Great service & and ease of use.GEORGE B.
Customer Reviews for Ocean Grove Mattress And Furniture
(U-Haul Neighborhood Dealer)
Ocean Grove, NJ 07756
Services at this Location:
- Mon-Fri: Closed
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 10/16/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHaul service person was amazing! However, the website said that the rental could get picked up at 8:00 am, but the store doesn't open until 10:00 am. The website should be corrected to match the actual store hours. But again - the woman who took care of me was AMAZING!AUGUST S.
Customer did not leave a comment.LOUIS E.
Customer did not leave a comment.William R.
Had a one hour delay checking out truck because I was not made aware that if I check out past the reservation time it is assumed I am not going to pick it up. Had to call H-Haul for assistance - wait time was 45 minutes!STEPHEN A.
Car was too much noisy condition was't good for long trip , please fix the mat carSeyed M.
Customer did not leave a comment.John K.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.KATHERINE C.
Creepy abandoned mattress store. Glad I didn't have to return at night.Christopher C.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.limardo R.
Customer did not leave a comment.ANTHONY A.
Maintain vehicle. The drivers door kept popping open while driving. No windshield wash in reservoir. Once I got to my location had issues with transmission & reported everything when I returned vehicle. Allow more mileage, got detoured & spent a 1/2 hr on hold to get more mileage.Robert C.
The trailer was infested with ants, but since they close at noon I was stuck with what I got. I had to bleach it clean as I was moving furniture, but I didn't get them all. I now have to sanitize everything I moved. Terrible experience.Alfred B.
Customer did not leave a comment.Henry T.
Customer did not leave a comment.DIANE B.
Drop location U Haul gave me was 40 mini minutes form my house to find one on my own close to my house to drop off truck. Website was not working and person on phone was not helpful Bad experience form start to finishSteven D.
Better customer service!!!!TJ D.
Customer did not leave a comment.meir A.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.JOSEPH P.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.CHRISTOPHER T.
Wouldn't answer the door. Went to another Uhaul location, they said just drop off the key. Tried calling Uhaul 3 times for drop off, couldn't get through. But for me the location was great so I didn't care about my other complaints.Kevin C.
Customer did not leave a comment.John B.
Customer did not leave a comment.Maya T.
Customer did not leave a comment.luis A.
Kate is very straight forward. She is professional and gets you in and out quickly.Kenneth M.
Nothing. Everything went smoother than expected. I would highly recommend Kate, her wonderful customer service and this location for Uhaul services.Douglas Z.
This was my preferred location and Katie was very helpful and kind. It was a pleasure to have met her.Kenneth M.
Customer did not leave a comment.Taek C.
Customer did not leave a comment.Emmanuel P.
The place looks condemned - you wouldn't even know the place was in operation.Caelin M.
worst customer service ever.. not the "digital location" fault. simply no customer service, 30 minutes on hold with U-Haul... 10 minutes on phone to be told I had to upload again my license to get some "code " even though I did all that 4 hours before on U-Haul. com.. Got disconnect 3 times. took 1 hour at the location ... had to pay movers for the 1 hour lost... horribleDean S.
Customer did not leave a comment.scott W.
Stuff member was very nice she was very helpful car was clean everything work about perfectFernando R.
Customer did not leave a comment.Gerald B.
My Go-to provider for all my UHaul needs!Michael F.
Truck was dirty. I only got 12 of 24 ordered pads but didn't know till I left because they were unfolded and jammed in bags.Ashley C.
Customer did not leave a comment.PAUL T.
Offer a discount to the renter if the renter has the be the agent as well (taking pictures, checking in/out).Sean C.
Good friendly staffEdward K.
Was sent to this location in due to availability of a van. Upon arriving at the new location, we were assisted by a friendly and professional agent. She made the rental process very easy. I would recommend using UHaul to my friends.Lois P.
The app sucks!Seth H.
Nothing! The uhaul representative was excellent and entire experience was great.James G.
Customer did not leave a comment.Angelo V.
Please please please let renters know IN ADVANCE that you need alternate phone numbers and those people must answer the phone when called --- immediately! That should be listed in the instructions sent to us prior to day-of pickup. Otherwise the mobile phone pickup worked well.Andrew S.
Customer did not leave a comment.Gary B.
Truck was not so clean -- no very comforting especially during the covid period. Steering was off. Experience not the best.Eli S.
There were 3 "estimated cost" figures listed on my contract ranging from about $64.00 to about $84.00, despite the fact that the actual rental of the truck was only $19.95. I was charged $84.71, DESPITE the fact that I returned the truck with more gas than it had when I picked it up AND it was driven fewer miles than I had estimated in the contract!!! Left a very bad taste in my mouth regarding your practices.William B.
The lock on the box where we were supposed to pick up the keys was broken (doesn't open). Fortunately, the keys had been left in the back of the truck. Doesn't seem very secure for one of your trucks!Ken W.
Customer did not leave a comment.Ashlynn R.
Quick and easyAnthony W.
