Ms. Erika and her staff were super responsive and helpful, even with the whole neighborhood having electricity issues. I highly recommend!
Autumn H
Customer Reviews for Oasis Fino
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More instructions or streets signs would have been helpful, for dropoff that was hidden in a back lot out of street view. Staff to the business was not readily available at my time of drop off which led to my confusion and delay.
JOHN YI booked for 12- didn’t get the U-Haul from them until 1:30 because of U-Haul issues! N I booked for 24hrs n yet had to return it by 7pm - the lady was doing her best but U-Haul company has horrible website n reservations so messed up!
MARIA CThe lady wasn’t there at the reservation time. She was very unprofessional
TEYTON LI was very pleased with my rental
JOHNNIE DLocation is terrible. No support and unclear that it is in a furniture store. Service is slow and the owner had forgotten her login to the UHaul Dealer Network account. There needs to be more training because I like UHaul but this is unacceptable. There was also no furniture dolly as ordered and the location simply stated that they don't offer them.
William TErica was lovely!!
Zoe BErika was awesome!
Miguel SOk so I loveeeee this location, but this last time they did not close out the account in a timely manner. I rented on the 30th returned on the 31st and they didn't contact me to let me know thier was a balance until the 16th and it was via email, Ultimately , I was charged a late fee on top of the remaining balance , and I just don't think that That was handled appropriately other than that love the location love the vibe!!!!
Nikaela CI left an item in the truck and UHaul customer service and the pickup location worked quickly to help me recover it. Really appreciate it, will definitely use uhaul again
Jason OKeep up the good work at that location. 👍🏿👍🏿👍🏿
DAVID DBit expensive
Ileana BThe place was a bit hard to find, so I called and the lady walked out to the street while speaking with me on the phone and flagged me down. Great job.
Jeff BDon't take a week to not get back on a dispute over excessive gas charges.
John HThe service was great. There are no changes needed.
Kimberly WI was towed to this location after the initial truck I rented broke down. The site manager insisted that the trucks at that location were not available as a replacement truck. Took over an hour to resolve
Roger RCustomer service was professional and made it easy. I will be recommending them to my friends and using them again.
Deanna RStaff was amazing
ROBERT SThe owner of Oasis was amazing. I can not say enough good things about the service she provided. I am looking forward to an ongoing partnership with this business. Highly recommend!
Indira R