I am 62 years old, have had back surgery and the employees made me hook up the trailer I rented and when I returned the trailer was told to unhook it myself. I have never experienced this treatment when renting a u-haul in all my years. Never will I use another u_haulRICKY W.
Oasis RV & Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Csr could be a little more respectful than with a disgusting attitudePATRICK G.
Customer did not leave a comment.Kristal C.
Site Representative Jennifer was unaware of return on contractual date. On the day for which the trailer was returned was a business working day which obviously wasn't properly inventoried. The next business day received the call from her asking when I was going to return the trailer. I explained where and when the trailer was returned. Instead initiating the call and explaining the situation she shortly after sent a bill of receipt with overage charges of being returned 2 days late even though she had the customer service obligation to be transparent with billing. Not only is this fraud, but now am having to waste valuable time doing her job. Corporate U-Haul is correcting all fraudulent over charges. This location is lacking representation and seems to want to overcharge anytime they "accidentally" make a mistake the customer will pay not them! U-haul please correct these errors at this location. I am not the only one....Caleb W.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.INGRID G.
Customer did not leave a comment.Craig S.
Ask the costumers if they have any questions about the equipment and explain everything about itGEORGE P.
Customer did not leave a comment.dennis Y.
Site was @ 65 miles from where I originally reserved my trailer a week earlier. This was the only store with an available trailer in the area. Uhaul Rep called me the day before my scheduled pick up advising a trailer was not available until a day later. I told rep that was not acceptable as I already had plans and hotel reservations on the road. I was thankful to eventually get a trailer but aggravated that I had to drive a 3 hour round trip to get it.BILLY BOB II H.
Wonderful customer service in how the personnel was friendly, ready to help out and smooth check out.Enrique A.
Customer did not leave a comment.JILL J.
Great customer service, great business!ROBERT S.
Excelent service , thanks and good price'sFORTINO Q.
Customer did not leave a comment.Mario L.
Customer did not leave a comment.Leonora G.
We rented a car dolly. the wheels did not straighten out and we pulled off to one side for our trip. The lady was more concerned about getting the unoit turned in than making sure the equipment was usable. The right side strap needed to be replaced.Stephen B.
Prompt easy drop off.HUGH R.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Robbie F.
Totally different than pick up. You can tell who enjoys their job and who would rather be doing something else! (see pick up location notes)krista P.
the 6x12 box trailers need tongue jacks. it was very troublesome and a little dangerous using a floor jack to lift the trailer on & off the ball.David H.
Owner was very helpful with reservation and getting trailer hooked up.michelle E.
Closed for labor dayCHRISTOPHER C.
Very friendly staff and nice to deal with.Melissa C.
Very friendly staff I had a good experience thereRichard H.
I had to drive over an hour away to pick up the equipment as others were out of stock, staff member did compensate mileage and give me an extra day, which did not cover the 2.5 hours round trip or gas. The staff member seemed unfamiliar with navigating the computer system. While most trailers are the same basic concept, each type has its own intricacies. The staff member would of been content handing me the keys to the truck, but I did request assistance backing the truck up to the trailer. When helping with connecting the truck to the trailer the staff member appeared to be untrained on operating the equipment. Once the trailer was connected the staff member disappeared and left it to me to load and secure my personal vehicle. I was able to due to prior familiarity with similar trailers, it seems to be a safety risk and liability issue, especially for those with no familiarity with trailers.sean B.
Customer did not leave a comment.SERGIO A.
It appears that we were charged an extra day when it was returned within the contract specs. I have not been able to reach anyone at this store to investigate but will be calling there this afternoon.CONNER K.
Customer did not leave a comment.David M.
Customer did not leave a comment.FLORENCIO H.
Customer did not leave a comment.Kassy M.
Poor customer service and loading trailer alone made it an unpleasant start to my first uhual experienceLandyn Y.
Customer did not leave a comment.Roger P.
Customer did not leave a comment.Elvira A.
Outstanding service fast service friendly staff very helpfulGary S.
Customer did not leave a comment.Todd N.
They didnt close out my account in which it charge me another month I had to go through getting it refundedTammy M.
We used the truck for just a few hours drove 6.5 miles and charged us to fill gas tank and service charge. We received the truck 1.5 later than our reserved time.Eliza M.
The location was busy/crowded. In violation of Texas law, none of the employees or customers were wearing masks (except me). Even though I had "checked in" online and provided all information, including copy of driver's license, I was asked for all the info again by two different employees. Waste of time in unsafe conditions.Danny S.
