Customer did not leave a comment.jessica P.
Customer Reviews for Oasis Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't have my truck and the other truck they had they couldn't find the keys for. I was kept waiting for over an hour while they figured something out. In the end they didn't help, caused me to lose a total of 3 hours moving time, I lost money with my movers having to sit around for 3 hours doing nothing while the truck situation was handled and I had to drive an extra 40 minuets further away to finally be able to get in a truck.Cynthia M.
Uhaul broke down and it was an extreme inconvenience. I had to rehire movers for an additional day. I also had to find a ride back to the U-Haul site in order to pick up another truck.YVETTEANN T.
Posted hours at uhaul were completely different than the reservation leading to lengthy and unnecessary complications far from home. This was after coming from a separate uhaul site where they didn't even have the reservation. I know now not to ever use Uhaul under any circumstances.John S.
When I attempted to drop off the trailer in Orange, VA, I was informed they were no longer in business and I would have to drop it off somewhere else. I had to drive to another town to drop it off.Lawrence S.
Don't choose a bigger uhaul then the customer wants & don't need. Give the customer a receipt to have & also shouldn't include insurance on the order if customer don't ask for it. Also shouldn't charge for miles & tell the customer one price on the mileage & when the customer sees the receipt online it's a different price & everyone in the store should be trained to know how to do the uhaul. Very unhappy customer & won't rent again at this location & won't refer anyone.Tonia W.
Rude people who work it and lie about when I can pay for it I don't appreciate the smart mouth peopleBrian W.
Customer did not leave a comment.Hector A.
Customer did not leave a comment.Becky H.
Rental process was very efficient and personnel were very nice. No major things for improvement, but maybe send confirmation (day before rental pickup) to customer that rented vehicle is actually ready for pickup. Also, make sure that staff walks with customer to conduct existing damage/condition of vehicle.Lawrence M.
Not well marked gas station. Had to find someone and then wasn't sure they worked there when foundâ€¦Elizabeth B.
Better parking for u haul trucks.Philip S.
This location over charged me. Charged me for 2 days when equipment was returned in less than 20 hours.John P.
Not clearly marked at all.Elizabeth B.
1. Dealer MUST HAVE SOMEONE ONSITE to complete contracts, assist hitching, etc with customers. 2. DO NOT ADD CHARGES WITHOUT CONSENT. This is FRAUD!! 3. Dealer MUST NOT PARK HIS DEAD CAR IN FRONT OF EQUIPMENT so that it cannot be hitched and towed away. Requiring a customer to MANUALLY push a trailer through an adjacent property to get it hitched is UNACCEPTABLE. 4. The app (android) would not let me complete the reservation - it would not accept legitimate inputs. Unfortunately I don't remember at what point it failed. I was able to complete the reservation online using the website. But then the dealer tacked on the insurance.Paul M.
Quick and easy to pick up and drop off.Bernard P.
The manager at this haul location was very customer friendly and knowledgeable in all aspects of this rental. Sure made this a easy and pleasant experience!James R.
Customer did not leave a comment.Gracie S.
Please don't falsely advertise your product i rented a 19.99 a day small cargo truck i even returned it back 20 hours early on a 2 day rental and it cost $144.00 thats just ridiculous. If its $60.00 per day just say that I would have still paid it, and I wouldn't be this upset about my experiencepablo G.
They were very friendly and helpfulChris C.
The self check in was quite an experience and I ended up needing to get the key from the employee (she was incredibly nice and helpful). The truck was dirty and the check engine light was on. Otherwise it was a great experience!Tami S.
Customer did not leave a comment.Ruth T.
I believe I got charged way too much for fuel. And I also don't believe the fuel went from 3/8 to 1/4 from Charlottesville to Gordonsville. That small amount shouldn't have costed me $20.90.CHAUNTENICHOLE D.
I found this location to be well informed and prompt about getting you into your rental and a super easy return process as well.Debra J.
Customer did not leave a comment.Cathy H.
Nothing they were very nice even when Richmond U-Haul made me wait over three hours to get my pickup released. Online reservations needs a major overhaul it sucks.GREGORYSCOTT D.
why was insurance added without consulting me. that really irrates a customer.DAVID G.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.dave C.
Customer did not leave a comment.BRIAN S.
When someone makes a reservation, have a vehicle for them.ERNEST D.
Customer did not leave a comment.Robert K.
Had to do the hook up by myself. No one there to helpBERNARD P.
Nothing! Overall, it was convenient, quick and no delays.KEVIN M.
Hard working owner, moving to area will use him for future rentalsSTEVEN S.
Every helpful. I was most pleased that the young man at the market was able to promptly assist and receive the trailer for return check-in.John K.
Make sure that the trucks are clean mine was filthy and both the cargo area and inside the truck it hadn't been swept out or cleaned out I took pictures because it was so filthyElizabeth T.
Customer did not leave a comment.Raleigh L.
Can of truck was dirty and smelled horriblyANGELAFRANCES R.
Customer did not leave a comment.ZORAN K.
