Friendly staff, process was easy.
James H
Customer Reviews for Oak Knoll Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I spent 6 days moving not only my things but was also involved in a ride share where I drove someone else’s things for a credit on my bill. I dealt with lots of people and contracts and constant emails and texts guiding me along the way. Truck was gifted extra miles and extra days, pick up location was closed so another day was added no problem. Everything was 5star service until I was charged an extra day upon dropping it off when I followed instructions in the app. So after everything is said and done I have to spend 30 minutes on hold to my $60 that stolen off my credit card. This leaves a really bad taste after all the good business we did together.
Ryan GAlthough in the reservation i had rejected SafeMove option, they added that anyway to the final receipt.
Budi DAll good. Thank you.
PAUL GFriendly and great service.
JOHN KVehicle was dirty, had an aluminum can in the cab (trash), and location did not include rental equipment (dollys and blankets).
Sara H