I UNDERSTAND WE'RE IN A PANDEMIC, BUT THERE SHOULD BE SOMEONE ON SITE, I WAITED 2 1/2 HOURS TO PICK UP A TRUCK AND I GOT BACK A LITTLE LATER, MY WHOLE DAY WAS SHOT TO HELL. I DON'T LIKE THE ONLINE SYSTEM WE NEED PEOPLE TO HELP AND THEN RETURNING TRUCK IT CAME WITH A MESSAGE SAYING CARD DECLINED, THAT WAS THE PROBLEM FIRST THING THIS MORNING & THEN ON A RETURN, RIDICULOUS.Robert W.
The procedure to pickup and drop off a truck is ridiculous and time consuming. A much more simpler procedure needs to be thought of.Stephon L.
I was in somewhat of a rush and did not pay attention as to that I needed to setup of online profile to get access to the van. Other that it was fine.James S.
Customer did not leave a comment.Joseph P.
Reservation was met on time. Very nice counter man. Smooth process.Michael B.
Extremely long wait times on the phone to get help. Set to pick up truck at 10 am couldn't get it till 11:20!. I would NOT recommend using website TERRIBLE!!!enid H.
We have been renting a truck weekly for about a year. This U-Haul location is convenient, sure, but we come here because the staff is exceptional, always doing whatever they can to make our pickups easy and economical. Couldn't be happier.Howard S.
Customer did not leave a comment.william M.
this was the absolute worst experience ever! Not only was I moved 3 times after I made my reservation when I showed up to the final location they didn't have a truck for me! I had to go to another location completely out of the way. You people need to get on the same page when it comes to reservations. I had hired help because I was moving and they ended up costing me more money because they sat around waiting for me while I went on a wild goose chase while you tried to find me a truck! I would never recommend you to anyone who needs truck rental.Sherri A.
Thanks! The convenient location and service made moving easierAndrea H.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.Greetheel V.
Great customer service and fast service...I was in and out!SHIRLEY R.
Customer did not leave a comment.Nicholas C.
I received the truck in a state that was not clean. I've used U-Haul many times before, and this was the first time I rented a truck that was left dirty in the front seats. I was then charged a cleaning fee by the drop-off location which I did not appreciate.Carolyn R.
Tires were low WINDSHEILD WIPER BLADES TERRIBLE ! And I had to Fix in pouring rain two times COULD BARELY SEE OUT OF WINDSHIELDcarla S.
Customer did not leave a comment.norma K.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Richard M.
There was endless (almost two hours) confusion and delays in getting my vehicle. Finally, when we DID get it, we realized we had found a better moving solution and returned the van less than three hours later with0ut having used it, yet were charged for the full day. Hard not to feel ripped off.andrew W.
Customer did not leave a comment.RAYMOND K.
Customer did not leave a comment.Rosemary T.
The van smelled like cigarettes, why I don't care about the smell I hope I don't get accused and or charged for it. As for the process on 24/7 rentals, while I understand it, it was a bit of a pain considering the poor weatherGregory B.
Customer did not leave a comment.Kathryn F.
Customer did not leave a comment.steve B.
They handled my issue of not being checked in extremely professionally and with proficiency. I didn't feel like a nuisance at all.Victoria B.
All good Kate was great ??Cynthia B.
Excellent service.Alexander C.
this location was fine, just a little dark, a little more lighting would have been great.Courtney W.
Customer did not leave a comment.Ilia S.
Customer did not leave a comment.Ralph C.
The online dropoff was having errors and didn't work. I sat trying to do I for over 30 minutes without completion due to the website. It needs to be fixed or figure out an alternative method. Also, dropoffs after hours when having uhual rented equipment in the truck can cause issues if there are no locks provided. If the customer uses their own lock like it is currently operated, it's their inconvenience to go back and take it off for the uhual dropoff when it is open. Basically the system is flawed and should be more catering to your customer if you actually care about them. I did not have any issues with any of the pickup or dropoffs spots, just software and procedure.Kegan D.
Had to drive 40 miles to find a trailer! None found locally in Middletown, NJdon C.
Customer did not leave a comment.Eli M.
Customer did not leave a comment.Warren H.
U Haul s computer systems are antiquated and extremely slow. My reservation was relocated to another U Haul site without my knowledge. The original location did have a truck available however. But I would have been forced to another town if this were not the case. I have had this happen in the past as well. I am considering alternatives to U Haul in the futureEDWARD B.
Customer did not leave a comment.George B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Brenda S.
The trucks out front qre the only sign, but the manager was friendly.Martin S.
Customer did not leave a comment.Paige C.
The pickup location and service was excellent. The original order.. a one-way U Haul trailer (two weeks in advance) was not a good experience. The original order.. one way U-Haul to Florida had No Availability locally and the closest was 50 miles away. After a few phone calls to 1-888 U Haul, I was told that the actual pickup location will be within 48 hrs. of pickup and I was lucky to find a trailer locally. An understanding of terms (within 48 hrs. of actual pickup) would have been helpful to understand at the time of the original order, this would have saved me some aggregation, that is the only comment, thanks U Haul.Douglas H.