NO COMENT
Grace E
Customer Reviews for Ok Tire Bashaw
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ok Tire, and Windy are wonderful to work with. A very good experience that will be recommended to our friends. Thank you.
Mike SNo improvements needed.
Joe BI watched video on how to use the Truck service 24/7 and the video never explained how to “add truck or rental”. I had to then call the U-Haul number and wait 10 minutes for a representative to explain a completely different process to use. It was very frustrating as it cut into rental time by 30 minutes.
Ashlee FThese guys were fine.
takota cBoth drop off and pick up was a breeze. The staff was amazing and the only good thing abo it my experience. Uhaul as a company was a nightmare. The truck was gross inside. Even chunks of hair on the floor. Having to make a three hour trip for a truck was frustrating. Booking the movers through you was also a nightmare. Day before they called and told me it wasn’t going to be $70 an hour it would be $310 an hour. This left me struggling to find movers as I am disabled. Also the reason the truck was late being dropped off. Next time I will avoid this negative experience and hire a moving company. I will not recommend your company to anyone. I am thankful for the Bashaw location as I was having a mental breakdown with your company and movers. They were extremely helpful and they deserve a perfect rating
Jennifer EMost excellent
Lloyd KGood service!
Charlene BStaff go the extra mile for customer service at this location.
Charlene BNever got the dolly I paid for
Khrys SA great Place, friendly and helpful
Gregory DGreat service and friendly staff
Russell PGreat staff. Thanks Kristy!
Barbara CWe could not have been happier with our move using Uhaul instead of hiring movers. The truck was great: big, clean, and accommodated all our stuff.
Mark IAll went very well as plannedn
Clifford TThe clerk was extremely helpful. She made the process very simple to return the truck. Thank you.
Sharon FYour online system sucks. I spent an hour booking online due to a slow and glitchy website. Being asked relentless questions about stuff I don't need. Then I get to the pickup and go through it all again. People waiting behind me to be served by the other side of the business. The clerk did her best. I had to upload my drivers licence pic through my phone. Ridiculous! It wouldn't upload so the clerk took it with the uhaul pad. No problem with the uhaul but your online system sucks.
Allister PSo appreciated they had a truck available and got us on the road quickly!
Chris SMake sure the trailer is cleaned
Pierre MThe main problem for us was we where supposed to pick up the truck only 15 minutes away, but then were notified we would have to go an hour and a half to get it.
Doug CI was moving to Stettler. Low rating due to me having to drive 35 minutes out of town to drop it off.
Amanda LChristine was very helpful and friendly ??
Wendy BGreat people at ok tire
Connie RStill would not recommend uHaul based on the pick up experience
Robert SNothing, ok tire in bashaw was very proffesional and helpful. I would gladly reccomend them to anyone
Jessie SPre booked either a 20 or 26ft over 5 weeks in advance to ensure I had a unit for the move. And still had to drive 3 hours to go get one . Thats not good. But They did throw in lots of mileage and a free day rental, over all , all good
jason rdropped off after hours - follow up phone call was great .. don't see room for improvement at all - it was a great experience
Rick Gfar from my location
Deepak KNothing!!!
Leona MI will NEVER use Uhaul again. I have forwarded a lengthy complaint to Customer Service outlining my last experiences with your company.
Dana SThe service was very good. Too bad it is an hours drive to get there though.
Albert RWasn't open when I dropped off
Nicola AI would definitely make certain that your online system was functioning properly. I had to wait almost 45 minutes while the counter person struggled to make sense of your system. This is not the first time this has happened - its every time I try to rent either a trailer or a truck - your system leaves a lot to be desired and I always end up waiting, sometimes for more than an hour while the clerk struggles with the system - DO SOMETHING ABOUT IT. I have absolutely NO issues with the location - the person who helped me was terrific.
TERRENCEANDREW KChristie was extremely helpful! The tire guy Shelby was not! I felt the interior of the vehicle could have been cleaner. Overall experience was ok, I rented the truck about 2 months ago so sorry review is late.
Cassie JI put extra fuel in truck but there was no deduction made out of the total amount that i paid.
MUHAMMAD HThe gal was very helpful in pointing out a car wash for me. She offered to help unhook but I managed fine. Very good service.
VALINDA LIt was all good.
WAYNE PThe location uhaul rep was great but uhaul customer service was absolutely terrable in providing the equipment that I requested. This was the fourth piece I have rented in less then a year.the extra cost as well as the inconvenience it caused me is terrable.
WILLIAM J