Customer Reviews for Oakwood Tire
(U-Haul Neighborhood Dealer)

716 reviews

3120 Atlanta Hwy   Gainesville, GA 30507

(770) 531-7097

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(770) 531-7097

3120 Atlanta Hwy
Gainesville, GA 30507

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Loretta H. 
Rating:
5.0

Good

BLAISE K. 
Rating:
5.0

Customer did not leave a comment.

Abraham K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

MELANIE G. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
4.0

area too tight to drop off

Joseph W. 
Rating:
5.0

Service was excellent Justin had rental ready to pick up upon my arrival, 5 minutes and i was on my way. Justin was very helpful ! I would definitely recomend Oakwood Tire for all rental needs. Thank you for such helpful and kind employees! linda hunter

LINDA H. 
Rating:
3.0

Customer did not leave a comment.

David U. 
Rating:
5.0

Customer did not leave a comment.

Manuel T. 
Rating:
4.0

Customer did not leave a comment.

Sabrina C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

lawrence L. 
Rating:
4.0

Fix the app so customers can upload photos.

William D. 
Rating:
3.0

WE WILL NEVER UTILIZE OAKWOOD TIRE UHAUL AGAIN!!! We have had our second consecutive bad experience at this location. Because it is convenient to our business and despite the first bad experience we decided to re-use them this time. Never again. For the second consecutive time we have had incredibly RUDE customer service. Today it started with an incredibly lengthy return check-in process by Matt. A normal return process for us is typically 2-5 minutes. This one took well over 10 minutes as Matt decided to return the truck to a different location before providing us with a receipt. We were parked in our Jeep immediately behind where we left the truck for return. Figured we'd be there for a few minutes tops. After this lengthy check-in process a Mr. Mike Robinson came in the office and was ABSOLUTELY THE MOST RUDE PERSON we've ever met representing UHAUL. All I wanted was our receipt. Instead he threatens me. Picks up the phone to call police because I wouldn't move the Jeep until I got my receipt. He told Matt not to give us a receipt. I mean this Mike Robinson was over the top AWFUL and as a result we will never utilize Oakwood Tire UHAUL again. Back to back bad experiences here. I didn't post social media feedback after the first experience and even though it probably will not make much of a difference you can bet I will be posting about this experience. Good luck with this UHAUL location. They do not know how to represent your brand well at all. Tom

Tom M. 
Rating:
5.0

good customer service 👍

Timmy D. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

sherwin F. 
Rating:
5.0

We've rented from Uhaul many times. This facility was very quick, efficient and friendly. They gave us a pull trailer that was easier for us to hook up to rather then the one we were scheduled for and had pictures to approve. Unfortunately, the inside was not clean. I had to sweep out a pile of debris and wipe up some sticky spots, but that was just a small inconvenience. This will be our go to spot, (as long as we don't have to move too far again).

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Clyde S. 
Rating:
3.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Sales rep at location was very friendly and knowledgeable.

Linda T. 
Rating:
3.0

People were friendly. Truck reserved was available but the furniture pads and appliance dolly was not available. The store sent me 13 miles away to another uhaul store. Truck was dirty, yellow check engine light was on, overall I would not return to this location for a one way rental. Probably ok for a local rental.

Terry C. 
Rating:
5.0

Nothing more needed. All was exemplary.

SHAWN S. 
Rating:
5.0

Thanks for the great professional service!

Chris R. 
Rating:
4.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Great staff at this location. Very helpful.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Tad S. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Fast service and the employee who helped me was very friendly and professional.

Brian P. 
Rating:
1.0

I contacted Oakwood Tire UHaul after being charged a 6th day on a 5 day rental because I was 28 min late in returning it. Oakwood Tire representative was extraordinarily rude, raised his voice and suggested that I not utilize Oakwood Tire UHaul again. The good news is I will take his advice and not utilize Oakwood Tire UHaul again. With the economy tanking, gasoline going up, moving likely to be impacted by all of this, a rude agent representing UHaul to a customer with a minor grievance is pretty bad. If I get assigned a 6x12 trailer again to Oakwood Tire I will definitely request a different location. Finally, this trailer I just used (twice in a week) the door connecter to the right tire hood was mounted improperly so the door can not be properly locked into the open position. I did note this to the UHaul representative.

Tom M. 
Rating:
5.0

It was super fast and efficient. Nice people. I would recommend.

Mel R. 
Rating:
5.0

Customer did not leave a comment.

Ivren V. 
Rating:
5.0

super friendly, helpful, and quick

Benji H. 
Rating:
5.0

No need to improve. This location was excellent. Mr. Leetch was incredibly helpful, and has exceptional customer service skills.

Ivren V. 
Rating:
2.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

I reserved a covered trailer. We decided after I paid for it to get an open one which was cheaper. I have not been refunded. Please help.

