The guys working there were incredible. You couldn’t ask for a more supportive and cheerful staff being sure that they explained every little detail and nothing was missed. The return was easy and again very pleasant with the staff.
Christopher P
Oasis Equipment Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Osos, CA 93402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkUnfortunately, one light was not functioning, the trailer breaks did not work, and staff did not properly connect trailer with safety mechanism. When we asked about it, the staff spoke to us with profanity and said take it or leave it. Very bad experience.
Sue JNothing really
GEERT DProcess the return of the truck sooner. The check engine light was on in the truck. The engine was running roughly.
Stephen FHire better help or train your representatives in customer service! The man who handed me the keys didn't bother to tell me where the vehicle was located at or walk me to it, so I had to walk up and down the street to find the vehicle and could find no match (checked about 10 vehicles). When I went back in to say the vehicle wasn't there I received a one word response, "10th". Not knowing what that meant (I've never rented a UHAUL before), I had to ask for clarification and he said the vehicle was probably on 10th street. So I had to get in my car and drive to 10th street. When you go to the trouble to make a reservation days before you need the vehicle, the vehicle should be waiting for you outside the office when you come to pick it up. Also, I wanted to know the price and he said you will be billed at the drop off point. NOT TRUE! When I dropped it off I asked what I owed and the extremely nice man at the drop off location said that I didn't owe anything cause it was already billed to the credit card I had supplied at the pick up point. The man at the pick up point said he could not supply me with any paperwork so that I could see a breakdown of the charges. All I see on my credit card is the total bill so I still don't know the breakdown of the charges. Another person was with me at the time and had the same opinion of the experience. I would recommend finding another pick up point other than OASIS to avoid the frustrations that I experienced.
deb p