledgeable staff. Made our day easier considering moving is a stressful time.
Melissa W.My overall gripe has nothing to do with this location .they were fabulous and honestly saved the day . My gripe is with the customer service. I received from corporate. I had set my reservation for 730 am to 1230 pm at another store. I chose 730 so that we could do most of the move before it got too hot out. When I first arrived clicked the link provided via text and it said that it had expired. Fair enough as I had received that texts a few days prior. I decide to try logging into my account and check in there. I log in and it says I have no reservations. Even though they sent me my reservation number via text. I immediately call their cs line. I don't speak to a single person for at least 30 minutes. When I finally get someone they explain that they were gonna send me to the verification team to help me stating there was an issue with the system. I get put on hold for what had to be another 20 or so minutes before the next guy picks up. This guy explains to me that there has been a system error that is preventing me from checking in but thag if I wait an hour it should be fixed. He also briefly mentions that the previous user of the truck hasn't returned it yet. I'm not happy at tbis point but I recognize that there isnt much this guy could do and even if there was I didn't get the vibe that he would be willing to do it so I let it go. I go home and start prepping everything so thag as soon as I get the truck I can go. After about an hour I try the link again and it still doesn't work. I figure maybe I need a new link so I chat in to get another one. Here I find out I've been moved to a new location and a new pick up time which is at 10 am. At this point it's already 930 and it's starting to get hot but I'm just trying to be grateful I have a truck at all. The chat representative sends me a new check in link and I head to the new location. I had reserved a 10 foot truck but when I arrived the only thing I could see was a cargo van. I immediately called again. I was once again on hold for about 30 minutes before speaking to anyone. While waiting to speak to someone I de ide to also chat in. Here I speak with Cynthia I belive was her name. Cynthia was the least helpful of all 6 of the reps I spoke with. She just tells me to call in and that she can't help me. She doesn't even try to look into the problem. Doesn't apologize for what I'm going through nothing. Then I finally get through on the phone. Here I speak with Tracy. Tracy was phenomenal. She did a fantastic job and gave me answers and an apology. I felt like finally someone was listening to me and helping me. She does let me know there isn't much she specifically can do for me but that she would make damn sure I got to someone who could and I appreciated her honesty. She apologized to me for how long I had been on the phone and listened to the entire story of what had happened so far She then apologized that she was going to have to transfer me to the local office here in Louisville she let me know that Louisville was having issues so I may be on hold for a bit but that help was on the way. Obviously I wasn't stoked about being on hold again but her honesty and being upfront with me took some of the sting out. I'm on hold for another 20 or so minutes. I'm on hold for so long the call system starts sending me to any other location on an effort to get me off to anyone. I got sent to Dayton Ohio to Nashville and finally landed in lousiville. There Robert finds me a Truck and saves the day. By this point though it's noon ish I was supposed to have the truck at 730 am and RETURN it at noon ish its blazing hot at this point when I had planned to move early in the day to avoid that very thing. Overall if you can use any other company to move do that. If you HAVE to use uhaul the Portland Ave location as they were very helpful and kind. Tracy, Robert, and this location were very kind and good at their jobs. They saved me from having a panic attack from all the stress of wondering if I would get a truck at all. Thank you Tracy. Thank you Robert and thank you Portland avenue uhaul location uhaul as a company, you can go fuck yourself.
Ariana D.Truck ran very badly. Idled high. Used more gas then typical You'll broke my reservation! Cost me more money.
WILLIAM F.Expedite your on-line/mobile pick up service. It took 20 minutes for me to get the key code
Michele B.I had a reservation for 6 weeks and when I showed up at my scheduled time they didn't have a truck. I had to run around town to find a truck. It was extremely stressful and ridiculous. Never in my life will i rent Uhaul again. Never!
Marsha J.I can't think of anything.
Bryan P.Online check was weird in my mobile browser and I wound up just going into the office. I was using chrome on an iphone.
Lewis M.The equipment was fine, and the gentleman was professional and allowed us to be thorough. However, I did not appreciate being talked down to or even talked to at all about the female owners stance on COVID vaccines. Just wanted to pick up the trailer with professionalism
Katherine D.I just wanted to say thank you for your service & making my day perfect
Kevin B.The U-haul didn't have a gas cap. We had to put a rag inside.
Nyra P.Great service. Provider made sure we had knowledge or questions of vehicle before leaving!
Elaine D.Apparently, truck batteries die regularly so they must be defective. The light inside the cargo area couldn't be turned on and that was a huge problem for me.
HUDA H.