RUSSELL D. 
Rating:
2.0

truck was dirty and not appropriated for a long journey... no cruise control, no bloothooth. 28 hours driving with no connection. :(

RENE D. 
Rating:
5.0

My only complaint is with U-Haul. I booked the truck a month ago to pickup locally and had to travel 45 miles away to get it. The extra mileage was added to my contract but the gas usage and inconvenience/time were a nuisance.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
3.0

Customer did not leave a comment.

EBONY H. 
Rating:
4.0

the wheels on the appliance dolly was worst for wear- other wise good

DICK H. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

PATRIC S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
2.0

Being transparent with the charges would be the best place to start helping people. I was explained the charges would be along the line 30 dollars a day plus milage. Plus a 14.00 dollar charge for insurance. I forgot to take a picture of the milage when doing my mobile check in and was charged for extra days plus the 14.00 turned out to be a daily charge. I was charged 84.00 for what was explained to be a 14.00 charge. I run the Homelessbound Project. We are small but have needed a truck as about once a month lately, maybe twice. I was hoping to use U-Haul because the name had always been trustworthy I thought. And oakwood tire is a local shop that's been here longer than I have. I was assured that the combination was a win. But a four day use of a 15 foot truck just cost me 340 dollars and that's nothing like the est. I would have went another route. This will cost us the ability to hand out homeless essentials for the next two weeks. I'm truly upset over this and wished someone at U-Haul was more understanding. I was over charged and I feel taken advantage of because I'm a polite woman. I can't myself or my company doing business here again if something isn't done.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE N. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Bienvenido B. 
Rating:
5.0

Thank you guys for your help it was an awesome experience I will always use you in the future

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Selina K. 
Rating:
5.0

Nothing, didn't even have to go in side, staff was active out side when pulling up. That was awesome! I can't answer 2nd question because it was so fast.

Jackie S. 
Rating:
5.0

It's was all good and everyone at Oakwood Tires was great thanks and I told all my friends to go there for anything they need

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

KELLY M. 
Rating:
2.0

Half of my order wasn't ready. I was sent to another location for the rest of the order. They wanted to send me back to cancel, had to do a whole new transaction.

Sydney M. 
Rating:
5.0

Customer did not leave a comment.

Ted T. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

Can't think of anything. It was a very good experience. Every time I have used U-Haul, it has been very easy and everyone has been helpful. Thank you…

PAULA L. 
Rating:
1.0

The vehicle was parked in the mud that was soaked in rain water. My husband and I had to walk on the mud to get the truck. Our shoes were covered with mud, and the truck got stuck in the mud. When we took the truck back, we faced the same problem. We had to take of our shoes to get in our own car. Our shoes went in the trash because they can't be cleaned. That place is horrible. I won't recommend it.

FATOU T. 
Rating:
5.0

Customer did not leave a comment.

JEFF F. 
Rating:
5.0

Great experience. Customer service representative was courteous and quickly got me on the road.

DOUGLAS G. 
Rating:
5.0

The person who helped us was very helpful nice I would recommend this place to my family and friends when they need a u-haul.

ALFONSO R. 
Rating:
1.0

Poor Customer Service. Each time I went

ETOYA M. 
Rating:
1.0

Customer did not leave a comment.

MELVIN C. 
Rating:
5.0

Great service

ANDREI P. 
Rating:
5.0

Customer did not leave a comment.

BERRIE S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
4.0

Dog hair all over the seat.

STACI E. 
Rating:
5.0

I've rented from you at this location about 5-6 times now. Always a pleasure doing business here. Keep up the good work!

CAROLYN I. 
Rating:
5.0

Nothing to improve. Very professional service in a timely manner. Would rent there again and again. Thank you for excellent service.

MATTHEW F. 
Rating:
4.0

Cargo area of the truck was not totally clean.

JUAN C. 
Rating:
5.0

Considering my original reservation was canceled without my knowledge, this location did an excellent job of rectifying the situation. Having said that, I was unintentionally charged more than what was necessary...

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS R. 
Rating:
5.0

Starting with applications to pick up the process was very well done. The representatives were helpful and knowledgeable.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

CESAR B. 
Rating:
5.0

Awesome customer service!!

YOLANDA C. 
Rating:
5.0

The you g man I dealt with at this location was knowledgeable and very courteous. Clearly, he did all he could to make my experience the best it could be and it was. I'll definitely be back.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Can't think of anything.

PAUL S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

RICK J. 
Rating:
4.0

Very friendly and responsive staff. Will rent from there again.

GARY D. 
Rating:
3.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

CATHY P. 
Rating:
5.0

Nice

JOSUE P. 
Rating:
3.0

Customer did not leave a comment.

BOBBY M. 
Rating:
5.0

Quickest drop-we've ever had.

Larry L. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

OTTOE R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Quincy W. 
Rating:
5.0

Customer did not leave a comment.

kelley S. 
Rating:
3.0

Add a tongue jack to enable trailer to be lifted off of truck hitch. Trailer weighs too much to lift by hand.

Thomas H. 
No reviews have been submitted for this location.

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