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Stephen M
Customer Reviews for Oakwood Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've used Oakwood tire before they are a good business, very helpful.
REGINALD WSUPER EASY -STARTED ON LINE BUT COULD NOT FINISH - HAD TROUBLE TAKING PICS WITH THE PRIOR TO LEAVING AND WHEN RETURNING AFTER HOURS BUT THE OAKWOOD TIRE LOCATION TOOK CARE OF IT WITH NO PROBLEMS
DONALD RWe were provided incorrect info for return location. Also, the truck had less than 1/4 tank of gas so we had to stop immediately. The agent did not walk us out to I d sad levy the truck; he handed us the key snd directed us go find the truck n our own. The big cardboard window thing was in the truck and took up so much seating space.
JENNIFER TCup holder and dash were dirty
GARY HStaff and equipment were great. The pickup and return area are very tight and muddy.
MICHAEL TGreat customer service!
Cristie HOther than interior cabin being muddy upon pick up, everything else is fine
BOBBY UBuenas personas y nos atendieron muy amables
DAISY RNo one was onsite when we dropped off the trailer.
BERNARD WNotify the customer if they don't have the truck requested so they don't waste their time going to pick up a 20' instead of a 26' truck. Rep that assisted me instore was very helpful and pleasant though.
JOHN BGreat customer service
DAVID MExcellent service! No improvements needed.
MARCUS SNa
DAVID PJosue did an excellent job at Oakwood Tire, CO. Quick and Easy!!
MATTHEW LThe bed of the U-Haul was covered in that dry GA red clay; definitely there before I picked it up. When I returned it, I checked the "yes" option, saying it need to be cleaned, but then the system charged me $25 to clean it. I had to go back and click "no." I'm not paying for you to clean someone else's mess. I drove from driveway to driveway, only putting a dining room table and chairs back there, and I completely covered the floor with blankets before I put them in the back. No one even stepped in the back of the truck but me, and I walked on blankets. My blankets were covered in red clay soil. Someone needs to check the trucks before they rent them out. It's obvious that no one checks them after they're returned. Parking to pick up U-Hauls at this location sucks. There is no parking lot. You park in that same red clay soil. No wonder the bed is covered in it. If it rains, you're parking/walking in Georgia red clay mud. It takes them a while to get you on the road, even if you fill out the documents U-Haul sends at the time of reservation beforehand, so don't expect to walk in, grab the keys, and walk out. It wasn't a bad experience. I just thought it would be quicker. They seem to have a lot of trucks, so they'll probably have what you need when you need it, so I would go back again. I would just check the bed before I drove off next time.
Jenna HYour customer service is already superb, keep up the EXCELLENT work!
CHARLTON MTop notch service from the Oakwood Tire Team. They personally amde certain that everything was understood on how to operate and manage the equipment rented.
BART BSame as above.
MICHAEL HThe truck had a leak and when it rained the inside and a lot of my personal belongings got soaked.
Robert MI rent from here multiple times. Great people!
ARL TVery helpful
JEFFREY PGreat place! Very helpful.
James FExcellent customer service at Oakwood Tire! Needed a last minute appliance dolly and Matt was very accommodating and kind.
MARCIA EThe key box is down the road from where the trucks are. The truck was not swept out from whomever used it last, and they did not have the equipment (dolly) I requested.
Donald BWe were charged for a dozen blankets, never received them, never reimbursed the $10 after making two separate calls. The day we picked it up we were told that only 6 blankets were available and would be reimbursed. The next day, phone call #1 in which I was told the Manager needed to approve the reimbursement. Two days later, called again, same story. It's been over 1 week and nothing. We need another larger uhaul over the next few weeks.
Douglas HEverything was great!!!
DERRICK SMy only complaint is this truck had a HUGE odor of VERY recently smoked marijuana, I’m going to guess it was smoked in less than an hour before we rented it.
John FSmooth pickup
Thomas SThis place was great. The moment I got there I was treated like a King. The personnel took care of everything from checking me out to unhooking my trailer for me.
Dean PThe one star is not for the location or the employees, they were great and tried to help as best they could. My issue is with U-Haul. The equipment I rented online was not available at this location even though the website directed me to this location. (It was also not at any other locations in the area on the day I needed them). I had to stay an extra night in Georgia to wait for the equipment to be available before I could move the items I needed to Kentucky. U-Haul cost me the price of an extra nights stay and a loss of a days work. Any chance I can avoid using U-Haul in the future I will.
David MEverything was fine. I rented a 5x8 trailer.
Lisa MNeed to have utility and appliance dollies at this location.
John HA lot of construction on the property. Not sure if they were still a uhaul dealer until I went into the office. There is still a sign in front.
David PBox truck was littered with trash and had spilled motor oil on floor. One of our friends slipped and fell on their back in the oil residue after we cleaned it with what we had. Incredibly disappointing experience. Returning truck was a nightmare!
Chad GProvide this location with an appliance dolly and regular utility dollies.
Debra LToo many vehicles in the lot. It's not clear where uhauls go. Dropped off after hours so personnel were not available.
Todd BQuick and easy drop off. Very friendly and helpful.
Bradley PVery convenient location - will use again. Would be good to spray down trailer before renting - ramps were covered in mud. Otherwise would highly recommend.
SIMON JThe total I paid to rent the U-Haul did not reflect the amount I was given when I reserved it. I was even charged extra after dropping it off and I have no idea why.
Christine tThe customer representative was very helpful and the location was very orangized
NIKKI GEasy and convenient
Ralph CQuick and easy rental process, friendly staff at the counter.
Edward LMe parece excelente este lugar me atendieron bien el señor fue muy amable conmigo les recomiendo
Diego LHad to follow a difficult process to return the truck after hours! The web site is not user friendly for returning the vehicle!
John WEverything was just Fine!!!
Wayne RGreat communication and job well done!
Chad DRicardo edouarzin
RICARDO ELove me some Oakwood Tire. People are very Respectful and they are just down right Awesome. Keep up the good work guys.
william hthe trailer wS not cleaned prior to me renting it. There was broken glass in it that could have easily cause a slip fall accident. The prep for rental could have been much better
Glenn v