Attendant was distracted and not engaged. The rental was dirty with yard debris that I had to cleanRyan H.
Customer Reviews for On Site Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Oriana B.
The truck was covered with hundreds of dead insects.WILLIAM E.
Check tail lights every time your trailers tail light ðŸš¨ was out!Roni F.
Great Customer ServiceRENE A.
Customer did not leave a comment.GENARRO M.
Customer did not leave a comment.CODY LANE C.
The truck was muddy inside. I rented a dozen furniture padsâ€“ I received 3. And they were wet and dirty. The gas tank was half full when I picked it up, which not only wasn't enough gas for my needsâ€“ but it also made it very hard to return to half a tank upon returning it. I basically had to get gas twice. Never coming back to this location.MCKAY M.
I was asked if I wanted any insurance and I said NO. I was charged for some insurance anyway. The person whom I spoke with while filling out all the information stated â€œI must have hit the wrong buttonâ€. To me this is unacceptable. If I had not looked over my receipt I would have been none the wiser.TERESA G W.
Customer did not leave a comment.Cari J.
Customer did not leave a comment.WAYNE H.
Customer did not leave a comment.MARTIN M.
Quick and efficient.Lauren L.
Customer did not leave a comment.Shane H.
Customer did not leave a comment.JESSICA M.
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Christopher J.
Nope. This location and the shop owner and staff are fantastic. I rent from then 1 to 2 times per month. They are always awesome and easy to work with and always have the truck that I needTodd S.
No issues what so ever truckMARV G.
Mechanic was helpful.. man inside, not so much. Dont expect someone to be able to back a trailer on the back of a 15 foot uhaul down a narrow alley way with other people's vehicles on either side. Then I got an " oh well, if you cant do it , you cant leave it here" again, not helpful. I'm using Pensky next time.Justin O.
Customer did not leave a comment.Jonathon M.
Very unhelpful, over charged and refused to help, failed to add coverage, terrible service over all, called 800 uhaul number and hopefully got the charges fixed, i asked about survey was transferred to very rude agentjesse B.
Sending a uhaul truck out in empty is a big inconvenience when working against the clock. Much better and sensible To send off full and require it to be topped off to full upon return. Easier and more convenient for your clients.WILLIAM M.
the first truck wouldn't start, the next one they gave me had the fuel line cut and I got stranded on my way to my destination. Lost 2 hours of time and had to call and reschedule the movers I had scheduled.Alex S.
Customer did not leave a comment.George J.
Truck was dirty, the hand truck and moving blankets where not secured, moving blankets had been used and where piled above the cabMark W.
Theres nothing to improve. Plain and simple The Best.Juan R.
This location is a Tire Store with no visible signage indicating it is a U Haul agency on the outside or inside of the building. This location does not adhere to standard U-Haul procedures. Even with Coogle directions, we had no idea it was a U-HAUL place. It caused a delay in our moving schedule which then caused the worst move ever. Would never use this facility again. To top it off I got a rude U-HAUL clerk from your call center that informed me they were changing my drop off destination to some body shop in Gresham instead of the U-Haul dealer on Burnside originally scheduled and told me it was going to cost me an additional fee to use the original Gresham site. It took me several more phone calls to get my original destination site back. Also, the call site misquoted prices. My frustration level with their ineptness, poor signage, no inspection of truck, no clean interior and a inside moving cart not attached to the wall and a rude call center clerk rates this as the worst move ever.GIDGET F.
Pickup at the time and location requested; not 20 miles away 5hours later then the requestedTaunia B.
You guys couldn't even find our account when I called. Get your stuff together..Nancy E.
Fix your computer issues! It took an hour to check out and I was only renting a small motorcycle trailer!Doug C.
Have equipment ready and available called 1800gouhaul what a jokeCynthia B.
We were told to return our equipment to this location, not the one in Cornellius. This location was horrible! They gave us a uhaul that we could not disconnect from the truck as it did not have a stand or way to secure. Then they told Uhaul that we did not return the trailer even though we had as agreed. Horrible experience!Launa D.
Customer did not leave a comment.Vito P.
