Customer Reviews for Oakwood Tire
(U-Haul Neighborhood Dealer)

562 reviews

3120 Atlanta Hwy   Gainesville, GA 30507

(770) 531-7097

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 531-7097

3120 Atlanta Hwy
Gainesville, GA 30507

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

Customer did not leave a comment.

Candice T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN W. 
Rating:
3.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

This was by far the BEST uhaul dealer and the BEST professional staff. I will only use them from now on.

Vera C. 
Rating:
2.0

Too expensive. Not what I was quoted

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

KEEGAN G. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

I have no complaints. Nothing to improve.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
1.0

Make sure you check out customer I d better. This is not the one who agreed to any contract or asked for one. Wrong email

TOMMY T. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
3.0

Have the equipment reserved actually available. I was able to get a substitute but it made it more difficult to get it done. I know the guys and they are good. Just didn't have the trailer I wanted.

RONNIE S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

MADELINE M. 
Rating:
3.0

good place to catch covid. No masks or other precautions in sight.

GORDON B. 
Rating:
5.0

Not a thing. Oakwood Tire was very helpful and kind. They helped me to upgrade the truck when I found the one I originally wanted wasn't large enough, and I ended up with the perfect truck for my needs and made a really tough moving experience a little easier.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
3.0

Customer did not leave a comment.

Efrain G. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY S. 
Rating:
5.0

Customer did not leave a comment.

Phillip K. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

I would recommend having inventory on blankets checked in advance of pick up. They did not have the blankets I had reserved. The guys, Matt and Mike gave excellent customer service over the phone and in person, they were great!!!

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

HECTOR R. 
Rating:
5.0

I have made use of Uhaul before. This was by far the best experience I've had yet.

ROE C. 
Rating:
4.0

I did not like just that we had to rent a dolly in a different location since it was not in or truck.

JHON R. 
Rating:
5.0

Having the equipment on a paved surface for pick up would be a plus.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
3.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Excellent experience. Customer service was phenomenal!!

jodi W. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Demetrick M. 
Rating:
5.0

Gentleman at the front made dropping off the truck quick and easy.

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

this was not the location i had picked so when i got to the first location the vehicle was not there i had to drive 22 miles back from the direction i was going i received no phone call or anything about this til after i got there.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Make sure that the customer is made aware of the need to check in the equipment on their phone when returning after hours

Scarlett S. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Great experience

EVETTE A. 
Rating:
2.0

I told him I couldnt do anything online with my phone amd he wouldn't go out and do the walk around. He was in to big of a hurry to get me out the door. Gave me a key and said go find it yourself. I was already very upset because I was supposed to pick the truck up somewhere else but they didnt show up. Worst experience. Probably going to start using Budget

MATTHEW E. 
Rating:
5.0

Everything was fine Thanks again,

ARLANDE M. 
Rating:
5.0

Best U-Haul service location I have ever used ....Also clear and thorough explanations

Joseph K. 
Rating:
5.0

Easy check in after a phone call reservation. Staff was friendly and efficient. It was raining and they cheerfully took care of me.

JAY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

KEN O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Friendly staff, quick and easy pick up of rental.

Earl S. 
Rating:
3.0

The original pick up location did not have the truck I needed. Upon my arrival at the location I booked, I was read an email indicating they tried calling me. If they didn't reach me by phone, why didn't they try via text or email which the system has on file. This failure to communicate effectively made my journey disastrous.

Elad S. 
Rating:
4.0

I was not told about the $20 charge at the end of the deal- let the buyer beware !!

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

Matt Always does a great job taking care of me on the rentals Professional prompt and friendly

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Move uhaul from this location.

DEREK J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

A little far away for a drop off for me, but excellent service over the phone and in person. Quick and easy return. Worth the trip.

MARK T. 
Rating:
5.0

they know all about the their product very good service

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Everything was good for me if it's not broke don't fix it.

SURRENDA C. 
Rating:
5.0

Customer did not leave a comment.

MARILYN P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Was told drop off location was open. Later received e-mail from U-Haul stating drop off was beyond closest point to my destination. Said that if not there; a convenience fee would be applied. I topped off fuel tank and think the “convenience fee” threatened should be refunded me for the additional time, distance, and convenience of delivery to requested spot. Respectfully, Joseph Morrison Partnersbydesign1@gmail.com. 770-868-9446

JOSEPH M. 
Rating:
3.0

Rental truck was dirty inside the cabin

Diego M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
4.0

Only reason for 4 stars is that it was raining and the trailers were on a lot that was mostly mud.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

The only problem was that NO ONE wore a mask.

George B. 
Rating:
5.0

Customer did not leave a comment.

SHAE R. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

You don't need to rent trucks from a location if they are unavailable. I had to drive another 30 min to get the truck which took time, gas, and mileage. The agent was not even apologetic.

Jay C. 
Rating:
3.0

U haul experience was good and person was knowledgeable. However, no employees were wearing masks which is really unsafe and discorteous of every customer walking in.

Mohammad Y. 
Rating:
5.0

Customer did not leave a comment.

NADAL P. 
Rating:
4.0

The truck cab had a heavy smell of cigarettes. Too new of a truck to smell that bad.

Shawn S. 
Rating:
4.0

There was no hand truck with the vehicle and I never found any furniture pads either. If there were any, I didn't see them with the truck when I picked it up

Coty S. 
Rating:
5.0

Customer did not leave a comment.

JERE R. 
Rating:
5.0

Very apologetic about my experience with Uhaul and took care of my check-in with no problems. If I ever considered renting a uhaul again...I would definitely rent one from here as they clean the vehicles out and provide great customer service.

Renesha L. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

Didn't ever receive money back I was supposed to receive.

GiGi A. 
Rating:
4.0

Make it advantageous to make an advance reservation.

COLIN P. 
Rating:
5.0

Great experience!

Michael M. 
Rating:
5.0

Great experience!

Michael M. 
Rating:
3.0

front tire strap ratchet device rusted had a difficult time securing tire strap.

THOMAS B. 
Rating:
5.0

Very professional and helped when our situation changed and needed to move our reservation.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
5.0

Customer did not leave a comment.

JALEESA G. 
Rating:
5.0

Customer did not leave a comment.

TOMEL M. 
Rating:
5.0

Nice place. Easy process. Professional

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
No reviews have been submitted for this location.

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