Customer Reviews for Oasis Equipment Rental
(U-Haul Neighborhood Dealer)

449 reviews

2101 9th St   Los Osos, CA 93402
(@ Los Osos Valley Rd)

(805) 528-1009

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(805) 528-1009

2101 9th St
Los Osos, CA 93402
(@ Los Osos Valley Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was great. Helpful and very kind there.

Jim H. 
Rating:
1.0

To expensive an charged an extra 20 for gas on top of that

David D. 
Rating:
5.0

Location was great, but online checkout was terrible. Had to go into the local location, since online checkout failed after 10 minutes of trying.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Alejandro F. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Tania L. 
Rating:
5.0

Everything went well. The representative at the store was very helpful and friendly.

Sam S. 
Rating:
5.0

Although new, the U-Haul customer rep did an awesome job. When received, the back of the truck was not cleaned/swept.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Della F. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

How you would want to be treated. Thanks to Tim.

Thomas M. 
Rating:
2.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

jolein H. 
Rating:
3.0

Customer did not leave a comment.

FREDRICK G. 
Rating:
5.0

Customer did not leave a comment.

Janelle E. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

My location was changed by uHaul 12 hours before my rental from my original location. The new location was very inconvenient. Fortunately I was able to find a closer location which was not as close as the first, but adequate. If I hadn't been able to get closer I would have been very disappointed by the last minute change

Chris D. 
Rating:
5.0

Love the online self service feature

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

esmeralda Z. 
Rating:
3.0

Customer did not leave a comment.

Llanie S. 
Rating:
4.0

Small nits: have truck windshield cleaned of grit and bugs; and rent it with more than 1/4 tank of gas.

MICHAEL J. 
Rating:
5.0

The csr..Tim, was very courteous and helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Employees should wear masks

gari S. 
Rating:
1.0

Same comment as with the place I picked it up: NO ONE WAS WEARING A MASK!!! Their lobby had made ZERO CHANGES to accommodate the pandemic. No masks, no sneeze guards. Not even social distancing. I will do everything I can NOT to shop with U Haul again until the pandemic has passed. You guys have failed in a huge way and you're going to end up killing people because your franchisees are a bunch of fools who think they know better than the scientists. It's MANDATORY STATE LAW to wear a mask. Why didn't they? Why did they all risk my life!!!!????

Steven R. 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
3.0

This was not the pick up location I selected and was changed by uhaul at the last minute. I was only notified of the change from San Luis to Los Osos while I was on my way to pick up the truck. All online confirmations listed my pick up location of choice. Very inconvenient, unfortunately. Also, I ordered packing supplies that were shipped to me, not on time, instead of being available at uhaul when I picked up the truck.

Cori M. 
Rating:
5.0

Tim and Phil were outstanding and everything was as expected and above average!!

daniel D. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Having an outlet in SLO would make more sense, since it is a county seat with a much bigger population.

Wayne R. 
Rating:
5.0

Great service

Mark D. 
Rating:
5.0

Friendly and professional. Early pick up. Was able to change drop off location without Any hassle. Excellent experience. It was cheaper than Uhaul in morro bay.

Lloyd J. 
Rating:
5.0

Super proprietor! Will do biz with again, for sure! Seamless check in/out in the time of Covid-19...appreciated!

Carl C. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

why was I charged an additional $56???

Dale P. 
Rating:
5.0

Nothing

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Leola D. 
Rating:
1.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Peggy P. 
Rating:
5.0

all good!

Suzanne D. 
Rating:
4.0

Customer did not leave a comment.

Carly C. 
Rating:
5.0

Customer did not leave a comment.

Laurie G. 
Rating:
5.0

The customer service was excellent. No need for improvement.

Kris N. 
Rating:
4.0

The uhaul.com website failed me. I could not login. Could not reset my password (reset email not sent - not in spam box, etc). The physical equipment site was great.

Kurt W. 
Rating:
4.0

Bought boxes there and the customer service was excellent. Very clean and well maintained building. Nice people.

Ferne C. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

I will never use uhaul again. Between the mileage rate on top of refilling g the tank and the need for you to call someone I know so I can rent a truck - I'm finished with uhaul. I've used uhaul for over 40 years, but no more.

