Customer Reviews for Ok Tire Bashaw
(U-Haul Neighborhood Dealer)

140 reviews

4920 50th Ave   Bashaw, AB T0B0H0

(780) 372-3082

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2021 - 7/2/2021: Closed

Services at this Location:

Contact Us

(780) 372-3082

4920 50th Ave
Bashaw, AB T0B0H0

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2021 - 7/2/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lloyd K. 
Rating:
5.0

All went very well as plannedn

Clifford T. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
4.0

The clerk was extremely helpful. She made the process very simple to return the truck. Thank you.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

gordon K. 
Rating:
4.0

Your online system sucks. I spent an hour booking online due to a slow and glitchy website. Being asked relentless questions about stuff I don't need. Then I get to the pickup and go through it all again. People waiting behind me to be served by the other side of the business. The clerk did her best. I had to upload my drivers licence pic through my phone. Ridiculous! It wouldn't upload so the clerk took it with the uhaul pad. No problem with the uhaul but your online system sucks.

Allister P. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
4.0

So appreciated they had a truck available and got us on the road quickly!

Chris S. 
Rating:
4.0

Make sure the trailer is cleaned

Pierre M. 
Rating:
4.0

Customer did not leave a comment.

Bev C. 
Rating:
5.0

Customer did not leave a comment.

kim E. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

The main problem for us was we where supposed to pick up the truck only 15 minutes away, but then were notified we would have to go an hour and a half to get it.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Hayley D. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Marcus K. 
Rating:
4.0

Customer did not leave a comment.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

Leona M. 
Rating:
2.0

I was moving to Stettler. Low rating due to me having to drive 35 minutes out of town to drop it off.

Amanda L. 
Rating:
5.0

Christine was very helpful and friendly ??

Wendy B. 
Rating:
5.0

Great people at ok tire

Connie R. 
Rating:
5.0

Still would not recommend uHaul based on the pick up experience

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ray T. 
Rating:
5.0

Nothing, ok tire in bashaw was very proffesional and helpful. I would gladly reccomend them to anyone

Jessie S. 
Rating:
2.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Pre booked either a 20 or 26ft over 5 weeks in advance to ensure I had a unit for the move. And still had to drive 3 hours to go get one . Thats not good. But They did throw in lots of mileage and a free day rental, over all , all good

jason R. 
Rating:
5.0

dropped off after hours - follow up phone call was great .. don't see room for improvement at all - it was a great experience

Rick G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

far from my location

Deepak K. 
Rating:
5.0

Nothing!!!

Leona M. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
5.0

Customer did not leave a comment.

Warren M. 
Rating:
3.0

I will NEVER use Uhaul again. I have forwarded a lengthy complaint to Customer Service outlining my last experiences with your company.

Dana S. 
Rating:
3.0

Customer did not leave a comment.

Stephen Y. 
Rating:
4.0

Customer did not leave a comment.

Lois D. 
Rating:
4.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Jenise P. 
Rating:
5.0

Customer did not leave a comment.

NKOSIYABO M. 
Rating:
4.0

The service was very good. Too bad it is an hours drive to get there though.

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
3.0

Wasn't open when I dropped off

Nicola A. 
Rating:
4.0

I would definitely make certain that your online system was functioning properly. I had to wait almost 45 minutes while the counter person struggled to make sense of your system. This is not the first time this has happened - its every time I try to rent either a trailer or a truck - your system leaves a lot to be desired and I always end up waiting, sometimes for more than an hour while the clerk struggles with the system - DO SOMETHING ABOUT IT. I have absolutely NO issues with the location - the person who helped me was terrific.

TERRENCEANDREW K. 
Rating:
4.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

VAL S. 
Rating:
5.0

Customer did not leave a comment.

leona M. 
Rating:
3.0

Christie was extremely helpful! The tire guy Shelby was not! I felt the interior of the vehicle could have been cleaner. Overall experience was ok, I rented the truck about 2 months ago so sorry review is late.

Cassie J. 
Rating:
3.0

Customer did not leave a comment.

Gerald B. 
Rating:
3.0

Customer did not leave a comment.

Perry H. 
Rating:
3.0

I put extra fuel in truck but there was no deduction made out of the total amount that i paid.

MUHAMMAD HAMZA K. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

The gal was very helpful in pointing out a car wash for me. She offered to help unhook but I managed fine. Very good service.

VALINDA LEA D. 
Rating:
5.0

It was all good.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
3.0

Customer did not leave a comment.

DON P. 
Rating:
4.0

Customer did not leave a comment.

JONGGYU S. 
Rating:
3.0

Customer did not leave a comment.

BRIANNE C. 
Rating:
1.0

The location uhaul rep was great but uhaul customer service was absolutely terrable in providing the equipment that I requested. This was the fourth piece I have rented in less then a year.the extra cost as well as the inconvenience it caused me is terrable.

WILLIAM J. 
Rating:
3.0

Customer did not leave a comment.

CURTIS C. 
Rating:
4.0

Customer did not leave a comment.

