Customer Reviews for Ocean View RV
(U-Haul Neighborhood Dealer)

489 reviews

32955 Old Hwy 20   Fort Bragg, CA 95437

(707) 962-9203

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(707) 962-9203

32955 Old Hwy 20
Fort Bragg, CA 95437

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Staffing @ The Fort Bragg U-Haul On Sanderson Way ( Hwy 1 @ Hwy 20 Location. )

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Customer did not leave a comment.

LIBERTY T. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

HENDRIK I. 
Rating:
5.0

The App updates for available vehicles. I had confirmed with location multiple times for 8 pm pick up. When I went to pick up online it kept saying my rental had been cancelled. Called 1800 # held for 30 min with no answer. Had to wait till 8 am next morning when shop opened up to get vehicle. Was a problem with app not location! They were great at location!

JACLYN C. 
Rating:
5.0

I will rent from here again. Thanks for the great service.

Laura B. 
Rating:
5.0

I had to drive 7 hours to pick up my truck and then I was made to lay for the extra miles. Just seems way to unfair. Will definitely not be using uhaul in the future.

Stephen T. 
Rating:
5.0

Great customer service! Very friendly!

HALLY C. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
5.0

The address says highway 1, but one needs to take highway 20 for access.

Matthew S. 
Rating:
5.0

The entire checkout process was a real pain. I would have liked to know in advance that I would be required to give additional verification (passport, references, etc.)

FRANCESCA G. 
Rating:
4.0

I traveled 27 miles and filled the gas tank with 4.66 gallons when finished. All I had in the van was a queen sized mattress and box spring. I highly doubt I used 4.66 gallons to travel 27 miles. Unless of course that mini van gets 5.7 miles per gallon.

SYDNEY T. 
Rating:
5.0

I found all aspects of our experience with your facility and it's staff to be excellent. Accordingly, I do not believe improvements of any sort are warranted.

NOEL B. 
Rating:
5.0

Customer did not leave a comment.

FELIX T. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
4.0

The *location* was fine. Your overall service was lacking in almost every respect. I reserved a 10' truck 6 WEEKS in advance. I checked in almost weekly via your customer service phone line. They wouldn't commit to any specifics other than the reservation date, kept telling me to call back two days prior to my res. Two days before res, I call. They tell me the location, pickup time and vehicle will be different from what I requested. I call the actual location, and they say "well, we DO have the 10' truck you prefer, and we CAN reserve it for the time and date you requested." I was so dubious that this would hold true for another 24+ hours that I drove over immediately and rented the truck a day early. Your reservation system has been abysmal for years, let's face it.

Garth C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

Both Rental locations were great. Employees were pleasant and personable, and made the process painless.

KAREN I. 
Rating:
5.0

Customer did not leave a comment.

Clement B. 
Rating:
4.0

Customer did not leave a comment.

Angus F. 
Rating:
5.0

Customer did not leave a comment.

Blanche Y. 
Rating:
4.0

All went smoothly. Thank you.

Guillermo R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL F. 
Rating:
5.0

Very professional and efficient.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE M. 
Rating:
3.0

It is the only such Uhaul in the area!

JUDITH S. 
Rating:
5.0

Customer did not leave a comment.

GLYNN F. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN R. 
Rating:
4.0

Customer did not leave a comment.

Romeo G. 
Rating:
5.0

Great people...nicely done. Hi

GARY L. 
Rating:
5.0

Couldn't have been better. Fast, friendly, efficient service.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Joanna R. 
Rating:
5.0

nothing!!!

BARBARA F. 
Rating:
5.0

Customer did not leave a comment.

donald E. 
Rating:
5.0

Quick and easy rental process. Staff was polite and knowledgeable.

SHARRIE Y. 
Rating:
3.0

A lot of difficulty getting the van rental after hours. Lots of repetitive/duplicative requests for information (license, photos,etc). It took about an hour to finally get the “code” to unlock the box holding the van key. Hassle.

KEVIN B. 
Rating:
5.0

The staff were really professional, friendly, and helpful. Clean place to rent Uhaul and have your RV worked on. I would highly recommend them.

Raylene W. 
Rating:
5.0

Guys working there were amazingly helpful! Got me set up and got me what I needed.

Lindsey S. 
Rating:
5.0

Everything was really great, But maybe they should wash the windows more often, it's a dusty location. But overall everything was really great

ARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Blanche Y. 
Rating:
5.0

Nothing to add. Great customer service. Keep it up.