Customer did not leave a comment.CHRISTEN F.
The girl who took our return was very nice and helpful and took care of us quickly. Would also recommend this location.Cynthia B.
Customer did not leave a comment.CYNTHIA B.
Customer did not leave a comment.Cynthia B.
Its a one person show there and the lady that works there is very nice but she needs some helpGARY D.
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.David H.
Customer did not leave a comment.shelley G.
The vehicle was clean. Jennifer made sure the equipment was there amd ready. Great rep! The engine light came on during the trip and then went off some twenty miles later. Vehicle had no cruise control. That would be quite helpful. It was a rough ride down to Alpine.nikki L.
Very friendly and helpful.Edward R.
Picked up here. Jennifer was great.JENELL B.
Everyone was very helpful and nice.Krista P.
Customer did not leave a comment.Don T.
Jennifer was a big help when we rented our car trailer. Would recommend doing business with her again!CHRISTOPHER B.
Did not see anybody. put key in box and left truck.BROOKE L.
Great job!Jim L.
Excellent Customer Service!Luis B.
Customer did not leave a comment.Reidys S.
The rental agent Jennifer was very patient with me as I have never had to rent a small trailer. She always had a smile, and a reassuring voice. My move was in town and we finished in one day. Jennifer was professional, yet down home when I returned the trailer. She's a keeper!DEBRA M.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Valerie H.
I was treated poorly by the personnel at the location. I was not given a copy of my paperwork, the transport that I was assured would be available was not so I could not transport my car with my household items and ended up paying another$800 to transport my car. I was also treated with disrespect and a terrible attitude by a lady named Beverly who I was sent to ask for a discount because of my inconvenience. She was very short with me in saying no that a discount would not be given on the truck. She didn't even apologize. I'm going to stop now, but I could tell you more. Uhaul was not represented well in my case.Reginald B.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Jose Ailene J.
Customer did not leave a comment.Jan W.
There was no one there to meet us, they charged me for something that we had no control over and never called me to let me know.Richelle H.
Customer did not leave a comment.Derrell P.
Stop trying to overcharge people. I'm still waiting for my refund. I returned a trailer a day early and they're trying to charge me for an extra dayClaude T.
Customer did not leave a comment.Thomas P.
Our Motorhome had electrical problems just as we hit the north end of Big Springs. We pulled into the Hat Creek RV park into a space just as we lost all power/electrical. The next morning, we had to have it towed to a shop. I contacted Christy at Big Springs U Haul, and her boss, (didn't get his name), told me not to worry, he'd go get the car dolly as now I had no way to tow it with my Mazda 3. They were wonderful!!! I'm truly grateful to them for their help in a difficult situation. Thanks again.kathy K.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.LUCKY A.
It was the first U-Hual place that had a broom and dust pan outside for you to sweep the back of the truck.Nathan C.
Customer did not leave a comment.Lucky A.
Customer did not leave a comment.jennifer K.
Customer did not leave a comment.Byron K.
Great people. Thanks Jennifer.Richard F.
Customer did not leave a comment.Brianna F.
Customer did not leave a comment.Alan A.
Customer did not leave a comment.Calvin H.
The truck wasn't swept they over charged me on mileage waiting for a call back still Would do my very neat not to use uhaul ever againJustin S.
Customer service was great very friendly and helpfull.ROY R.
Customer did not leave a comment.Lucila R.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.Tammy S.
great place and very clean and very helpfulDelbert A.
Customer did not leave a comment.Alexandra R.
At the drop off location they were not so friendly. They didn't even offer to help unlatch the trailer they just told me where I could pull around and just leave it there.Michelle P.
Customer did not leave a comment.Leah P.
I think they should have Cruise controlJacob J.
Excellent service, quick processing, quality vehicles.Paul L.
U-haul manager was very helpful and informative and courteous.You don't find individuals with qualities like this.This person is great for customer relations.Samuel W.
I had to dig out my tow dolly from behind other tow dollies. No help. One guy in maintenance shop sitting on a forklift watching me. 3-4 people in office. Same thing on return. Customer service? Not at this location.Richard P.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.ancelmo O.
Very easy to use.paul L.
They lie to customers and when confronted they use the excuse "thats what our manager said..." and then the manager uses the excuse that "someone" told him. Its always someone above them.... total bs.Bennett J. | Overall Experience
No commentTAYLOR T. | Overall Experience
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