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JOSEPH E
Customer Reviews for Ocean Bluff Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Pickup and drop off was super easy. Couldn’t have gone any better. Highly recommend!
Steven SI rented on app. Confirmation said to show acceptance to clerk and get key. Store clerk claimed no knowledge of U-Haul and their process and if I did on the app, then the key is in lockbox. After a couple more attempts to get key from lockbox (with no combination), I call the number on invoic and press number for U-Haul. Store clerk answers and looks quite irritated telling me I have called him incorrectly. After insisting that everything about this haul rental points to his gas station, he finally makes a call… then says someone is on the way to help me out. Person shows up, walks into back office and after acting like I don’t know what I am doing, confirms on the computer, grabs keys off the hook and hands them to me. 45 minutes later! What a cluster.
Brian AVery easy to rent and return truck was very clean great experience.
JOHN MThe process was seamless including customer service which was outstanding iand could not have been any better from the owner to amazing staff. A+ all the way around.
JOHN TMy concern is with corporate - not the Ocean Bluff locations. I have two concerns. 1. You had me enter all kinds of information online before I arrived. The rep then had to re enter all of that information. Very frustrating and a waste of time. 2. Your website claims that the van door opening is: Door opening: 5'1-1/2" x 4'1-1/2" (WxH). This is not true at all. I could not move one of my pieces because of this discrepency. Had I know that the door opening was less than 5' I would have rented a different truck. The Ocean Bluff location has nothing to do with my concerns and no control over my concerns. They did their job well.
Stacey SI only used this location due to the proximity of my home.
Steven WI think my 3rd time I have used this local UHaul location. Friendly people, efficient work.good vehicles.
SHAUN Mthe truck I was issued should not be allowed on the road.
Jonathan BNo issues at all
PETER BVery professional staff
THOMAS GFor drop offs and after hours pick ups
Preston KIf your in a rush do check in online.Paperwork takes awhile.Overall good experience.
THOMAS RSunday morning attendant not to friendly at location but you uhaul service was excellent
Stephen NI wanted to pick up at an actual UHaul site. Was told to pick it up at this location. Here are the many issues. 1. reservation was cancelled for some reason. 2. I had to scramble around to pick up the truck. 3. The equipment I wanted was not there so had to go to another location the next day. I should have been told that when they switched the locations on me. 4. I was given a $50 credit on the original reservation because I could not pick up at my requested location. Since that reservation was cancelled, I was not given the credit on the rebooking. I initiated a dispute and was denied. This is the worse rental experience I have ever had!!!
William CCustomer service was excellent!!!!
Nancy Cnothing at all ! perfect experience!
JEAN BThe entire experience was easy and great,
Richard MReceived Truck with 1/8 of a tank and required by contract to return with 1/4 or greater. Ordered two wardrobe boxes at pickup not available. Engine light went on during travel to CT. All gauges were normal, assume oil change required.
Richard SThe truck has serious wheel balance issues and was basically undriveable at certain speeds. A refund is desired.
David AI'm still waiting for UHaul to email me the itemized eebtal bill of $176, thank you!
ELIZABETH OThis location, too, was difficult to find because there weren't any signs telling me it was a Uhaul drop-off location. I dropped off the key, then after I left the owner soon called me to tell me he was charing me $100 for the half-armchair in the truck that did not belong to me in the first place. Overall, I was charged for a piece of furniture that did not belong to me, and I had to pay for the Uhaul movers for two hours when they were only there for a half hour because of the delay Uhaul required of me to change. The whole day was an absolute mess and extra stress to an already hectic-moving-day.
Molly PThe location was fine . the U-Haul App sucked!!!!!!!!! Fortunately there was a friendly customer service representative that spent over an hour with me to get the App to work correctly. First i arrived late for the pick up so i was locked out. The first rep i spoke wit fixed that in about 15 minutes. It still would not work, so i called back and spent over an hour wit the second rep. i was told I would receive a call from a U-Haul representative the day after I dropped the vehicle off since I did not agree wit the invoice. I did not use the blankets but was still charged $10. Did not enjoy the the turn in process either. Also why do you have to call people to ask if they know me? U-Haul called people after they had gone to bed. The lateness was due to the bad UHAUL App. I am borrowing a friends pick up next time!!
