When we arrived we were accused of being late even though I'd confirmed the day before on the phone and was told anytime after 10. When he finally said we'd get the truck, it wasn't even ready and there was no dolly. This reservation was at least a month old. He was rude and unconcerned about his mistakes and unhelpful abound finding a dolly anywhere. We spent over an hour on the phone with Uhaul during which we were disconnected twice and were never told who to contact to find a dolly. I'm 68 and was loading with my daughter and granddaughter! I'm very unhappy with this office and your phone service!KAREN B.
Moving Truck Rental in Virginia Beach, VA at Oceana Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Virginia Beach, VA 23454
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The renting system was down yesterday so the employee had to call to get my transaction completed. After I was moved when the system was back up after I dropped the u-haul off, it charged me "safemove" when I declined that option originally.MICHAELANDREW S.
The teams on both ends did a great job and were very professional. I will use u-haul the next time I need a trailer.STEVE R.
Online pick up was quick & easy.Maria R.
Everything perfect.Sherry K.
Pickup took me an hour due to a staff member not knowing how to work the system and management that failed to assist the associate for 45 minutes while she struggled to figure out how to process a credit card.JUSTINANDREW M.
When I arrived to drop off my trailer, sign on the door stating would be back soon, no one answered the phone. I had to get out and walk around to figure out, on my own, where to drop my trailer. Being disabled, disconnecting the trailer myself proved difficult.RACHEL R.
Gas tank was not full, so I ended up paying for somebody's else gas too.ANTON K.
Dropped off keys in drop box and used online process. This location wasn't in the safest feeling area.Damon E.
The truck was dirty in the front and backCatherine D.
The guy was awesome to work with and the young lady was nice to me.Christa C.
Great customer service!Maggie C.
You two people to work in the store so the customer don't have to wait so long do to COVIDKALID S.
Truck pictures were just generic and not truck specific. The truck was dirty inside/cargoIBRAHIM TANER O.
Original contract was for $52. After we gave the truck back They charged us $12 more. When I called back, lady was unprofessional and explained the charges that we used furniture pads and a dolly. We never rented these accessories. Never. They just overcharge people after you return the truck. This what they do. I called them today and all they could day contact corporate to adjust the contract. Absolutely doesn't make any sense what corporate office has to do with this.VRAMMELIKOVICH H.
I have moved many times because we are a military family. I have to say that this was my absolute best experience by far. The staff was wonderful, friendly, helpful and very informative.Jessica S.
Tell the customer how to return the trailer how to return the stuff when no one is there at night... kinda crazy that wasn't explained when I picked up the trailer.Christopher G.
The windshield and side mirrors were dirty. The truck itself was clean, but the inside of the windshield was filthyDeidre B.
Inside of truck was nasty. Had to clean it myself before driving 1000 miles! Side mirror on passenger side was not adjusted properly and was difficult to see out of.ROBERT MITCHELL B.
Was overcharged for some pads & dolly I didn't get. Left message at the uhaul and no one called me back.Jamie K.
Over the past two weeks I've rented a 26' and 20' plus an 6x12 trailer. I've dealt with several locations and one by calling the 800 number. Let me say, with one exception, my experience with U-Haul has been a terrible experience. Trucks available but not working, locations not having what I rented, changes of pickup, dirty trucks etc. you may ask then why do business with U-Haul? The answer, you have a monopoly on truck rental and I have no choice. It has been a disappointment this time and other times. I truly wish you had competition. I go there Now the exception. I called your 800 number and talked with Paris. I was sick of your online system. Paris was a blast of fresh air. Not only did she understand my need but actually took the initiative to find a solution. It took a while but I did not mind because of her sweet disposition and her dogged desire to find an option that would work for me. Guys, let Paris teach your people how to help your customers and I'd bet many of us would return as customers. Great job Paris. Until that happens I pray I'll never need your services againJeff B.
The Oceana Self Storage location was great! However, that was the third location we were sent to after we had reserved a trailer a week in advance.Shannon W.
Location attendant was very helpful, courteous, and knowledgeable. Rental pickup process was simple & very easy -- especially if you go thru the online check-in in advance.Brandon S.
Dropped of easily after hours. Had great communication from the staff -- they phoned and emailed me about the drop off. They provided the address information needed to make the drop off easy.Noah S.
They changed my destination twice. Adding just enough over mileage to cause a $49 fee. The people at the offices had no control over changing itJEFFREY ANDREW L.