Customer Reviews for OC Gas Station
(U-Haul Neighborhood Dealer)

167 reviews

2302 N Grand Av   Santa Ana, CA 92705
(Off the 22 Freeway and Grand South)

(714) 543-3632

Location Hours

  • Mon-Fri: 7 am - 2 pm
  • Sat-Sun: 7 am - 11 am

Services at this Location:

Contact Us

(714) 543-3632

2302 N Grand Av
Santa Ana, CA 92705
(Off the 22 Freeway and Grand South)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 2 pm
  • Sat-Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service at this location

MUHAMMAD K. 
Rating:
5.0

Customer did not leave a comment.

Gail A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

Thankyou again and keep the good work.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

The pick up process was awful. Took way too long and not convenient.

ADRIANA V. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE J. 
Rating:
5.0

Excellent customer service.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

MONSERAT H. 
Rating:
3.0

My rental time was at 8:30 but i didnt get out of there til 9

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

IVAN ANTONIO P. 
Rating:
4.0

Filiberto was working by himself covering all customers: gas station, store, as well as trucks & rental equipment. I appreciated that he did his best to help me but my time was limited and I would have preferred for him to have had an assistant to tend gas station and store customers while he explained truck rental process to me without interruption. Filiberto was polite. Thank you.

HAYDEE A. 
Rating:
3.0

I wanted to use the app to pick up my truck, but it stalled when I tried to take photos of my license to upload for their records. The app would not get to the photo portion. It took a headshot of me easily enough, but would not do the license pictures. I tried the app AND the web page but both stalled. Doing a live chat with 'Patricia' only had me go to the web page, which was no help. I had to go in and talk to the manager of the gas station and do it manually. Other than that, it went well. The truck was exactly what I needed, except for only having 1/4 tank of gas at pick up, not the 3/4 that was marked. I noted it in the app and had the manager come out to confirm it.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

EDITH G. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

everything was easy and perfect

FATEMEH A. 
Rating:
1.0

I was over charged for the over all price .. I've always used UHAUL in Tustin and Anaheim and I've always had a good experience.. But this location over charged me ..

SERGIO L. 
Rating:
5.0

Excellent customer service, I really recommend this location.

Byron C. 
Rating:
1.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
4.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

The equipment that I reserved was not available when I showed up for my reservation. I reserved a 15' truck but all they had available was a 10 footer. It created some issues with loading and unloading between myself and the help I had hired.

THEODORE P. 
Rating:
5.0

Customer did not leave a comment.

Roberto H. 
Rating:
1.0

better record keeping and ensuring the customer actually gets the equipment that they're supposed to be receiving.

briana G. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

It was a perfect experience.

FRANK G. 
Rating:
5.0

Improve their internet speed.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

wendy F. 
Rating:
4.0

We reserved a car carrier and received confirmation. But they did not have one, not only at this location there wasn't one in southern California. We had to rent one in Quartside AZ. Was not happy!!!!!

Clara W. 
Rating:
5.0

Customer did not leave a comment.

Edgar O. 
Rating:
5.0

N/A

Edward R. 
Rating:
5.0

None, Everything was excellent.

Jose Luis L. 
Rating:
5.0

N/a

Edward R. 
Rating:
5.0

No bad comments.

Homer M. 
Rating:
5.0

We did not receice the key for the pad lock, so we had to spend 7$ our of pocket to buy one. The gas station attendant was working alone, so I can understand if this was missed, he was multi tasking with several customers at a time. He could use help!

LORI N. 
Rating:
5.0

Customer did not leave a comment.

Blanca J. 
Rating:
4.0

Owner of the UHaul was very kind to help me as he was shutting down due to a problem with my online reservation. Worked out great! Thank you for your help!

LISA MARY C. 
Rating:
2.0

The check in and out process could be smoother. The owner was a bit aggressive. I would rate from uhaul again Pricing was good bit this owner of this shop was an arrogant women hating ass.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Blanca J. 
Rating:
3.0

It's not clear why I was charged for mileage because the first 50 miles should be included in the rental.

DUNG T. 
Rating:
4.0

Customer did not leave a comment.

mary A. 
Rating:
5.0

Very accommodating

Marian H. 
Rating:
4.0

Customer did not leave a comment.

Lynnzee H. 
Rating:
5.0

Customer did not leave a comment.

Brennan R. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Have someone to do only the paper work because the person that's there is a little busy and it take extra time

HUMBERTO F. 
Rating:
2.0

I find it odd that UHaul would say the closest place to drop off was a small Gas station in OC Gas, Santa Ana. There was a bigger uHaul location in Tustin 3 miles away from where I unloaded. It never showed up when I was booking the one way.

JAMES B. 
Rating:
5.0

The owner was very kind, professional and accommodating.

REGINA R. 
Rating:
3.0

The office is small and dark in the back of a gas station.

Michelle E. 
Rating:
4.0

Customer did not leave a comment.

TESSA T. 
Rating:
2.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Yeimi C. 
Rating:
5.0

Staff was very helpful

Allison H. 
Rating:
1.0

This mobile pick up and return process is terrible and functions very poorly.

