Friendly excellent service! Highly Recommend!
MICHELE A
Customer Reviews for Ocean View RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of anything you need to do to improve another customers experience. Everything was perfect!
KATHY BWonderful service
JAMES DEspecially appreciated the ability to drop the truck off in Fort Bragg. Previous experience of renting truck for same route not so good. Had to unload the truck after driving for 4 days then get back in it to return it to a location over an hour away. Matt did a great job processing it in and getting us checked out in an timely manner
JEFFREY MAlthough the trailer was clean, it smelled heavily of Marijuana. I like the marijuana smell but this was INTENSE! We had to unload it on a 100 degree day and it literally made us sick. Maybe more time airing out would be better.
Susan JKeep up the good work! Very friendly and helpful.
JOHN VJon and all staff very helpful professional and will highly recommend
Robert HExcellent service
vanlee wThere wasn't anyone there at the office. Not a problem as Self drop off with the app was wery convenient
Robert HJohn is the best he is very helpful and very knowledgeable about the products he sells.
Tim BVery knowledgeable staff
Mark FNot much, I was very happy with both the service and equipment.
MARK TIs there something that needs improving? I don't think so ...
ALAN SService was great. Nothing needs to change right now.
DUANE GWe just. dropped off the U-Haul here. Never went inside so I wouldn't know if the personnel is helpful.
PAUL OWhen I returned the van at 3:30 pm the place was closed so could not get a check out. Put the key in the mail slot.
PHILIP SNothing, you gave great customer service.
SHELLEY BBoth gentlemen were friendly and very knowledgeable.
MELANIE BI would give 10 stars if it was allowed.
VANLEE WLong story , not satisfied with the whole story but there was good points through out the experience.
Tony FSuperb staff! Extremely helpful, did backflips for customers…(I witnessed a crabby one), the UHaul staff was efficient and knowledgeable about their business and product. Kudos to them! Thank you for a seamless experience…
Naomi VThe cell phone reception is really bad, the location is closed on the weekend so picking up the uhaul using the uhaul app was a real pain, uploading photos took close to an hour.. if they would unlock the business wifi for customers it would be extremely helpful.
Aaron VNo comment on personnel at this location because it was closed at time of dropoff.
David KSame as above -
KENNETH TThe cargo van was great - but to pick up when the site is closed is a big problem - there is very poor cell phone service at this location and it was difficult to fulfill the details of the APP in a timely manner. I had a reserved an appliance dolley and it was not in the van - but I needed to use for the day's move. It caused a hardship on the moving crew that had been hired. I had no recourse but to continue the rental ..
Lois LCalled 3 weeks before we needed the rental, was very clear over the phone that we would be doing a 1-way trip across the country and what day we were leaving. Guy said it would be $35 a day and didn’t make us a reservation, told us to just come down in the morning the day of because they have 9 trailers. I came in to check the day before we left, turns out they were actually going to be closed the day we needed to pick up the trailer, the guy misquoted us and the actual rental cost was $920 (over 3 times what we were quoted!), they only had 5 trailers, and refused to honor any part of the original quote we were given. We had to pick up the trailer a day early because we were also lied to about them being open on the day we were leaving. And then after all that they gave us the wrong trailer. I was very clear it was a motorcycle we were towing and I needed a wheel chuck, they gave us a trailer without it. Every time I had to call uhaul over our trip I spent over an hour on hold only to have a person say “I can’t help you here’s another number” and then be on hold for an hour, rinse, repeat. I don’t think I’ll ever be renting from uhaul again. It would have been cheaper to just buy our own trailer.
MORGAN HThe drop off location had no signage indicating it was the correct location. I relied on my GPS and the fact that there were other U-Haul trucks on the lot. It was closed. No personnel to assist. The WIFI at the location was weak and I was unable to complete the online check in property. Ended up calling Customer Service for support. Not easy.
DEBORA HWhen calling 800 number I received excellent Customer service. Very pleased
CARON LMatt was very pleasant when I dropped off the truck and car carrier.
REGINA LNever made it to the destination Returned due to exhausted over heating problem - service call made We had to put our things in storage Very dissatisfied!
Mitzi wYou already do everything perfect
Sara MGreat people at RV Center.
Scott MThere is nothing to improve as the Ocean View RV team are the best customer service we've received from any U-Haul or Haul affiliate in our 35 years of using your company. These guys are extremely customer service oriented, professional, and friendly. We always interact with them with complete confidence we will be well cared for. They are a credit to the industry and your company!
Lisa CGreat people to help you and Fort Bragg with U-Haul.
Scott Mdropped off after-hours
Lisa IThe service and facility are excellent.
Lisa CThought it was odd that you contacted me to use a different drop off location. How on earth would that work? Horse and buggy home with a load?
Bippy MThis location is above and beyond the best customer service I have ever received from U-haul and they are my go to location. Staff is knowledgeable, friendly, and really represent the best of your company
Esther LVery friendly and smooth transaction in every way.
Michael DThey were very helpful and kind. I would recommend this business to anyone.
nancy gSee comment above
Peter PDrop off was good but pick up in Long Beach was so bad that I will never rent from Uhaul again.
verlil hI said excellent even though it was a tad rough, because it was so user friendly and the personnel were great
NANCY DFree wifi to check in since cell service is not the best at that location
Francis FBoth the reps at the pick up location and drop off location were professional and friendly. Equipment was clean and ready to go. I was on my way in minutes. Definitely a great experience.
Stefan DKeep doing what you are doing!
ronald bVery easy and convenient!
Lorril FPost more or bigger signs on the road, making it easier to find.
eric pThe reservation process was ineffective. I had to go through the reservation process 4 times.
robert cUnder the drivers seat was really moldy from not being cleaned. The website not the workers were very transparent about the prices for driving longer distances. My I ended up paying triple what I thought I was paying initially. Luckily I had the money.
Tabetha CThe 2 gentlemen running the place were great at their jobs, courteous and helpful with the rental moving van. Special thanks to Don. you made renting a moving vehicle easy. Thanks, Sam
SAM GBuena calidad
JESUS GTrailer blew a tire 4 hours into our trip. I was then left on the side of the road for 4 hours waiting for assistance. Not necessarily the fault of the pick up location but was a real PITA and dangerous.
Jason M