Having people who know how to operate the cash register would be helpful!!!KATHLEENMARIE T.
Customer did not leave a comment.Mark L.
It's not about the pick up location but about the overall Uhaul experience which we would rate MINUS 1000 percent. A most horrific experience. Hours on the phone being told to make changes on the portal or chat when neither is available. Being hung up upon after one hour holding to talk to someone and ten holding again 20 minutes only to be hung up on. When someone does answer their reply is I am in such and such state and not responsible. Our rental pick-up was moved to 1.5 hours away the night before the rental. The day before rental I was told I dont know if we have a truck because we are in short supply of equipment - we received SIX weeks in advance and you dont know if you have a truck the day before? Most horrific experience continued after pick up. Stay away as far as you can from UhaulMark R.
The locations were fine and the people there were also accommodating unless they were lying about their roles in the rental process. My problems are with UHaul. I reserved the trailer and locations well in advance and did the early check in which means I had already paid for the thing. I had email confirmations on everything but I had not heard from anyone at the location where I was supposed to pick up the trailer and the email communications suggested that I would. I called the facility about 5 hours before I was supposed to pick the thing up and they had no trailer and no idea who I was. After speaking with them and spending 40 minutes on hold with UHaul service I was told that I would have to drive to another city to pick up the trailer. Same thing happened when I arrived at my destination. When I went to take the trailer back to the reserved location 2 miles away I suddenly found out that I again was supposed to drive to another city to drop off the trailer. They added well over 100 miles of driving to my pickup and drop-off and never even communicated that to me. This has to be the worst service I've ever seen. They let you reserve a spot and take your money but then don't bother provide what they've agreed to or even let you know. If I had shown up at the agreed place at the agreed time I would've probably not been able to make it to the other location to pick up the trailer and my entire moving schedule would've been wrecked. All three location employees I spoke with suggested that this wasn't even out of the ordinary so I guess it happens to a lot of people. It won't happen to me again as I'm not going to rely on UHaul to provide their agreed services again.Travis H.
Thank you so much! Easy peezy! :)Allen J.
Customer did not leave a comment.WARREN K.
Customer did not leave a comment.Robert M.
I feel as though this is important to say. I had a truly horrible experience picking up the vehicle. First, even after I confirmed I would pick it up at 8:00AM, the owner wasn't there. Second, he had an employee of his (this was a Gas Station) call me via a house phone in the store and talk to me through the phone. Third, after I was finally able to complete all of the tasks he needed me to do over the phone which was far more cumbersome than had he been in person, he took my credit card info over the phone! All while my wife waited patiently in the car for this eternal process to finish because he couldn't keep his mind straight on the topic. To finish and finalize, he offered virtually no advice about the vehicle and just sent me on my way once his employee found the key. Truly a horrible experience and I cannot recommend this location to anyone.Benjamin Y.
Customer did not leave a comment.Yoshika T.
Customer did not leave a comment.Justin H.
Couldn't be bothered to use safety "rubbers" on the chain which hooks to the vehicle. Couldn't explain any charges.Not interested in explaining charges: "we don't do that, you have to go online. We just have the equipment." Not interested in helping unhitch the trailer. I went to a different Uhaul location for the next rental after this. Wonderful experience there.ELISABETHMETZNER F.
Excellent customer service, & friendly & knowledgeable staff.William W.
Customer did not leave a comment.Gerald H.
Had to drive 90 miles to pick up the trailer, seems there could have been one closer in the Washington Metropolitan area?Murray F.
Rented a 5' X 8' enclosed trailer to move antique and new furniture. Trailer leaked terribly and all the furniture got wet and was covered in gray, greasy yuck and rusty water!!! Also when I picked it up that morning I told the man that 3 of the 4 side marker lights didn't work, his comment was, " It's ok, you have back lights. " REALLY?! I will Not be renting from this store again and have made sure my family and friends know not to rent either. UHAUL has gone down hill over time, sad.Melinda E.
Under staffed location. No help with setting up trailer.Anthony W.
Customer did not leave a comment.MARGARET C.
Everything was fineJohn A.
The owner and employees are amazing!! I definitely recommend renting from them. They take pride in their business.Crystal C.
Customer did not leave a comment.KIMBERLYANN B.
With poor internet connection it was difficult picking up the truck. Also, there was no dolly as I had reserved ... and again due to poor internet connection, they were unable to fix this in my billing.JEFFREYROBERT B.
Over charged and still waiting for refundLezley P.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.ADAM M.
Customer did not leave a comment.Sarah M.
Adam was extremely polite and helpful! Even loaned us his personal dolly. Definitely would utilize this service again!Esther M.
Drop off was no problems.Nicholas T.
U-Haul app is trash and you need to post more descriptive instructions on how your online pick and drop offs work. The wait time to get on the phone with customer service 20 min is ridiculous. And if I create an account with the same name and phone number as a reservation it should connect instead of forcing me to create an account for no reason only to not connect to my reservation. I will not be using U-Haul in the future nor will I be recommending it to anyone.Kevin S.