The uhaul we rented needed an alignment badly. The tire pressure was not balanced either, and the fuel saver gauge was pointless when the truck had 0 power so i had the throttle open more than not i reccomend a tune up of some kind the guys in the shop were pleasant and friendly.James P.
Customer did not leave a comment.patrick H.
First, The Staff was friendly and the vehicle location was close for pick up but the site did not have coffee which I was looking forward to at 8:45am. Second, The employee at this location "On site Tire Service" made a critical error which caused a domino effect from me missing time away from work on Tuesday and delaying my pick up delivery today on Saturday. Here's a brief summary of the Domino effect. I received a text on Thursday afternoon from U-Haul saying: my rental was due back and I was currently NOT on a valid contract. We have been trying to reach by phone and the recovery process has begun. Thinking what the heck. I don't have this U-Haul truck. I called the number (503-774-3203 and spoke with the agent and explained I did not have possession of the vehicle nor do I have the keys because I went to the location on Tuesday 7/09/2019 to reserve the U-Haul truck for Saturday and not for a Tuesday rental. She was kind and said she would notify the Forest Grove facility to resolve the issue. By the way, I was not notified by phone until I received the text message. Thinking what the heck is going on here. I made my way to the Forest Grove On site Tire Service for a face to face interaction and asked the gentleman who made the first transaction, what was happening. He said, he had made the date for 7/09/2019 and not for Saturday 7/13/2019 and it was his error. I asked him, I will not be billed for this transaction date of 7/09/2019? and would the U-Haul truck be available for Saturday morning. He said I would not be billed since he refunded my card and Yes, I have the U-Haul truck reserved for Saturday. Everything is resolved. I Thanked him shook his hand and left. Today, 7/13/2019 I walked into Onsite Tire Service expecting a fast transaction but the Delay occurred. Long story short, U-Haul did not clear the conflict code to release the U-Haul truck to me on their end so I had to wait until the store manager assisted. The Store manager had to call two separate locations to clear my name so I could rent the U-Haul truck. I was becoming in-patient but I accepted it. Coffee would have helped :) Time is money and this Domino effect was a wild one. I'm One Un-happy customer! I returned the U-Haul truck and received my bill for today, I asked the store manager why I was charged different mileage rates when Tuesday rates were .89 a mile and todays rates are significant higher at $1.09 per mile. He said it was supply and demand. I asked, I reserved the vehicle on Tuesday for Saturday wouldn't those rates be the same (.89 per mile). He said no. One Unhappy customer! Thanks,ralph R.
Customer did not leave a comment.DENNIS K.
The owner of the shop just wasn't as sharp as I would have expected. Really didn't do a walk around with me before I was released to leave.craig S.
Customer did not leave a comment.TOM P.
Customer did not leave a comment.eric H.
This location took the auto-transport at the last minute so I wouldn't have to drive even farther after arriving from Florida. The gentleman was kind and efficient!Katherine N.
Explain on how to use the lights, wipers, etc. Some of us are not used to this type of vehicle. My experience with your U-haul vehicle was superb and outstanding.Nancy M.
Took the manager to get the quoted rate for the rental.KEN C.
Friendly helpful staff. No issues picking up or returning.James K.
Customer did not leave a comment.martin G.
Customer did not leave a comment.Norman John Jr A.
Customer did not leave a comment.Gloria J.
We were very pleased with this location. Out of all the times we have rented Uhaul equipment they were the best to work with.Ronald G.
Customer did not leave a comment.Bruce A.
Customer did not leave a comment.JEFF C.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.titichai A.
Not very easy to find and not helpful at allCheryl M.
Customer did not leave a comment.Juan A.
Customer did not leave a comment.bill W.
Long wait for service, needed more counter help, prioritize between tire kickers and someone waiting for an already reserved U-Haul unitDavid S.
A very small location, not recognizable as a UHaul dealer, difficult to get into/out of with a big truck, poor parking for trucks. Staff was friendly though.Dave J.
Truck came with body damage and I was charged for itMona M.
Customer did not leave a comment.scott R.
Reserved 2 weeks in advance at another location but had to drive 15 miles further to get uhaul.robert H.