Deborah W. 
Rating:
5.0

NO NEED FOR IMPROVEMENT; THESE GENTLEMEN ARE WELL VERSED IN THEIR PRODUCT AND CUSTOMER SERVICE.

Toby H. 
Rating:
5.0

All and all an easy drop off. A little miscommunication but overall very simple drop off.

Micheal F. 
Rating:
5.0

People at this location are very helpful. Truck had arrived the day before after they had closed. Windshield was very bug spattered.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

The attendant at the drop-off was similarly professional and very efficient!

Nathanael R. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Friendly, pleasant, excellent service. Thank you.

ANN K. 
Rating:
4.0

only issue, was billed for 3 days but picked it up at 8am and returned it at 6 PM THE SAME DAY!!!

Christy G. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
1.0

Location far from the pick up location I requested. Did not have the dolly that I reserved. Truck was very messing and I had to wait while it was swept out and cleaned.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Had to drive to get u - haul after they said I could pick it up at one location. Went to pick up and was dirty, windshield dirty, wipers need replaced like months ago. Seriously look at it and see for yourself. What happened to u haul, I'm ok but will look around next time. Don't have my key and panel lock ? Ok

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
4.0

The gentleman who assisted me was very nice

Jerry F. 
Rating:
5.0

Every thing went smooth

LEONE S. 
Rating:
5.0

Customer did not leave a comment.

Earnie N. 
Rating:
5.0

Tim and the staff here are EXCELLENT.

ROBERT H. 
Rating:
1.0

Be careful how they charge you for fuel. U-haul 15' truck gets 10 mpg. I put 4 gal in and they hit me with an extra charge for 4 more gals. I put 47.8 miles on truck. Make them park truck on flat level surface when checking fuel level.

Glenn N. 
Rating:
3.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

Friendly and efficient service. Equipment was perfect.

William B. 
Rating:
5.0

Customer did not leave a comment.

jude C. 
Rating:
5.0

Customer did not leave a comment.

marlene K. 
Rating:
5.0

I am very pleased. Polite, friendly and professional. Good small town business and customer service.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE N. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
4.0

Customer did not leave a comment.

Samuel G. 
Rating:
4.0

The lot at this location is small for 26' trucks. I tried to park but after several attempts the uhaul agent told me to park on the street. It would be helpful to indicate on the rental contract that for large trucks to park on the street at this location.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Thank you! I so appreciate your customer service, efficiency, and especially your kindness.

Joan G. 
Rating:
5.0

Third time I have rented UHaul vehicles here. Easy to work with. Always courteous, professional and helpful. It's in the next town over from where I live now, but definitely worth the short drive for good customer service. I highly recommend.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

Nothing!!!

James L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Very good customer service. Second time I rented from them and will continue to use them. Very Satisfied!

Susan L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

I have not yet gotten my receipt by email. A little friendlier would be nice but overall they were ok.

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
2.0

Had to make special accommodations because they were not open Sunday and I couldn't drop the key in the drop

AUGUST C. 
Rating:
5.0

Start with full tank of gas, so it will be easier to return the tank full.

Larry L. 
Rating:
4.0

cab compartment was left with trash, coffee cups, napkins, cup holders sticky. Jeff was very helpful & professional when we rented the unit. Highly recommend.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Great service and fast!

Jessica C. 
Rating:
5.0

Not much, except that your website is confusing and unclear about what is available at what location when you make a reservation. It needs to be more explicit that the equipment you want may be located somewhere other than your preferred pick up location.

Paul C. 
Rating:
1.0

Though I don't think it was intentional, when I picked up the truck it had 1/8 tank of gas. So I brought it back with between 1/4 and 1/8. I was never told that I had a $31.50 credit available if the tank had been at 1/4!! No mention. As a result, I was charged $31.50 when I returned, jus a gallon or two short. I've been renting from U-haul for over 30 years. I've never heard of such a ridiculous thing and I would very much appreciate it if someone would reverse this charge.

Duane A. 
No reviews have been submitted for this location.

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