Customer Reviews for OC Gas
(U-Haul Neighborhood Dealer)

Rating:

2.0

You guys charged me for my Dollie’s and they were not in the truck and the person that helped me didn’t have any extra

Rating:

2.0

Online check in didn’t work. The guy checking out the truck also has online trouble so it took too long plus there was no alternate way to get paperwork done. Finally, truck had less than a quarter tank of gas, kind of hard to get where you need to go with that.

Rating:

5.0

Drop off location was a nightmare.

Rating:

1.0

USUALLY MY ANSWER ARE POSITIVE IN THIS CASE CANT BE A WEEK AGO I REPORTED FRONT LIGHTS ISSUES.... THIS WEEKEND I RECEIVED THE SAME TRUCK WITH THE SAME PROBLEM MY MISTAKE WAS NOT CHECKING THE LIGHT FUNCTION.... TO MAKE MY WEEKEND WORST I WAS PULL OVER BY POLICE BC I WAS USING HIGH BEEN... I EXPLAIN THE ISSUED TO OFFICER AND HE CUT ME A BREAK BUT INSISTED NEXT TIME I WAS GETTING A TICKET.... I SUMMIT A 2ND REPORT TO EMPLOYEE.....

Rating:

5.0

Everything was great except two things The truck needs water fluid to clean Windshield And the most IMPORTANT THING HEAF LIGHTS NEED TO FUNCTION PROPERLY HEADLIGHT WOULDN'T TURN ON AT ALL...HOW IM SUPPOSED TO DRIVE AT NIGHT WITH NOW WORKING HEADLIGHT Other than that EVERYTHING ELSE AWESOME

Rating:

5.0

The best

Rating:

3.0

Maybe specify from the beggining how many miles per gallon the truck is

Rating:

3.0

The problem I had was the truck smelled really bad. Apparently someone must of been smoking marijuana. I also reserved a dolly and it was not available when I picked up the truck. I should have been notified prior.

Rating:

5.0

have to be the van, very easy to drive

Rating:

3.0

Easy to pick up and drop off.

Rating:

5.0

Easy and friendly check out. Would revisit this location when I need another U-Haul vehicle!!

Rating:

5.0

Loading back area super dirty and sticky Front area dirty lots of dust and sti ky cup area Everything else is very awesome

Rating:

3.0

Agent or owner was helpful and polite. Greeted with a smile upon arrival.Gave assistance when needed. Helped upon return as well.

Rating:

5.0

EXCELLENT IN EVERYTHING....

Rating:

5.0

NEEDS TO NAKE SURE WINDSHIELD SYSTEM HAS WATER IF WINDSHIELD NOT CLEAN ATLEAST HAVE WATER OR CLEANING FLUID SAME ISSUED EVERY WEEK OTHER THAN THAT 100% RECOMMENDED AWESOME AND FAST CUSTOMER SERVICE

Rating:

5.0

Perfect! Wish it was a lil more affordable

Rating:

5.0

Loading door rusty had a hard time to open had to buy WD-40 to make it run smooth... No Windshield fluid very dirty atleast have fluid.... Customer service AWESOME

Rating:

4.0

Needs more attention when it comes to cleaning

Rating:

2.0

They charge insurance on the rental without my approval .... Dirty front windows and Dirty back camera

Rating:

3.0

The only reason i select AVERAGE is bc 1 person available for gas station,lottery tickets and receiver inventory PLUS UHAUL ASSISTANT is too much he made me wait 45 mints to get help That set me back on schedule most of the time he is very fast in n out but this time he had too much on his plate witch i totally understand but im also on a time crunch

Rating:

5.0

Excellent service

Rating:

5.0

I’m satisfied with what your service

Rating:

5.0

Great customer service

Rating:

5.0

Everything was almost 100% great Windshield very dirty and no water fluid atleast to rinse the Windshield

Rating:

5.0

Oscar was very friendly and helpful. Great location. My son DJs at venues and I will make sure that we rent Uhaul trucks at OC Gas from now on.

Rating:

3.0

Gas cap was missing.

Rating:

5.0

Service was amazing! Keep going the extra mile, very nice gentleman.

Rating:

5.0

Greta experience again!!! Very polite and experienced customer service!!! You have a customer for life.

Rating:

2.0

The 20’ truck I rented had an engine hose (maybe water hose) sitting in the cab. I asked the attendant and he didn’t know if truck was ok to drive. He set me up in a 15’ instead. He was great…i just wasn’t happy about getting a smaller truck. I like the location and the people that work there. (It’s a gas station, not a uhaul office)

Rating:

3.0

Truck was dirty and felt old (had almost 100,000 mi on it) and kind of disgusting. I did like that it was at a gas station so I could just fill it up and leave it when I was done.

