Sketchy
CHARLES R
Customer Reviews for Ocean Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue the great work
Michael BContinue the great work
Michael BThe location was closed at the time of drop off. But everything was easy to find.
Robert MVery confusing, autobody shop with small U-Haul sign in window. Hard to see entrance. Mid a nice area. Dropped off during non working hours, nobody there
MICHAEL WMain issue is, the reservation was 10:30 in the morning, and the guy didn't show up to even open his business until 10:50. I had a full day planned, including a 6 hour drive ahead of me, so starting a half hour late was not helpful.
Steve HNo one was there for 15 minutes, I had no equipment I ordered. I want a refund
Joseph FWhen you change someone’s pick up location you need to make sure that the “code” or pickup instructions are also shared. There was no staff at the pickup and I waited on hold for an hour to get the code to pick up the truck. And then the moving materials I ordered were not in the truck. I had to drive to multiple locations to get the materials I ordered. This whole process set my day back by multiple hours on a day where every minute counts!
Chris W- The tank was not full, so I had to do the math to ensure, I do not over fill the tank. - I received an SMS about my truck to check its health. The link didn't work and I was asked to contact support. Other than these two things, the experience was great. USB sockets on the truck were not working.
tushar wthe best
Marlen DThe personal didn't seem well trained and was busy talking on his phone. After I struggled with unhitching the trailer myself he did help. It is also a very difficult location to drive into. There isn't too much room to maneuver. I would only recommend this rop off location to experience trailer drivers.
Kate DHe didn’t put my address correctly.
SHORAB HEnsure the vendor at this location does not automatically add an insurance Add-on you didn’t approve. Had to call U-Haul to find out this was done at this location and THEY had to remove it. The vehicle was clean but when you put on the fan/air conditioner it smelt nauseating. A cross between extremely severe B.O. and dead rat ass.
CHRISTOPHER VThe App is terrible ... took 45 minutes and phone calls to get vehicle. I ordered blankets and a dolly and piad for them but neither were with the truck. Office did not open until 11:00 am and my reservation was at 9:00 am so I could not reconcile the missing items.
Richard KThe location was willing and able to help with my request
THEODORE GHave better road side assistance and faster
Christine Lvery pleasant experience no issues and helpful
Mark TI felt that Joani (sp?) went beyond the call of duty and gave truly outstanding service. The personal attention exceeded expectations. It’s people like her that will keep us coming back.
Eben FNot impressed
Ebony SEasy pick-up and return. Very helpful; service and vehicle met all expectations. Thanks.
David BYou guys were great
Keith SThis was the 2nd location. The 1st, in Absecon, NJ dropped the ball &DID NOT HAVE EQUIPMENT READY & I had to go to an alternate location for 24/7 pick up
RICHARD CReturned the trailer Tuesday 3/7; one day after renting the trailer - ONE DAY. Got a receipt on 3/14 saying it was 4 days overdue and a bill for $80+. Scumbags.
Neil R. No one told me was a limit on miles when I rented online
Viktor NVery friendly and professional demeanor. Pleasant surprise in exceeding expectations.
Oliver CWhen I went to pick up the trailer at 10:00am on a Wednesday, there was no one there to help me. I called the number I had and was told to check in via my app and take the trailer. I wasn’t familiar the hitch attachment, but I figured it out, but I found it unacceptable that to not have an employee there to help.
Richard BImprove app. It did not work on pickup or drop off. Location was extremely helpful and friendly
Terrence TNothing everything was great
mariano h