Good customer service. Easy check in and out. $1.20 per mile plus responsible for gas on top of the rental fee is overkill and far too expensive.
Shelly B
Customer Reviews for Oasis Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is hard to get to when you are headed south on HIGHWAY 1. You have to make a u turn to get to u haul location. Other than that it was a great experience.
JEFFREY GWindows were so dirty that sunlight on the windshield made it difficult to drive. The customer service staff went out of their way to help. Thanks oasis!
Barbara HThe gentleman greeted me by name as I walked in the store. He was on his game. I'm sure he only had one return coming in, but he took the time to be aware that he was getting a return and the customer name. Plus he was efficient and professional with my time as well.
Stephen FAnd a very easy transaction thank you
Brett HThe location was closed when I dropped off the truck but this process was very easy and I just put the key in the box and away I went!
Gregory CSince Covid began, most retail establishments have customer facing people who do not make eye contact, are lethargic, and have a chip on their shoulder as if customers inconvenience them. They operate slowly and waste customers time. This was not the case here. The young man working the day I picked up had the shop open BEFORE opening time. He was ready for me and promptly asked me how he could help in a genuine professional manner. No attitude, no superficial smile. He was there to do his job and he did it well. Even though I was the only customer there, he operated with haste and purpose, respectful of my time to make sure I was in and out. He walked fast. Typed fast. He made the process easy. I can not explain how much this means to me in a world where customer facing representatives have such a bad attitude and consistently waste my time, and make me feel like a jerk simply for giving them business and making them work. Take care of this young man. He is going places.
Alex MGreat Experience
William HNoah is great! Give this guy a raise!
GARY GSuper easy! Great location in Los Osos!
Emerald MColton Porter from Oasis UHaul Rental was professional, knowledgeable and friendly. I would rent from them again and highly recommend UHaul for all your moving needs. Thank you so much
Linda WUhaul location in SLO didn't do walk through with me and the front left bumper had a dent and rub against the tire when we turned sharp on left. But the truck ran like a good. Thank you
Marie Call good
Steven MThe staff were great. Pickup and drop off were very easy.
Jimmy DI don’t live there anymore so I won’t be using the company that I got to U-Haul from. I was also disappointed that I had to pay more when I filled up the gas tank to turn the U-Haul in. I was not told that.
shirley pCup of coffee?? Just kidding. Great people and service. 😁👍🏻
Don SThe location was fine and the personnel (Joachim) were good but very frustrated that the U-Haul system would not work. It took almost an hour, several attempts on different devices and finally multiple phone calls to tech support before we were able leave with the equipment.
Tim BI struggled more with scheduling and getting a truck near me. I had to drive 40 min out of my way to get a uhaul even though there were other locations near me. Manager I spoke too over the phone was rather rude as well. I’ve used uhaul on numerous occasions and this by far has been the worst experience I’ve had. Location I picked up and dropped off were great! No complaints there.
Victor VNothing. Best service ever.
David MStaff were great but they messed up my reservation. I should have had the truck for 4 days not 1. But the staff at drop off location in Atascadero were amazing and made everything right!
DANIEL BGreat
Jim FThe employees at Iasis were really friendly and it only took about 10 - 15 min start to finish. The return was even better. I love U-Haul and m home town store Oasis.
William SJoaquin is the man! He deserves a raise
Philip GNothing. All staff and equipment met or exceeded expectations. Thank you.
CHARLES NEspecially friendly and efficient. I like these community locations, especially ones with retail selection which can make the visit twice as productive. Oasis is very convenient and is a. Mini-lumber yard for the community.
LEIGHTON RExtra friendly staff
LEIGHTON RYoung man wanted me to back up into traffic and park the trailer. I am a 71 yo woman. I had to ask him if he could move it with his tractor. He was rude and acted like a brat . I think I disturbed his lunch. He said I was done and I asked him for a receipt. Something to show I had returned the trailer. He did not know how to give me a receipt. I took a picture of his computer screen. I don't believe I have received an email to verify receipt. I gave him my email address so he could send me the return information.
Cynthia GCounter service was quick and friendly.
Morten KOasis Equipment Rentals is a great place to rent from. The staff is very friendly and always helpful.
Tory WIt was great
STEVE MExcellent customer service
Davidson PThe equipment I ordered was not available. I was sent to a different store and I didn’t get the equipment I needed.
Roger RStaff made the drop-off as easy as could be and they helped with the drop-off of the car hauler trailer. Easy to access and drop-off.
Walter MThe people (Jaoquin) at Oasis are very, very helpful and friendly. I appreciate the advice or recommendations they gave me regarding driving the larger uhaul vehicle. The rate for the use of the vehicle is also very good and reasonable. I'll definitely go back there again.
Tory WSuper Friendly and Efficient Staff! My only suggestion would be to have locking gas caps.
Nicole SI am shocked that I was instructed shortly before reaching the drop off agreed to that I was to drive to a different town to drop it off because the original location didn’t have room for the car transport. I drove past and they had plenty of room!!! So basically you used my fuel and time to do YOUR job!!!! Unacceptable. My 2 cats had to sit in a kennel for an extra hour.
JC DNothing no complaints thank you
Cary RHad to unload the car from the trailer by myself. The guy in front took the trailer off after.
Rayan MEverything was wonderful. From renting the U-Haul to great customer service!!
Sherri FOasis Rental os great to deal with. Thanks
dieter kGosh, I thought everything was done really well would refer anybody to pick up a U-Haul at that location
James CEverything seemed well and the two fellows working there Tony and Joaquin were great no complaints
John VThere was a young man who was very polite and helpful to me.
sedigheh HIt was a smooth transaction.
Tracy SBest in the area!! Tim was very helpful with 20' truck and auto transport, better than ANY others I've done business with over many years. HIGHLY RECOMMEND THIS location! All of the employees there are also very nice and helpful (unlike the other locations in Morro Bay).
Sandra KFriendly and helpful workers 😊
Erika BThe whole rental process from the start 10/1/22 was the worst uhaul experience i have ever had. I hope I never have to deal with uhaul again & I'm a former uhaul agent from long ago!
angela pFriendly, easy customer service.
rodolfo uI'm not sure what you could improve. I rented from Oasis Rentals in Los Osos, Ca. Joaquin was the one who assisted me. Super awesome, helpful, friendly, very professional and courteous guy. I definitely would recommend Oasis Rentals if someone needed to rent or buy equipment.
Tory WMake the vehicle reserved available. Upgrades aren't always the answer. I was upgraded from 20 to 26' truck but didn't want it because of gas and fear of driving. Used a 15' and now have to make another 300 Mile trip.
Robby Lexcellent customer service
Wendy LI'm not sure if it's possible to fix, but the firewall in the cab of the 20ft truck was terrible. It got really hot in there, especially around my feet and calves.
Kevin A