Customer Reviews for Oceana Self Storage
(U-Haul Neighborhood Dealer)

815 reviews

1444 Southern Blvd   Virginia Beach, VA 23454

(757) 425-1299

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(757) 425-1299

1444 Southern Blvd
Virginia Beach, VA 23454

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

PAMELA C. 
Rating:
3.0

It wasn't the original location I had hoped to pick it up. Fender was dented And damaged.

Wayne E. 
Rating:
5.0

The location was closed. We downloaded the mobile app to do the drop-off since they were closed. Upon completion of the mileage/gas and photo input the online form indicated that all info had been successfully received & that the charge would be applied and a completion email notification would be sent. It's been two days, and I have not received that email from uhaul.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Lateia R. 
Rating:
5.0

Great Service

Hector S. 
Rating:
5.0

Phone check-in wasn't working so they jumped in and got it done at the desk. Great service. Thanks!

James K. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
1.0

The bearings of the were bad and went out. Trailer catch on fire!!! Had to call 911 and waited 3 1/2 hrs on the side of a busy freeway for uhaul to get someone to tow the trailer. Then the movers used to get stuff out of one to the other broke my table and bike

brandy L. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

The African-American gentleman, who was on-duty on 3/26/2022, provided outstanding customer service during my truck return in Virginia Beach. Please pass along my thanks for a job well done!

Warren R. 
Rating:
3.0

Customer did not leave a comment.

Khristina T. 
Rating:
4.0

Customer did not leave a comment.

benjamin L. 
Rating:
5.0

Very helpful

NICOLEJEANICE J. 
Rating:
4.0

Customer did not leave a comment.

RICHARDBRUCE A. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Could not have gone better.

MATTJOHNSTON M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Morningstar M. 
Rating:
5.0

The deodorant doesn't cover the cigarette smell very well.

William F. 
Rating:
5.0

The guys there were very helpful

KAYLAN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
4.0

Great service Thank you

ARCADI R. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

I was very impressed with reservation, time extension and drop-off. Everything was extremely easy. Thank you for making a stressful situation less stressful.

HELEN M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

I did not get a dolly nor did I get furniture pads but of course was charged for them not the first time either. :/ other than that easy and wonderful experience, did it all on my phone no one was in the office when I got there but I think one of the maintenence men who worked there helped me out, thank the lord.

Christopher E. 
Rating:
5.0

I dropped off a little after they closed. The instructions were very clear and easy to understand. The only suggestion that I have for this location is to add more lighting. It was pretty dark and I'm not familiar with the area so I felt unsafe.

Diamond B. 
Rating:
5.0

Great customer service.

JEFFREY G. 
Rating:
5.0

Only used as a drop off location. Clear instructions next to the door.

IAN W. 
Rating:
3.0

Need more room for 27 ft trucks and they never gave back money on miles not used or over the truck being in such horrible shape.

CRYSTAL Y. 
Rating:
4.0

Customer did not leave a comment.

FABIO P. 
Rating:
5.0

Truck was new and did not have a trailer hitch which I had to buy, but overall a good experience. Quick turnaround on both ends, person I dealt with was helpful, would recommend.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

There is nothing to improve on because the staff is always professional, friendly, courteous, and king

LARRYDARNELL G. 
Rating:
4.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
3.0

The parking situation was extremely confusing. Security wasn't great in the area and there was no clear indication where trucks are to be returned after hours. The only place to park the larger trucks was along a curb marked no parking.

Michael K. 
Rating:
4.0

- The dealings at the location were excellent. - The online process was difficult to deal with as the site provided multiple locations and you could not talk to the loction directly to see if they had what you needed.

BRIAN F. 
Rating:
3.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

ANDREWCLARK F. 
Rating:
5.0

My bill is not correct. The route I took is 55 miles and I was charged for 70 miles.

CHARLES D. 
Rating:
2.0

pick up price was not what I was quoted. they told me I would be refunded when vehicle was returned. this was not true and cost me 2 hours on the phone to be refunded to the original quote

Lorraine M. 
Rating:
4.0

Customer did not leave a comment.

Gerald L. 
Rating:
4.0

The tires were dry root and wore down until they were bald half way between my trip.

JARET H. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

I opted out of the insurance then changed my mind. I was able to go back & add it. I wished the guy would have really stressed the importance of the insurance

VANDI S. 
Rating:
5.0

This is the second time I rented from them - I went back because of the staff and central location. Once again the staff were friendly, honest, and helpful. I would recommend them to anyone looking to pickup or drop off a uhaul!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

Ron was great!