Juliana V. 
Rating:
4.0

I should have been set up to return the truck atCrescent City. When I made it to the dealer at Crescent City, the dealer said I couldn't return it there. I tried calling U-Haul Customer Service. Waited and Waited. Now it was after hours. I downoaded the app. The app told me I would have to return at a bunch of dealers. The closest to Crescent City was 90 mikes away with no way to get back to Crescent City. Now I fekt totally fucked by U-Haul and went bezerk with anger. I called U-Haul customer service, waited and waited while fuming with anger. The customs service rep was very helpful. I found I could return the truck at the dealer at Crescent City.. The rep helped me most of the way through the after hours return and I finished the rest by myself. I left it in front of the dealer's office.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Deirdre L. 
Rating:
5.0

Nothing could have been better. Great service from reservation to pick-up. We will be back if we need help with rentals in future.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kory W. 
Rating:
4.0

The biggest very frustrating thing, Is this online myuhaul.com and UHaul.com. If you have no internet reception you are basically left with a house with boxes for storage. I had to leave and try to find some type of Wi-Fi but had to be at that location to pick up truck. For location. Customer service did what they could but could not would not give me code to get key. I had driven 4 hours to get there. We ended up not able to get it. So we cancelled and tried the next day. We were ab!e to get key however when it was time to take back the truck we could not do the drop off. Another customer service guy who was very good on Sunday. He advised me what was needed and made a note for drop off people. When we arrived they had already charged my carf, we had advised I Haul we were going to pay cash. No biggie. I know things are crazy with the Virus. I just feel the problems it caused, in the future you may want to make the online available. By either putting in a hot spot or something that will allow you to go on internet or a way to connect with your customer.

Terry M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

They really take the time to make sure the customer is informed. Always clean and nice.

Christopher D. 
Rating:
5.0

friendly fast service. what more could one ask for

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

wyatt W. 
Rating:
3.0

When U-Haul says $19.95/day plus fees they mean it. My one day rental was $78 with mileage charges for 61 miles. And put $17 worth of gas in it.

glen W. 
Rating:
5.0

Customer did not leave a comment.

heymi M. 
Rating:
5.0

Very friendly and had everything ready when we got there.

Tiana J. 
Rating:
5.0

Professional

Dennis M. 
Rating:
5.0

Besides having Breakfast ready for us, nothing that I can think of. The staff is always very professional and friendly. They are extremely patient with all my questions, dealing with crazy logistics, while offering the best solution for my travel needs. Ive never used another uhaul in Fort Bragg, Ca.

Elizabeth M. 
Rating:
5.0

Appreciated you very much!

Candace C. 
Rating:
5.0

Customer did not leave a comment.

Suzanne L. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
5.0

excellent, courteous ,knowledgeable employees . well built and maintained equipment

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Aurora A. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

LESLEY V. 
Rating:
5.0

The person who helped reserve the truck was very knowledgeable and friendly.

Dlin T. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Customer did not leave a comment.

Lewis S. 
Rating:
4.0

I for one, gladly endorse, and appreciate the "customer service", I received from the team at Ocean View Rv. in Fort Bragg, Ca. After a very stressful day on my journey home; I arrived at their location in a very dark and dense, late evening fog. After finalizing my payments and such; the guys at the Fort Bragg location were very helpful in locating a taxi service; this above 'customer service' was well appreciated. Continue your excellent service M. Johnson 11/13/19

Morris J. 
Rating:
5.0

The power was out in our area and the rental of a trailer was not able to be done without a rep present. 800 # was ok but useless. Very frustrating! However, John, the local rep took the initative to phone us on his personal phone to make arrangements to pick up our reserved trailer. John is a star!

David C. 
Rating:
1.0

Electrical connection between the truck and trailer some how drained thecar battery -the headlights were on.

Rob R. 
Rating:
5.0

John's s a great guy. Very capable.

Allen G. 
Rating:
5.0

Customer did not leave a comment.

Jessica Y. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Every UHaul location should have a trailer with at least 6 or 8 motorcycle tie-down locations. They would not interfere with the trailer being used to haul any other cargo.

Joseph D. 
Rating:
5.0

Great help! wish they had more variety in trailer size.

David C. 
Rating:
4.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Love dealing with the staff in Fort Bragg, CA

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Aurora A. 
Rating:
5.0

The staff was amazing and very helpful, especially when I needed to extend my rental for one more day.

JUDY G. 
Rating:
5.0

Customer did not leave a comment.

Filomena M. 
Rating:
5.0

I couldn't be more pleased with the return of this truck. I don't think it took even more than 5 minutes once it was my turn to be helped. All together I maybe spent 10 minutes in this store. Extremely friendly people again and a real pleasure to deal with. Will definitely highly recommend Ocean View RV for your UHaul needs.

Greta P. 
Rating:
5.0

The axle on the dolly was bent. Other than that everything was great.

David S. 
Rating:
5.0

The drop off U-Haul experience was GREAT, so easy, staff really nice. Easy access, lots of room to move, clean, both staff members were friendly and polite. This place should give lessons on how to run a company.

norma D. 
Rating:
5.0

Same as Concord...

Bill C. 
Rating:
3.0

This is only one of two locations in this town and the other one is even worse customer service so I recommend this location. Their customer service is horrible but better than the other location.

Ann G. 
Rating:
4.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
3.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Everyone was very clear about the cost and services available. The u haul truck was new and easy to use. The service people were very accommodating and helpful.

Artha K. 
Rating:
5.0

Sales personnel check me in very quickly.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Kristine D. 
No reviews have been submitted for this location.

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