Ian S. 
Rating:
1.0

I anticipated my U-Haul experience to be efficient, convenient and easy! However, this could not be farther from what it turned out to be. I booked a one way trip, and due to the pandemic made sure to choose the '24/7 Mobile Pick Up' option, so that I limited any interactions with people. I was originally assigned to the Discount Tire and Service Center on 144 N Tustin St, for a 3.00pm pick up time. Upon arrival, I opened the U-Haul app (as I was told to download this to prepare for Mobile Pick Up), and I was shown a notification stating ‘Equipment Rental Error' and to seek assistance inside. I was then told by the employees that there was no truck available for me at this location, and I was to be transferred to a different pick up spot. I proceeded to drive to Grand Avenue Service station at 2302 N Grand Ave. I reopened the app to start the pick up process and was prompted to begin the ‘Online Check In' process. After inputting my license photos, and payment information my pick up time was shown to move to 4.15pm. I went inside the gas station to see if anyone could help me, and I was told that the U-Haul employee had gone home at 3.00pm, despite this location saying they would offer 24/7 services. Annoyed, I waited 30 minutes for the time to come around, and when it did, I was not prompted to begin the ‘Mobile Check In' process. I called the customer service line and waited 10 minutes to be helped by a representative. When I told her I was not being prompted to begin the pick up process and receive a ‘Truck Number' as it had showed in the ‘Mobile Pick Up' videos on the website, she responded with ‘I don't know what you're talking about. I don't know what a truck number is', and HUNG UP ON ME!!!! Frustrated, I called the customer service line AGAIN and waited another 10 minutes to be helped. When the second woman answered, I told her the same thing. She ALSO said, ‘I don't know what a truck number is'. I clarified, and said there was nothing prompting me to FIND my truck and start the pick up process as the website says, and she proceeded to tell me ‘you are not doing it right. This is not my fault, you must be doing something wrong'. I asked if she could manually check what the status of my booking was and she continued to tell me ‘you are doing something wrong, I can't help you'. I then asked to be transferred to a different representative. Finally, I was transferred to a THIRD person who ACTUALLY KNEW what I was talking about when I said the app was not assigning me a truck number. I spent another hour on the phone with her, as she said there should be someone at every U-Haul location who is authorized to help, but this was not the case at this location. She put me onto a conference call with ANOTHER representative and told me after figuring it out she realized THEY did not SET UP THE TRUCK FOR ME TO PICK UP, despite me getting a transfer email notification to pick up my truck at this location?!? I appreciate the help the last representati

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Tim V. 
Rating:
4.0

Customer did not leave a comment.

matt R. 
Rating:
3.0

Customer did not leave a comment.

Jaime L. 
Rating:
4.0

Customer did not leave a comment.

Ernest R. 
Rating:
3.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Good experience

Chris B. 
Rating:
1.0

I don't know who's fault was this but I made a reservation online to assure my rental. I get to the Wayfield st. Location just to find out my rental was not there. I was sent to a different location on grand st. The guy tells me I am going to get a $60 discount and when I get there the person helping me said I had to call the manager. He also asked for my drivers license and phone number when I had already filled it out online to save time! I am very disappointed as the 40 min I wasted driving from one place to another made me late to my event. My credit card was charged today, I hope someone calls me soon to clear this matter and get refunded

Angelica P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Jean-Michel G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Only frustration was the app would not work beyond a certain point as I was trying to avoid unnecessary face to face contact given Coronavirus concerns.

Darrell D. 
Rating:
5.0

My pick up location was changed without me being notified and I didn't figure this out until the day of my reservation. The location and services were fine but the pickup location was farther away then my original location. I spoke with a customer service agent who, after I explained my frustrations, said I would be refunded/reimbursed $50. I wasn't given any further information about how this would be done but I can be contacted at ketzia.abramson@gmail.com

Ketzia A. 
Rating:
3.0

It's a gas station with Uhauls parked in the back in low light. What's inviting or worthy of recommendation of that.

Ed L. 
Rating:
4.0

Customer did not leave a comment.

ANGELIKA JEANNE M. 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
3.0

Uhaul personel was off for the day, had to leave the keys in a box hoping nothing bad happens to them. The gas attendant was helpful.

Diego C. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

No improvement needed. Everything was perfect, thank you!!!

Martha V. 
Rating:
5.0

Everyone was very helpful and understanding of my needs.

Eldon C. 
Rating:
5.0

Customer did not leave a comment.

WENDY F. 
Rating:
4.0

Customer did not leave a comment.

Elisa M. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

I ended up at this location because the original location for which I had made a reservation did not have the truck I had reserved. there was really no effort to accommodate me, other than to send me to a different location. This was an inconvenience, and I'm Disappointed with my experience this time .

ERIN L. 
Rating:
5.0

I would Highly recommend Oscar and his crew as they did everything possible to not only explain the operation of the truck but they also worked hard to provide that service in my timeline. Thanks Oscar, you made this easy. Tony Richard.

TONY R. 
Rating:
5.0

Customer did not leave a comment.

Mehran M. 
Rating:
5.0

Always easy here

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Tobias B. 
Rating:
4.0

Good people to work with

ONJAY R. 
Rating:
5.0

Suuuper frustrating that I rented a ten foot truck and the morning of was notified that my location did not have one. I was offered the phone number to uhaul customer service to see if I could get the 10 ft from another location further away. Or take a van at this location. Luckily our load was a lot less than we anticipated and the van was fine. The owner of the station was suuuper friendly and definitely handled the situation the best he could. I will definitely rent from him again and use his gas station to fuel my personal vehicles. The only problem is, I definitely need a 10 ft truck next month. Not a van- do I risk making the reservation with uhaul again and having them call me an hour before I need to be on the road to tell me that it won't be available? Probably best to go with another company, right?

Brandon G. 
Rating:
5.0

Very courteous and helpful in filling out the final paperwork. Answered any questions we asked and was very nice about letting us know about the insurance and obligations we had for the rental truck. Excellent Customer Service. 10 Plus.

Daryl P. 
Rating:
5.0

everything was good . truck and the dealer who rented the truck to me.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Wellington M. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
3.0

The seats were dirty. And I ended up having to pay for gas when the gauge was at the same point as when I rented.

Desiree A. 
Rating:
5.0

Customer did not leave a comment.

Esteban C. 
Rating:
5.0

Customer did not leave a comment.

Esteban C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
No reviews have been submitted for this location.

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