Customer Reviews for Ocean Grove Mattress & Furniture

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ocean Grove Mattress & Furniture

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Susan R. on

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I returned the van at 4 o’clock in the afternoon and had expected the store to be open. It wasn’t. There was no posting of hours. I was able to return the van and keys using the online procedure, but it would have been easier if I had known when the store was going to be open and closed.

Juan C. on

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joshua k. on

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Christopher G. on

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The photo-taking part of the return process - the one requiring a photo of the mileage and fuel level - WOULD NOT WORK. That caused some frustration.

gigi a. on

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RICH W. on

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JIM K. on

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A very well run operation.

Jeniffer C. on

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Daliana B. on

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Friendly service, fast, and proficient.

KEITH M. on

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Maxine C. on

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Jose M. on

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Phillip F. on

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All was good. Can't think of any problem. Thank you.

Leslie S. on

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Laura U. on

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Donna W. on

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alexis a. on

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Judith C. on

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Geroge A. on

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Esterne N. on

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Michael B. on

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Comp J. on

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JAMES S. on

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Great

Jeffrey G. on

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My pickup took a half-hour -- 20 minutes longer than needed -- because the key for the rental vehicle could not be found. Agent had to re-do all the paperwork and give me a different vehicle. He should have ensured he had a key before starting the process.

STEVE R. on

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kenny l. on

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eric b. on

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Comp J. on

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great experience overall

RAYMOND K. on

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Jose R. on

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Katie was very helpful, polite and professional..

Donna V. on

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We found an empty beer can in the van glove compartment... not ours and could have been in trouble if pulled over... !!!!!! also was charged 4 different charges on my debit card for a 2 day rental... all in the same day !!!! Really!!!! tied up 300 plus dollars on my debit card until the correct charges went thru.... also tried to charge me for fuel which we filled up before we returned the van!!! Bad business overall !!!

Nancy C. on

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Peter J. on

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Lois I. on

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John K. on

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The drop off location was changed while I was in transit from the puck up location, less than 2hrs before drop off. The staff at the original drop off location were less than helpful and their customer service was terrible. This is unacceptable.

George B. on

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Great location, great folks, great service.

EDWARD B. on

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Chris P. on

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I called prior to returning the trailer a day earlier then scheduled. He was very friendly and answered all of my questions. I would recommend.

richard s. on

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Laura K. on

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Harry K. on

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Kate was extremely helpful and professional. She was a pleasure to deal with.

Julie B. on

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John C. on

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Upon returning the store was closed process to return had to call my son to help with difficult process with cell phone to return keys and truck would not use location again

socorro c. on

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You truck did have ants. But everything else was good.

Maureen O. on

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Kim B. on

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Nicholas N. on

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Douglas M. on

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Patrecia M. on

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Meir, Moe and Katie made this such a pleasant experience for me and I am so grateful to them. They were professional, accommodating, kind, and helpful. I would definitely use their services again and recommend them to my friends and family. It is so nice deal with people who care. They helped make a stressful situation fun for me!

Ryan Z. on

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MOE WAS EXTREMELY HELPFUL!! I WAS IN A PINCH AND HE WENT ABOVE AND BEYOND TO ENSURE I GOT WHAT I NEEDED.

Nancy P. on

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William M. on

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Great service. Fast and professional.

Diane A. on

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Brian r. on

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On line pick up was confusing

Janine P. on

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John C. on

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Craig C. on

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Denis S. on

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Joshua B. on

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William W. on

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Start the miles at my location or add on more miles

Stacey T. on

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lori d. on

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The staff was pleasant, My reservation was correct and I will use this location again.

Barry F. on

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robert f. on

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Very happy, great customer service. Thank-you!

KEITH M. on

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Easy and quick. Always a pleasure when I rent. Thank you!

JUSTIN C. on

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Kate and Meir, were very helpful when I came to pick up my UHaul from Ocean Grove Mattress. I have rented several UHaul's from Auto Body Concepts in Asbury Park, NJ, after being informed they are no longer affiliated with UHaul I was referred to where I picked it up from. I have had some bad experiences with Uhaul in the past, but this one was okay! The truck did have some garbage from the previous renter, which I informed the drop off location of that .

Bobbi B. on

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Scott P. on

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Joan M. on

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Moe was caring, capable and helpful! The van was clean and a pleasure to drive. Highly recommend and will certainly return to this location if I require this service again.

raymond l b. on

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tracey l. on

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Absolutely nothing. It's been a pleasure doing business with you guys.

Phyllis C. on

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Better lighting on Lot.

Lauren M. on

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Moe was a pleasure to deal with, very helpful. Thank you.

linda S. on

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The drop-off location is some other business. The location is very poorly identified and very poorly lit for night drop off. After driving around the block, we noticed a uhaul truck and van set back in the parking lot and realized that was where we needed to go. If it's been a while since you rented a uhaul and you will need to drop-off after hours, thoroughly discuss and review the process before you get stuck in some dark parking lot after a long day of moving stuff. You have to set up an online account, answer questions, take pictures of the truck cab and bed and the gas gauge and mileage amount.

William M. on

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I reserved my truck for 9:00 AM, and was told the night before pickup my reservation was changed to 12:30 P.M. After calling Uhaul, they informed me there was nothing they could do. When I arrived the next day at 12:30, they told me that the truck wasn't there and had to send me to a different location to get a truck that was dirty on the inside.

EDWARD B. on

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Very friendly owner

Juan E. on

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Dennis K. on

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matthew g. on

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Couldn't process my card because their equipment was faulty so I had to pay cash, and then upon return they didn't have change for me.

Gene M. on

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Friendly staff and quick service. Thanks

KEVIN W. on

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Great experience at Ocean Grove Mattress & Furniture. Friendly customer service and it was easy to get hold of a van even on the last weekend of the month. Definitely recommend.

Elizabeth F. on

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nothing at all

Joseph L. on

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Reservation was for 7:30 dos not get van till 10:30... people assisting confused and not very helpful

CHERYL W. on

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Excellent service!!!!

melissa e. on

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We rented from the Ocean Grove Furniture location and the representative from Uhaul couldn't have been better. She was friendly and polite, helpful and informative. She should be commended for her customer service and professionalism. I would recommend this location simply because she is there. Thank you for everything!!!!

Rufino F. on

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LYNN H. on

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RAYMOND L B. on

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Moe was great he help me alot..keep up the good work

Jacqueline M. on

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The lady that dealt with me with flat out rude.

joseph w. on

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Gene M. on

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Convenient and easy as usual.