DIANA B. 
Rating:
1.0

There was no one at the location drop off, and deposit was said to be returned following the return of truck and still hasn't been put back into the bank! This is misleading and put me in a bind considering I asked before I paid the deposit! You should make it clear to people that deposits aren't returned right away and that there will be no one to return the truck to at drop off point.

SARA A. 
Rating:
5.0

Customer did not leave a comment.

IMRAN F. 
Rating:
2.0

trailer leaked both front corners. Safety hooks were to small for hitch, dealer was no help. Suggested I go to local hardware store and buy what I needed. Hardware didn't have what I needed so had to go back home 25 km.[ one way] to get what I needed.

Gerry L. 
Rating:
5.0

Nothing, it's fine as it is now.

TAYLOR M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS P. 
Rating:
5.0

The trailer was not working, the wiring was broken and "poorly repaired" multiple times in the past. The mechanic at the location was great and very helpful, spending well over an hour of his day, well into after shop closed time in getting us on our way. Disappointed with the condition of product, but the service at the location was good. it held up the move itself which cost us the better part of the mid afternoon.

JESSEP C. 
Rating:
5.0

Everyone was helpful. They even had a hitch pin when I found the one I brought was too large. I got the largest trailer and it towed like a dream behind an F350.

RAY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

I dropped off Sunday morning and they were closed

ROBERT R. 
Rating:
5.0

The staff at OK Tire @ Bashaw were fabulous. They work to make sure everything works for you. The truck itself was mostly okay, but was running really rough, and had poor rear tires - not ideal for the to-be-expected snow storm we had. Again, when I told Kristy, she organized right away to have it dealt with.

GUY G. 
Rating:
3.0

The rate for extra mileage given to me by the employee contradicted the rate on the Uhaul website. However, the employee was very accommodating and polite. She extended the mileage guarantee to offset the confusion over the rate. I found the people to be very pleasant to work with and the truck itself performed nicely.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

Bobbi-jean E. 
Rating:
3.0

Customer did not leave a comment.

LINDA MAY B. 
Rating:
5.0

Customer did not leave a comment.

BLAINE M. 
Rating:
4.0

We booked our truck 1and1/2 months in advance. Our truck was not available at our requested pickup and it took 3 different people to get us to this location. We had to pick up an hour away from our home. Thankfully Kristy at the Bashaw location was very helpful. Also there was no appliance dolly available here so I went to uhaul in home town and they couldn't even add the dolly to my contract. They only took cash so I had to raid my vehicle for change to pay. so the only thing good about this experience was Kristy in Bashaw.

CASSIE J. 
Rating:
3.0

was very disappointed with the rates. I was trusting that Uhaul would give me the best rate possible for my move, but was screwed in my opinion as i was given a one way rate that added up to a higher cost than doing my move and returning the truck to the original pick up destination. I thought Uhaul was founded on moving from one city to another without returning to the equipment to the originating city. Just another instance on not being able to trust big companies and their ways of deceiving the public. when asking about this incident,I was given name after name of people to contact, finally realizing its just another maze for the customer to get lost in, I am not wasting any more of my time,because I can see it will be fruitless. My move is finished, and i will more than likely move again, but weather I use Uhaul or not is a question to be answered. I know that my voice is only one small opinion,that I'm sure will be "lost" in these so called public comments. As usual Beware, look out for number one......Uhaul is

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

ANDRE F. 
Rating:
4.0

Customer did not leave a comment.

RITCHARD N. 
Rating:
3.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Great service!

Bashaw Adult L. 
Rating:
3.0

Customer did not leave a comment.

AL M. 
Rating:
5.0

Customer did not leave a comment.

KATHY L. 
Rating:
3.0

Customer did not leave a comment.

Ritchard N. 
Rating:
1.0

The experience was great, but it would be nice to have the drop off distant covered for not having available location in town.

PATRICK V. 
Rating:
5.0

There is little that I can recommend regarding the betterment of this service.

Les G. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
4.0

They close for lunch, arriving between 12 and 1 means a bit of a wait in normal circumstances. Thankfully the operator stayed late for us and processed our paperwork. Good folks there!

KEN F. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
2.0

Truck rental was reserved in Camrose, AB and I was told the evening before pickup that I was required to pickup in Bashaw, AB which is 60+ km from Camrose. Upon arrival at 8:30 (the posted opening hours at the facility)I was forced wait a considerable time as the Agent did not arrive until 9:15am. Initially the agent only provided km from Camrose to Calgary which was the route I had reserved, not including the additional KM required to get from Bashaw, back to Camrose where I needed the moving truck. Subsequently it would appear she only provided KM based on what google provides as the distance from city limits to city limits with zero additional travel. Which at a minimum does not include the travel from my home in Calgary (NW) to the arbitrary rental return location on the complete other side of town (SE) not the return location I requested located near my home. Upon returning the truck I was charged $19 in millage overage which is infurating given the preceeding. I have phoned to object. Steve 403.861.3477

STEVE B. 
Rating:
2.0

Customer did not leave a comment.

LEWIS H. 
Rating:
3.0

Customer did not leave a comment.

JESSICA G. 
No reviews have been submitted for this location.

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