KRISTIN H. 
Rating:
5.0

The gentleman who took the trailer was very professional and kind. It was a quick and easy turnover process.

micheal C. 
Rating:
1.0

When we arrived we were accused of being late even though I'd confirmed the day before on the phone and was told anytime after 10. When he finally said we'd get the truck, it wasn't even ready and there was no dolly. This reservation was at least a month old. He was rude and unconcerned about his mistakes and unhelpful abound finding a dolly anywhere. We spent over an hour on the phone with Uhaul during which we were disconnected twice and were never told who to contact to find a dolly. I'm 68 and was loading with my daughter and granddaughter! I'm very unhappy with this office and your phone service!

KAREN B. 
Rating:
4.0

The renting system was down yesterday so the employee had to call to get my transaction completed. After I was moved when the system was back up after I dropped the u-haul off, it charged me "safemove" when I declined that option originally.

MICHAELANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

The teams on both ends did a great job and were very professional. I will use u-haul the next time I need a trailer.

STEVE R. 
Rating:
3.0

Customer did not leave a comment.

Zachary F. 
Rating:
3.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

VICTOR O. 
Rating:
5.0

Online pick up was quick & easy.

Maria R. 
Rating:
5.0

Everything perfect.

Sherry K. 
Rating:
5.0

Customer did not leave a comment.

Apolinaris T. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Jacque H. 
Rating:
4.0

Customer did not leave a comment.

Diandra B. 
Rating:
2.0

Pickup took me an hour due to a staff member not knowing how to work the system and management that failed to assist the associate for 45 minutes while she struggled to figure out how to process a credit card.

JUSTINANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JIMMIERAY F. 
Rating:
3.0

When I arrived to drop off my trailer, sign on the door stating would be back soon, no one answered the phone. I had to get out and walk around to figure out, on my own, where to drop my trailer. Being disabled, disconnecting the trailer myself proved difficult.

RACHEL R. 
Rating:
3.0

Gas tank was not full, so I ended up paying for somebody's else gas too.

ANTON K. 
Rating:
2.0

Dropped off keys in drop box and used online process. This location wasn't in the safest feeling area.

Damon E. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

The truck was dirty in the front and back

Catherine D. 
Rating:
5.0

The guy was awesome to work with and the young lady was nice to me.

Christa C. 
Rating:
5.0

Great customer service!

Maggie C. 
Rating:
5.0

Customer did not leave a comment.

beverly B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELPATRICK H. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH P. 
Rating:
3.0

Customer did not leave a comment.

Benett D. 
Rating:
5.0

Customer did not leave a comment.

Mercedes H. 
Rating:
5.0

You two people to work in the store so the customer don't have to wait so long do to COVID

KALID S. 
Rating:
4.0

Truck pictures were just generic and not truck specific. The truck was dirty inside/cargo

IBRAHIM TANER O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTL G. 
Rating:
5.0

Customer did not leave a comment.

DAVID SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL DEAN W. 
Rating:
1.0

Original contract was for $52. After we gave the truck back They charged us $12 more. When I called back, lady was unprofessional and explained the charges that we used furniture pads and a dolly. We never rented these accessories. Never. They just overcharge people after you return the truck. This what they do. I called them today and all they could day contact corporate to adjust the contract. Absolutely doesn't make any sense what corporate office has to do with this.

VRAMMELIKOVICH H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

I have moved many times because we are a military family. I have to say that this was my absolute best experience by far. The staff was wonderful, friendly, helpful and very informative.

Jessica S. 
Rating:
4.0

Tell the customer how to return the trailer how to return the stuff when no one is there at night... kinda crazy that wasn't explained when I picked up the trailer.

Christopher G. 
Rating:
4.0

The windshield and side mirrors were dirty. The truck itself was clean, but the inside of the windshield was filthy

Deidre B. 
Rating:
3.0

Inside of truck was nasty. Had to clean it myself before driving 1000 miles! Side mirror on passenger side was not adjusted properly and was difficult to see out of.

ROBERT MITCHELL B. 
Rating:
1.0

Was overcharged for some pads & dolly I didn't get. Left message at the uhaul and no one called me back.

Jamie K. 
Rating:
3.0

Over the past two weeks I've rented a 26' and 20' plus an 6x12 trailer. I've dealt with several locations and one by calling the 800 number. Let me say, with one exception, my experience with U-Haul has been a terrible experience. Trucks available but not working, locations not having what I rented, changes of pickup, dirty trucks etc. you may ask then why do business with U-Haul? The answer, you have a monopoly on truck rental and I have no choice. It has been a disappointment this time and other times. I truly wish you had competition. I go there Now the exception. I called your 800 number and talked with Paris. I was sick of your online system. Paris was a blast of fresh air. Not only did she understand my need but actually took the initiative to find a solution. It took a while but I did not mind because of her sweet disposition and her dogged desire to find an option that would work for me. Guys, let Paris teach your people how to help your customers and I'd bet many of us would return as customers. Great job Paris. Until that happens I pray I'll never need your services again

Jeff B. 
No reviews have been submitted for this location.

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