Rating:

2.0

Rented a pick up truck.Did not have one in stock. They gave us a 10’ truck for the same price. There was a padlock on the back gate and had to wait around for someone to give us the combination to open it. Filled it with gas as there was only 1/4 tank and had the truck back within 2 hours but they charged us the same rate and still charged us for mileage even though we filled it up. Unorganized and next time will rent from an official U-Haul location but we were in a rush.

Rating:

5.0

I used the app to reserve and check in but had a couple issues with the app that were quickly resolved by the owner of the location. He was very friendly and helpful.

Rating:

1.0

Would NEVER rent again from a non uhaul location, poor English , couldn’t understand anything he said , gave me a truck almost on E , we drove 44 miles and put 36 dollars on the truck and he still charged me an additional 28 dollars. So basically I spent 65 dollars for 44 miles driven. Never had thi issue before with U-Haul , always was given a truck on full tank and I gave back on full . According to him 3/8s wasn’t what I gave back even tho he didn’t even give me that he gave it on E and took advantage that I was on a rush to leave. I gave it back with MORE gas than it was given to me and still was overcharged . I will be disputing this with Amex .

Rating:

5.0

The U-Haul app and on line system is very slow and impossible to utilize on line checkin

Rating:

1.0

I was charged for fuel refill even though I returned the truck with the same amount of fuel as when I got it, I have photos to prove it. Truck was dirty, it’s evident they don’t really check the vehicles often.

Rating:

1.0

Same as above. Man never even looked at odometer. Told me all was fine then charged me the next day.

Rating:

3.0

When we picked up the pickup it only had a 1/2 tank of gas. We ended up having to put gas in it and returned it at 3/4 tank of gas. We were not reimbursed for the gas.

Rating:

2.0

Don’t change my pickup location without sending me any notifications

Rating:

3.0

Not being honest about the amount of fuel in the truck was not good but he corrected it when I called him out on it.

Rating:

4.0

I ended up renting at this location because my first rental at 157 N Wayfield street did not reserve the van I rented and leave the keys for an early pickup. This resulted in a delay of 2 hours of my move and me missing a flight home. Also customer service contributed to this delay by giving me incorrect information when I called to say I could not pick up the van. They told me it was a timing issue when in fact the van had not been prepared for my pickup. That mistake alone cost me 45 min. The resulting cancellation and “re-reserving” of a new van was the most frustrating process I have ever seen. It required multiple phone calls because I had an out of state driver’s license even though I had made the reservation weeks before. The whole process was terrible and I did not receive the $50 credit I was promised for the inconvenience.

Rating:

5.0

Good 👍

Rating:

5.0

Great service, very friendly and efficient as well as helpful.

Rating:

5.0

Clerk was very friendly super helpful and even went above and beyond to try and get me a discount for a one way trip, highly recommend!

Rating:

5.0

The business owen was friendly and accommodating. Thank you so much for helping me out. Charlie

Rating:

5.0

Oscar helped me he was great. Truck was clean and ready to go as soon as I arrive. And the process was quick, unlike other uhaul places. Definitely recommend.

Rating:

3.0

Terrible, they still charge you for a lot more even after you’re finished dropping off the rental. It’s cheap to pick up but they hit you with all this BS when you return the truck.

Rating:

5.0

I had problems extending the reservation on the mobile app. I used the chat platform which allowed me to extend my time which worked fine.

Rating:

2.0

I have used UHaul for some 45 years and yesterday's rental experience was SO BAD I may not use UHaul again. TERRIBLE app experience. TERRIBLE online experience. The van was FILTHY, STICKY inside. Had not been cleaned for MONTHS & MONTHS. The only saving grace were the two (2) telephone customer staff who assisted with pick up and return. Bruce Senator

Rating:

5.0

Great service

Rating:

5.0

Friendly, made it easy.

Rating:

4.0

Convenient. But return process thru app stays in continual loop without explanation. Frustrating

Rating:

3.0

The drop-off location was on Cherry, but the distance to the drop off put me over the mileage. I wish I could have selected the drop off location when the reservation was created to visualize it on a map. Possibly another location was closer to the apartment, but was not able to see those options. It was only 16 miles, but still it amounted to $16 at drop off. Maybe there was a different drop off within Long Beach, say 5 miles from the destination. Could have saved myself some money.

Rating:

3.0

Gas station "clean". Guy at the counter was not helpful. When I asked where to park he said "IDK" because his lot was full of other trucks

Rating:

4.0

All good and ver easy!