Brian BHorrible app experience! Never again!
Leah PFriendly and helpful.
JULIAN HGreat customer service ! Thanks guys
Timothy CThe truck wasn’t road worthy after picking up the truck when we got onto the highway. If you tried to go over 45/50 mph the truck felt like it was coming apart. Totally unsafe. I and upon returning it the parking lot was so congested. I had to wait 20 minutes just to get in a full refund should be in order and someone should talk to these people about the equipment.
Frank DSeamless pick up and drop off. People were friendly and very helpful.
Craig SJimmy was extremely accommodating as we needed a van last minute van which he helped us make our daughters move a success. The van allowed for a full box spring, mattress, coffee table, sofa table, many boxes, etc. it had AC which was nice on a warm day and we felt safe and secure driving over 200 miles round trip Thank you very much for helping us move when we experienced unforeseen Troy le with our large SUV.
Mary YNot this locations issue. I had a reservation confirmation to pickup at 8a in Kingston Ma. The U-Haul app wouldn’t allow me to check-in. After waiting a half hour for a callback , then another half hour to then be told no truck was available at the location. I then had to drive a half hour to another location to get a truck . Then a half hour out of my way to Return to the location that wasn’t where my confirmation was. Horrible experience
Matthew SGood guys easy and done Barry happy thanks u guys
Juan TGreat service, accurate pricing and mileage Would use again
LINDA HThey are great guys to work with. Got in got out got the furniture moved and returned in about 6 hours
WILLIAM LMy only complaint is that there were crumbs in the cup holders from the prior customer.
Sandra GEverything was great; the van was ready when I arrived, it was clean and full of gas. The staff was friendly and efficient.
Shaun MMan behind the desk provides no drop off information knowing that you’ll be dropping the truck off after close. I was also charged for gas that was put into the truck, but nobody was there to check
Jayda SVery friendly ppl and were helpful in returning the rental.
Ryan SEverything went great. The only issue I had was that the furniture pads were a little damp. Should be dry.
Nelson PThe whole thing was terrible. The staff were incompetent and absolutely misleading and impossible to work with. There was one young guy that walked me through the app and more or less pressed all the buttons, did the uploads, and made it happen and he was not very good at it and he was the bright spot in the disaster.
christopher gHad to add air to left front tire. Was at 24 psi
William BIt was the easiest rental I've had over the past 40 years and I'm including car rentals. No issues just pleasant a experience.
William NGreat service and very easy process in picking up and dropping off. I was happy to see they had a pickup available, I usually have to head to Hanover to get one.
James Mi do regret to have to be negative, however, while the u-haul representatives were polite and pleasant they were inefficient and confusing in arranging the reservation, pickup and return of the truck. it was a classic case of "nothing was simple". very disappointing..
ROGER CI’m a bit confused tho. We replaced gas…. To the line. I took a pic . Yet they charged me $14 For gas. Could I fix that please? I’d really appreciate it …. I def would rent again! Thank you! Chris
CHRISTINE CThis was the easiest, most pleasant experience I’ve ever had renting from Uhaul. They were very nice and made the process quick & easy. I HIGHLY recommend using them. What a difference from other places! Also their pickups are New and clean and in excellent condition.
Paris MPoor customer service and they charged me for items they forgot to provide. I was toldId receive a call prior to processing my payment (to remove the items I never received) but my credit card was charged and I have yet to receive a call.
Carol KI hated the self check in when I returned the vehicle. I am not happy that a hour after I picked up the vehicle I received a text saying if I don't do this self check I am going to be charged $20. If I signed the rental agreement that did not mention this then you really can't charge me, since I did not agree to that. The site was great, though. I have rented there before and I will again.
Andrew DJust keep being friendly ,very friendly people.
Linda MFix Lock Boxes so they work when code is entered, that way you don't have to wait for the attendant.
MARK R